If you have joined UberPeople.net because your Uber account was hacked, you've likely been taken in by a scam. Please read this before starting a thread on this subject.

Star System Isn't Broken

12468 Views 147 Replies 50 Participants Last post by Mguberdc, Sep 3, 2015

Jason2k15

Discussion Starter · Aug 8, 2015 (Edited)

The star system isn't really broken? Could it be better? Yes! However, if you know how to get good ratings and consistently get 5's on average, you have nothing to worry about. Does that mean you have to strive for perfection, well yes. It means also that you know what to say to the Pax, how to treat them. Don't make wrong turns, don't argue. As the saying goes, the customer is always right. Thoughts?

1 - 20 of 148 Posts

UberHammer

· #2 · Aug 8, 2015

Doesn't matter how good you do when the pax is rating low because they don't like the surge price.

Reactions: 5

Fuzzyelvis

· #3 · Aug 8, 2015

Jason2k15 said:
The star system isn't really broken? Could it be better? Yes! However, if you know how to get good ratings and consistently get 5's on average, you have nothing to worry about. Does that mean you have to strive for perfection, well yes. It means also that you know what to say to the Pax, how to treat them. Don't make wrong terms, don't argue. As the saying goes, the customer is always right. Thoughts?

So a 2 * because they thought you were awesome but the trip cost "too much" means they're "right"?

Reactions: 5

Jason2k15

Discussion Starter · #4 · Aug 8, 2015

UberHammer said:
Doesn't matter how good you do when the pax is rating low because they don't like the surge price.

A 2 here and there ain't gonna break the bank if you are consistently highly producing 5's. I think the odds of getting 100 2's in a row is a lot less likely than getting 100 5's in a row with stellar service.

Jason2k15

Discussion Starter · #5 · Aug 8, 2015

Fuzzyelvis said:
So a 2 * because they thought you were awesome but the trip cost "too much" means they're "right"?

It's all subjective anyway. There is not a system that is objective unless they put cameras in your car and rate you themselves (even that is still subjective). Who wants big brother watching your every move at all times?

UberHammer

· #6 · Aug 8, 2015

Jason2k15 said:
A 2 here and there ain't gonna break the bank if you are consistently highly producing 5's. I think the odds of getting 100 2's in a row is a lot less likely than getting 100 5's in a row with stellar service.

When you only go online when it's surging, you will end up with a lower rating than a driver who works when it's not surging. It's simple math.

Reactions: 3

Jason2k15

Discussion Starter · #7 · Aug 8, 2015

UberHammer said:
When you only go online when it's surging, you will end up with a lower rating than a driver who works when it's not surging. It's simple math.

So, armed with that knowledge, you might want to be a little more strategic.

UberHammer

· #8 · Aug 8, 2015

Jason2k15 said:
So, armed with that knowledge, you might want to be a little more strategic.

At $1.10 per mile up here in Columbus, I take non-surge requests for that exact reason. Anyone who can't maintain a 4.6 rating driving for non-surge probably shouldn't be behind the wheel.

When Ohio drops to below $0.80 per mile, I'll probably quit, because I'm not going to do 0.78 per mile trips just to keep my rating up. My lowest rated weeks have always been weeks where I had the most surge.

Reactions: 2

Krishna

· #9 · Aug 8, 2015

The star system isn't broken--it's designed to suck.

Reactions: 5

CommanderXL

· #10 · Aug 8, 2015

No, it isn't broken. Its purpose is not to ensure passengers get the highest quality drivers, as it is presented publicly. It's purpose is a lot more devious than that. Rest assured, it is doing exactly what Uber wants, and will therefore not be changed. Our mistake as drivers is believing it should be fair. It's not and won't be in its current state. It was never designed or intended for that. No, it's not broken -- it's just horribly flawed as a means of rating our performance. But it's perfect for whatever uses Uber has designed it for. Rest assured.

