The star system isn't really broken? Could it be better? Yes! However, if you know how to get good ratings and consistently get 5's on average, you have nothing to worry about. Does that mean you have to strive for perfection, well yes. It means also that you know what to say to the Pax, how to treat them. Don't make wrong turns, don't argue. As the saying goes, the customer is always right. Thoughts?