I thought this new local Uber Crew rep thing was supposed to give us a contact point. Not that I thought they'd replace customer service and we should be able to pester them and gripe about whatever, but to discuss important problem issues directly.
So, I went to the crew page, selected my rep and went through the contact process, which says it's a direct contact, and detailed some problems I'm having with ride price calculations that are affecting my pay (like literally getting paid 20% less than the offered Upfront Price on every single ride multiple nights) and how it's not being addressed by Uber after multiple promises of ride reviews. A week later, I get back an email from ... Uber. It politely thanks me form letter style for submitting a contact and says if I want to discuss the matter I have to "book office hours with your Crew Member when they become available again."
Office hours where? Available again? Was he never available? When will he be available? If this is a direct contact, who is The Uber Crew Team and why are they reviewing my direct contact with my rep and responding with a form email ... a week later?
I didn't expect much, but really I at least expected a direct response eventually saying "Hey that sounds serious. I will bring this up." before being blown off. How is them stockpiling emails directly in our names to (maybe) discuss with Uber any different than support escalating a complaint?
Welcome to useless support 2.0. As they say in the Medicare hotline ads " ... so hep'ful."
Just thought I'd let you know. Maybe no need to be excited. At least not in FL. (Not that any of you were, but confirmation is always nice I think.)
So, I went to the crew page, selected my rep and went through the contact process, which says it's a direct contact, and detailed some problems I'm having with ride price calculations that are affecting my pay (like literally getting paid 20% less than the offered Upfront Price on every single ride multiple nights) and how it's not being addressed by Uber after multiple promises of ride reviews. A week later, I get back an email from ... Uber. It politely thanks me form letter style for submitting a contact and says if I want to discuss the matter I have to "book office hours with your Crew Member when they become available again."
Office hours where? Available again? Was he never available? When will he be available? If this is a direct contact, who is The Uber Crew Team and why are they reviewing my direct contact with my rep and responding with a form email ... a week later?
I didn't expect much, but really I at least expected a direct response eventually saying "Hey that sounds serious. I will bring this up." before being blown off. How is them stockpiling emails directly in our names to (maybe) discuss with Uber any different than support escalating a complaint?
Welcome to useless support 2.0. As they say in the Medicare hotline ads " ... so hep'ful."
Just thought I'd let you know. Maybe no need to be excited. At least not in FL. (Not that any of you were, but confirmation is always nice I think.)