[Mr. Belvedere]

picked up a 3.6x surge this morning, after dropoff I check earnings and the surge wasn't even 2.0x on the receipt. Needless to say I contacted uber and complained, told them it wasn't the first time they've done this and that I have every instance documented. I also shamed them on their unethical business practice. Waiting for a response now. Pretty mad about this one.

 

[mandreyka]

picked up a 3.6x surge this morning, after dropoff I check earnings and the surge wasn't even 2.0x on the receipt. Needless to say I contacted uber and complained, told them it wasn't the first time they've done this and that I have every instance documented. I also shamed them on their unethical business practice. Waiting for a response now. Pretty mad about this one.

Screenshot? You should screenshot all surge pings. Did it actually read 3.6 next to pax rating or just on the circle screen?

 

[Mr. Belvedere]

Screenshot? You should screenshot all surge pings. Did it actually read 3.6 next to pax rating or just on the circle screen?

Unfortunately only on the circle screen, and it was a pool ping. The only reason I accepted was because it was 3.6

 

[Mike-Genesis]

Wth, the same just happened to me, surge eas 3,5, but got paid 1.9, no screenshots

 

[Mr. Belvedere]

Wth, the same just happened to me, surge eas 3,5, but got paid 1.9, no screenshots

I feel yet another class action suit coming

 

[mandreyka]

Unfortunately only on the circle screen, and it was a pool ping. The only reason I accepted was because it was 3.6

Just because it shows 3.6 and red on the circle screen doesn't mean anything.

It could be a base fare ping that has been floating around or a rebound ping from another driver canceling.

Always look at pax rating and surge multiplier

 

[Mike-Genesis]

When I accepted the ride, I checked it couple of times in an app , it was a pool, 5 star rider, with x 3.5 surge. And only the reason I did accepted it was that freaking surg. I never had this happened before, didn't even think to screenshot it. This thing is frustrating me. Waiting for response to switch to lyft only. I'm done with this unfair stuff.

 

[UberLaLa]

When I accepted the ride, I checked it couple of times in an app , it was a pool, 5 star rider, with x 3.5 surge. And only the reason I did accepted it was that freaking surg. I never had this happened before, didn't even think to screenshot it. This thing is frustrating me. Waiting for response to switch to lyft only. I'm done with this unfair stuff.

And Lyft won't even come close to telling you what their 'surge' is....good luck.

 

[powmoe]

Something similar happened to me. I got a 3.2 pool request and when I accepted it I think I got instantly reassigned to a closer rider at a lower surge. Happened so quick I didn't realize until I got to pax. Another reason to stay away from poo.

 

[Mike-Genesis]

In my case, that was still the same person and the same address

 

[tohunt4me]

picked up a 3.6x surge this morning, after dropoff I check earnings and the surge wasn't even 2.0x on the receipt. Needless to say I contacted uber and complained, told them it wasn't the first time they've done this and that I have every instance documented. I also shamed them on their unethical business practice. Waiting for a response now. Pretty mad about this one.

Such an Ethically Challenged Company ,!

 

[Uber Arnie]

I was in Santa Monica in the middle of a surge. Nothing shows up on the request. Not even the boost. I accepted thinking maybe there's a glitch and it'll show when I open the tab. Sure enough, it was just the crummy boost so I canceled. Get a request immediately which was a few blocks away from the previous address and this was showing the actual surge. Nice try Uber, but i'm not falling for that!

 

[Mr. Belvedere]

Just because it shows 3.6 and red on the circle screen doesn't mean anything.

It could be a base fare ping that has been floating around or a rebound ping from another driver canceling.

Always look at pax rating and surge multiplier

Misunderstanding, but the surge was 3.6 on the screen under the address. Not in the middle of the circle. I never go by the middle of the circle. I go by what it actually says by the address.

 

[Mr. Belvedere]

Wth, the same just happened to me, surge eas 3,5, but got paid 1.9, no screenshots

I have a feeling this was perhaps a widespread issue this morning. Normally support will get back to me fairly quick, but I have yet to get a response. By chance did you send support a message about it?

 

[Mike-Genesis]

I have a feeling this was perhaps a widespread issue this morning. Normally support will get back to me fairly quick, but I have yet to get a response. By chance did you send support a message about it?

Yes I did, still no response

 

[Coaststarlight]

Even the good days are bad days with uber, currently fighting CSR myself to un-steal from my pay

 

[Mr. Belvedere]

Even the good days are bad days with uber, currently fighting CSR myself to un-steal from my pay

Sorry to hear that. Keep fighting the good fight.

 

[Mr. Belvedere]

My 3.6x surge was paid out at a 1.8x this pickup was in Compton where there was nothing that wasn't bright red either. Not sure how they will try to argue that it wasn't a 3.6x

 

[gd6]

I got a few 3x rides this morning and all were accurate. I definitely avoided a few pings that showed deep red but only listed the boost.

Not sure how they can argue it, but just keep following up until someone finally gives you the right payout. I loathe interacting with their customer service.

 

[UberVeeLB]

Screenshot? You should screenshot all surge pings.

Learned this the hard way about a month ago. They tried to cheat me out of surge on a pool ping too. I pitched a fit, called them thieves, the whole nine. They paid up alright, out of shame!