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Google navigation was playing up in cbd
This was likely because of the tall building affecting your GPS's ability to receive directional signals from atleast 4 satellites.
Make sure you turn wifi on (wifi assists your GPS by scanning for known Wifi networks and approximating your location) as this may help.

As for Waze, you will either love it or hate it (I personally love it).
There is more of a learning curve, but IMHO it is much better at navigating around traffic than others (never use it in a heavy vehicle as it is very much in favour of back streets!)
 

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Sygic is an excellent Navigation app, but it isn't compatible with Uber. You could still use it, but it means that you need to manually key in each address.
Plus you have to pay for the live traffic addon (where as Waze you don't)

Ratings
You could spend a full week on here reading about ratings. But users have 2 weeks to rate you. I.e. the next time they open the app, they are forced to rate their previous ride.
 
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