Uber Drivers Forum banner
1 - 13 of 13 Posts

·
Registered
Joined
·
95 Posts
Discussion Starter · #1 ·
Hi... I new to the forum so if this is a stupid question please be kind.
In the rider feedback section I just got 57 bad reports all at once. I know this has to be some kind of glitch or something... I have a 4.81 rating and tons of5 star comments in the past month saying the direct opposite.
Question is: who can see these comments?
Can riders see them? Or are they just for admin and partner?
 

·
Registered
Joined
·
446 Posts
Hi... I new to the forum so if this is a stupid question please be kind.
In the rider feedback section I just got 57 bad reports all at once. I know this has to be some kind of glitch or something... I have a 4.81 rating and tons of5 star comments in the past month saying the direct opposite.
Question is: who can see these comments?
Can riders see them? Or are they just for admin and partner?
It must be a glitch in the system. I had 1 negative feedback rating, and overnight it jumped to 67. I'm in the same boat, 4.80 rating, tons of legit 5-star comments left, people always compliment my politeness and how clean my car is, etc. It's bogus... people all over the net today worldwide are complaining about the same issues that happened overnight. I emailed Uber support about mine.
 

·
Registered
Joined
·
446 Posts
You better clean up your act.
You better check your rider feedback to make sure that you didn't get 60+ negative issues reported overnight, out of nowhere, without even driving. Take a look around the internet... It's happened to a lot of a drivers as of today worldwide with no explanation. It's a glitch in the system.
 

·
Registered
Joined
·
446 Posts
Ah, gotcha. I agree, there are many obvious plus's to the technology behind what we are doing as drivers and accessibility for customers... but I don't like how often the partner app has to constantly be updated (usually happens to me on Thursdays when something goes sideways), and there is a new fix for a previous bug, but at the same time a new bug shows itself. I hope that the platform gets stabilized at some point, and upgrades are limited to OS and security issues only. How this latest thing happened, I really would like to know, considering that the latest issue with feedback is so blatant, but at the same time it is a different number/rate per driver, but very extreme nonetheless.
 

·
Premium Member
Joined
·
65,513 Posts
Had the same thing yesterday.

Out of nowhere,bunch of reports.

Today,they are gone

Now it is saying I must have my first rated trip.
I have over 1,000 rated trips.
 

·
Registered
Joined
·
446 Posts
Mine got "fixed" overnight as well. Back to this:

Font Screenshot Communication Device Material property Software

Font Screenshot Parallel Number Magenta

Font Material property Screenshot Parallel Number

Font Rectangle Number Screenshot Brand


Negatives are gone except the one "wrong rider" report which never happened but I got nailed on it anyway, but still buggy... no drivers rated me to compare to anymore. Um, ok...
 

·
Registered
Joined
·
943 Posts
All the comments past last 3 months are gone! I was planning on reminiscing my Uber days when I retire by reading those nice comments. Total of 11 remain; I used to have 30+ glowing comments!
 
1 - 13 of 13 Posts
Top