Recieved a trip from UBER VIP and messaged that this is a US embassy official and need to verify your Uber account for security purpose, I never thought that it’s a scam and got my account hacked. Luckily I don’t have any money for cash out.
This is the first time in my 5year Uber driving, emailed and called the support still no updates.
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Hey, Haricurichy, I too was hacked and had my drivers account stolen by someone in Cairo, Egypt. This past Sunday, 10/10/2021, I received a message WITHIN THE ÜBER APP instructing me to pick up an important Über customer service rep. I was also shown a map and pick up route within the app, and asked to verify my phone # “for security.” Then they texted a code # and told me to enter it into the Über app’s message area. I only realized it was a scam when they asked for my social security number, but by then it was too late, I couldn’t get into my driver account.
Über was nice enough to send me emails letting me know that my password and payment info. had been updated, and acknowledging I’d started using a new device located in Cairo, Egypt. That is, even though I’ve been driving in Los Angeles, California for seven years.
I was able to get into driver app by going through my passenger app which had a different email address, and telling Über to make that my driver # as well. The only way I’ve been able to get any human Über help at all has been by calling the SAFETY phone number within the app. Since Monday morning I have called seven times and spoken to Über reps. who can only make reports which are sent into the abyss. Nobody has contacted me and I only receive nonsensical robot generated emails telling me to log into my now hacked drivers account and update my information. The poor human Über phone reps. can’t even see all the previous reports and information I’ve already given, and they aren’t empowered to connect me with anyone who can do anything.
So, now I guess I’ll try consulting with an attorney about taking legal action regarding wage theft of the $500 I earned over 17 hours of driving on Friday and Saturday — of course, never reaching the 30 rides needed for the weekend Quest bonus. Any recommendations?!