And the only consolation is that it does affect ALL drivers the same way. We ALL get the low stars for all the same reasons, so as long as it affects us all, it really has no effect on us. There are NO five-star drivers (except those just starting out, and what does that tell you), it's statistically impossible.

Reactions: 5

Fuzzyelvis

· #11 · Aug 8, 2015

Jason2k15 said:
So, armed with that knowledge, you might want to be a little more strategic.

You mean work when you don't want to and lose money in order to not be deactivated so that you can work when you want to and make some (not much) money?

Pretty sure that's Uber's intention.

Reactions: 5

RainbowPlate

· #12 · Aug 8, 2015

If the customer is always right, then why am I the one who owns a car?

Reactions: 2

zMann

· #13 · Aug 8, 2015

Sooner or later the rating system will be eliminated or will have no direct effects on drivers.
A class action law suit will force Uber to change it

Reactions: 5

Fuzzyelvis

· #14 · Aug 8, 2015

RainbowPlate said:
If the customer is always right, then why am I the one who owns a car?

They own a car. It's nice and clean and has 283 miles on it.

Not like yours.

Reactions: 4

Fuzzyelvis

· #15 · Aug 8, 2015

CommanderXL said:
No, it isn't broken. Its purpose is not to ensure passengers get the highest quality drivers, as it is presented publicly. It's purpose is a lot more devious than that. Rest assured, it is doing exactly what Uber wants, and will therefore not be changed. Our mistake as drivers is believing it should be fair. It's not and won't be in its current state. It was never designed or intended for that. No, it's not broken -- it's just horribly flawed as a means of rating our performance. But it's perfect for whatever uses Uber has designed it for. Rest assured.

And the only consolation is that it does affect ALL drivers the same way. We ALL get the low stars for all the same reasons, so as long as it affects us all, it really has no effect on us. There are NO five-star drivers (except those just starting out, and what does that tell you), it's statistically impossible.

Funny thing is I only worked Saturday last week 5 hours. ONLY surges. When pax asked how I liked uber I told them it was great fun and I liked meeting awesome folks like them but the pay was shit unless it was surging. They would say but it's surging now. I told them yeah so now they're screwing you. The rest of the time they're screwing us.

Even had one pax say "wow that's blunt". I told him yeah well most drivers will lie to protect their rating so they don't get deactivated but I don't really care anymore so I'm telling you the truth.

Expected a rating hit. But I got the impression folks are hearing a lot more truth from drivers lately.

Below is all last Sat. It will fall off this week soon. FYI that's 6 actual trips. I was cancelling left and right. No surge under 2.4 taken.

Font Screenshot Electronic device Rectangle Software

See less See more

Reactions: 5

painfreepc

· #16 · Aug 8, 2015

Jason2k15 said:
A 2 here and there ain't gonna break the bank if you are consistently highly producing 5's. I think the odds of getting 100 2's in a row is a lot less likely than getting 100 5's in a row with stellar service.

if you had 400 5's and 100 2's your rating would be 4.40 stars or the way i like to look at it, A 5 star rating 88%.

KMANDERSON

· #17 · Aug 9, 2015

At .85 cent a mile I don't know why yall care about yall ratings.I stop caring about the ratings when the rates went down

Reactions: 3

KMANDERSON

· #18 · Aug 9, 2015

zMann said:
Sooner or later the rating system will be eliminated or will have no direct effects on drivers.
A class action law suit will force Uber to change it

If they deactivate you what will the letter say we will not let you run you car into the ground no more

Reactions: 3

Jason2k15

Discussion Starter · #19 · Aug 9, 2015

painfreepc said:
if you had 400 5's and 100 2's your rating would be 4.40 stars or the way i like to look at it, A 5 star rating 88%.

If you get 100 2's, something has got to be wrong.

Reactions: 2

Sacto Burbs

· #20 · Aug 9, 2015

I cherry pick, see my signature. I have great ratings now. Instead of changing me, I changed the passengers. And my driving life is much better for it...

Reactions: 5

1 - 20 of 148 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.