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Discussion Starter · #1 · (Edited)
The star system isn't really broken? Could it be better? Yes! However, if you know how to get good ratings and consistently get 5's on average, you have nothing to worry about. Does that mean you have to strive for perfection, well yes. It means also that you know what to say to the Pax, how to treat them. Don't make wrong turns, don't argue. As the saying goes, the customer is always right. Thoughts?
 

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The star system isn't really broken? Could it be better? Yes! However, if you know how to get good ratings and consistently get 5's on average, you have nothing to worry about. Does that mean you have to strive for perfection, well yes. It means also that you know what to say to the Pax, how to treat them. Don't make wrong terms, don't argue. As the saying goes, the customer is always right. Thoughts?
So a 2 * because they thought you were awesome but the trip cost "too much" means they're "right"?
 

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Discussion Starter · #4 ·
Doesn't matter how good you do when the pax is rating low because they don't like the surge price.
A 2 here and there ain't gonna break the bank if you are consistently highly producing 5's. I think the odds of getting 100 2's in a row is a lot less likely than getting 100 5's in a row with stellar service.
 

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Discussion Starter · #5 ·
So a 2 * because they thought you were awesome but the trip cost "too much" means they're "right"?
It's all subjective anyway. There is not a system that is objective unless they put cameras in your car and rate you themselves (even that is still subjective). Who wants big brother watching your every move at all times?
 

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A 2 here and there ain't gonna break the bank if you are consistently highly producing 5's. I think the odds of getting 100 2's in a row is a lot less likely than getting 100 5's in a row with stellar service.
When you only go online when it's surging, you will end up with a lower rating than a driver who works when it's not surging. It's simple math.
 

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So, armed with that knowledge, you might want to be a little more strategic.
At $1.10 per mile up here in Columbus, I take non-surge requests for that exact reason. Anyone who can't maintain a 4.6 rating driving for non-surge probably shouldn't be behind the wheel.

When Ohio drops to below $0.80 per mile, I'll probably quit, because I'm not going to do 0.78 per mile trips just to keep my rating up. My lowest rated weeks have always been weeks where I had the most surge.
 

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No, it isn't broken. Its purpose is not to ensure passengers get the highest quality drivers, as it is presented publicly. It's purpose is a lot more devious than that. Rest assured, it is doing exactly what Uber wants, and will therefore not be changed. Our mistake as drivers is believing it should be fair. It's not and won't be in its current state. It was never designed or intended for that. No, it's not broken -- it's just horribly flawed as a means of rating our performance. But it's perfect for whatever uses Uber has designed it for. Rest assured.

And the only consolation is that it does affect ALL drivers the same way. We ALL get the low stars for all the same reasons, so as long as it affects us all, it really has no effect on us. There are NO five-star drivers (except those just starting out, and what does that tell you), it's statistically impossible.
 

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No, it isn't broken. Its purpose is not to ensure passengers get the highest quality drivers, as it is presented publicly. It's purpose is a lot more devious than that. Rest assured, it is doing exactly what Uber wants, and will therefore not be changed. Our mistake as drivers is believing it should be fair. It's not and won't be in its current state. It was never designed or intended for that. No, it's not broken -- it's just horribly flawed as a means of rating our performance. But it's perfect for whatever uses Uber has designed it for. Rest assured.

And the only consolation is that it does affect ALL drivers the same way. We ALL get the low stars for all the same reasons, so as long as it affects us all, it really has no effect on us. There are NO five-star drivers (except those just starting out, and what does that tell you), it's statistically impossible.
Funny thing is I only worked Saturday last week 5 hours. ONLY surges. When pax asked how I liked uber I told them it was great fun and I liked meeting awesome folks like them but the pay was shit unless it was surging. They would say but it's surging now. I told them yeah so now they're screwing you. The rest of the time they're screwing us.

Even had one pax say "wow that's blunt". I told him yeah well most drivers will lie to protect their rating so they don't get deactivated but I don't really care anymore so I'm telling you the truth.

Expected a rating hit. But I got the impression folks are hearing a lot more truth from drivers lately.

Below is all last Sat. It will fall off this week soon. FYI that's 6 actual trips. I was cancelling left and right. No surge under 2.4 taken.
2015-08-08 17.24.01.png
 

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A 2 here and there ain't gonna break the bank if you are consistently highly producing 5's. I think the odds of getting 100 2's in a row is a lot less likely than getting 100 5's in a row with stellar service.
if you had 400 5's and 100 2's your rating would be 4.40 stars or the way i like to look at it, A 5 star rating 88%.
 
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