[Ismcm368]

Thought i would share a recent experience with support...

I had a recent trip where a lady from a hotel asked me to take her a half-mile away two the in-n-out Burger. She wanted to go through the drive-thru which was approximately 7 cars deep. Against my better judgement I did take her through the drive-through which took 25 minutes. The entire trip was close to 35 minutes and I made $2.80. I asked support about how I should approach this situation and they stated that I can drop the passenger and let her know she should request another Uber after she gets her food. Great idea however we all know that will impact ratings. So my next step was to ask the same question as a rider. I sent a note to support from the rider app asking what the standard is for drivers to take passengers thru the drive-thru. I also referenced that i had a driver that declined to take me thru the drive-thru. They responded and said that they were sorry I had experienced that and that drivers should treat passengers with courtesy and respect. They also give me a $5 credit to my account for the inconvenience. Ridiculous that they advise drivers of one thing and tell passengers something completely different. Just wanted to share...

 

[srugolfpro]

Do what you want. You don't work for them. I try to be polite and accommodating too and have gone through similar situations. I don't do that anymore. The rating hit isn't the end of the world. When rides like that happen I let them know I only get 9 cents a min to wait. Maybe I get a tip to make up and maybe I don't. Either way I leave them a bad rating so I am never matched with them again.

 

[CarterPeerless]

Good follow through and nice report. Drive thru pax always lose stars with me unless they tip.

 

[ACHUMA]

I leave them a bad rating so I am never matched with them again.

Are you talking Uber or Lyft? That does not work with Uber. Lyft claims a 3 or less and no re-match. With Uber you have to manually contact Support to request that you are never matched with that account again. Their reps will claim they have done so, but its up to you to believe whether thats true or not.

 

[CarterPeerless]

I thought a 1 star on Uber is no rematch.

 

[ACHUMA]

I thought a 1 star on Uber is no rematch.

Nope. It has to be manually requested thru Support. Thats a myth about the 1 Star no re-match.

 

[Kaliman]

Thought i would share a recent experience with support...

I had a recent trip where a lady from a hotel asked me to take her a half-mile away two the in-n-out Burger. She wanted to go through the drive-thru which was approximately 7 cars deep. Against my better judgement I did take her through the drive-through which took 25 minutes. The entire trip was close to 35 minutes and I made $2.80. I asked support about how I should approach this situation and they stated that I can drop the passenger and let her know she should request another Uber after she gets her food. Great idea however we all know that will impact ratings. So my next step was to ask the same question as a rider. I sent a note to support from the rider app asking what the standard is for drivers to take passengers thru the drive-thru. I also referenced that i had a driver that declined to take me thru the drive-thru. They responded and said that they were sorry I had experienced that and that drivers should treat passengers with courtesy and respect. They also give me a $5 credit to my account for the inconvenience. Ridiculous that they advise drivers of one thing and tell passengers something completely different. Just wanted to share...

Uber is funny that way!

 

[Jdemonto]

They truly talk out of both sides of their mouth! Given that the CEO treats people this is no surprise!