Has anyone been able to talk to an Uber supervisor/manager? Or anyone else but the first level support people?
I just took a trip from Charlotte to Huntsville, AL and I didn't know (did you?) that after 4 hours with the same rider the app ends the trip automatically?! So you are to leave the rider(s) stranded hoping that another Uber can pick them up in the middle of the night and continue! I couldn't/wouldn't do that. Oh, and once in Atlanta, where the trip "ended" I couldn't get back Online because I wasn't authorized in Atlanta! So twice now I have asked that a supervisor/manager contact me to discuss this trip. And twice now I have received an email from a first level support person asking me to call the Helpline to discuss the problem(s). ARGH!!!
I guess the "real Uber" is now coming out!
I just took a trip from Charlotte to Huntsville, AL and I didn't know (did you?) that after 4 hours with the same rider the app ends the trip automatically?! So you are to leave the rider(s) stranded hoping that another Uber can pick them up in the middle of the night and continue! I couldn't/wouldn't do that. Oh, and once in Atlanta, where the trip "ended" I couldn't get back Online because I wasn't authorized in Atlanta! So twice now I have asked that a supervisor/manager contact me to discuss this trip. And twice now I have received an email from a first level support person asking me to call the Helpline to discuss the problem(s). ARGH!!!
I guess the "real Uber" is now coming out!
