Not too long ago, there was an automatic link from a ride to "return an item" and a telephone number a driver could call for support. Granted, the latter was less than ideal- offshore, often poor quality phone connection, support read from a script, language barrier, little authority to resolve, you could be transferred around multiple times with start-overs.... Still, better than nothing.
Today, a rider left an important item and it was 40 minutes of chaos and pressure trying to get it resolved.
No phone number to call.
There is no seamless link for return in the app.
Only frustrating referrals to a "help" page, no-reply form messages. "Help" in the app is no longer help.
While uber quickly send out "no-reply" emails, it takes its sweet time to respond to the driver; a 12-24 hours queue.
No clear policy on returning items anymore.
My rider got her item quickly returned despite the uber beauracracy. I had to stop, work offline 40 minutes, had three disconnected calls through the uber system.
This driver is still waiting for a real reply from uber.
Today, a rider left an important item and it was 40 minutes of chaos and pressure trying to get it resolved.
No phone number to call.
There is no seamless link for return in the app.
Only frustrating referrals to a "help" page, no-reply form messages. "Help" in the app is no longer help.
While uber quickly send out "no-reply" emails, it takes its sweet time to respond to the driver; a 12-24 hours queue.
No clear policy on returning items anymore.
My rider got her item quickly returned despite the uber beauracracy. I had to stop, work offline 40 minutes, had three disconnected calls through the uber system.
This driver is still waiting for a real reply from uber.
