methinks you are putting way too much **** into it.

 

methinks you are putting way too much thought into it.

You probably are right. There was a thread on a similar topic from a year ago so I decided to make a new one since I guess it's a pet peeve of mine.

 

Sure, I understand you were tired of waiting, but the way you described it, no, that didn't sound cool to grab the food from inside the restaurant if that's not their procedure... either wait or just cancel.

I've been asked to show the name on my phone screen, but I've never had a restaurant worker ask me in person to swipe. I've seen it written in the restaurant notes several times though. You know, where it says please don't park in the curbside pick up spots, please enter the store and ask for the food by the order number, please accept the delivery on your app before leaving the restaurant.

If asked in person, I wouldn't do it without them giving me the food first.

 

I don't mind if they ask and the food is ready , I just ask "Is anything missing or substituted?" Before I do that.

 

Yeah, I am cooperative with the request if the food is ready within a reasonable amount of time.

 

Only been asked to swipe pickup once or twice, very rare.

My guess is they have had drivers stealing the food. Get into the car and cancel the pickup "extended wait time".
Restaurant must then remake the same food for next driver.

Many places are now asking to see the customer name as orders are disappearing from the pickup counters.

 

Only been asked to swipe pickup once or twice, very rare.

My guess is they have had drivers stealing the food. Get into the car and cancel the pickup "extended wait time".
Restaurant must then remake the same food for next driver.

Many places are now asking to see the customer name as orders are disappearing from the pickup counters.

Yes, I understand asking to see customer's name and have no problem showing them that.

 

It’s interesting to see how things vary across for each restaurant. I’ve never had a restaurant request to see my phone, ever. The most any restaurant has ever asked me for anything, was just a confirmation number and a name. I don’t even bring my phone with me into the restaurant. Only a few restaurants in my area ask for the confirmation number, which I just quickly memorize before walking into the restaurant and I give them the name on the order.

However, it’s unfortunate that there are other drivers are dirt bags for stealing, now restaurants are having to take all these extra steps given the theft of orders. All it does is slow down the restaurant and the driver, which In the end, time is money for everyone involved.

 

. I don't even bring my phone with me into the restaurant.

Really? If they send you another ping you will miss it.

 

The purpose of that is because some POS drivers out there will take the food and report it as "excessive wait time" or put any other reason and eat the food for themselves. Once you "confirm" the trip, Uber and the customer now know that you have the food and are obligated to deliver it or else you can face deactivation.

 

I think others need give restaurants more credit. They are far more vigilant if they see a driver take an order and then another driver shows up XYZ minutes later to retrieve that same order, they know it's fraud (Especially when restaurants know the tricks and games). I can think of a few restaurants that will contact Uber without a second hesitation, especially when there is nothing more frustrating for the restaurant where they are dealing with the confused driver and other customers at the same time. The other advantage for restaurants, they know Uber will deactivate dishonest drivers without notice, being some of these restaurant workers are also drivers for multiple platforms.

 

Do any of you ever encounter restaurant staff directing you to "confirm" pickup by withholding the food until you show them on your phone app screen that you've slid from the pickup screen to the customer delivery address screen? I'm in the Philly market. Several restaurants' staff tell us to do that. Recently, I've begun to blow off some of their requests/ demands.

What is their purpose in making these requests/ demands? Do they think that procedure absolves them if the customer says the driver never delivered to them?

What I dislike is this procedure skips past the driver's rating of the restaurant with thumb up or down (and reasons). I enjoy bashing restaurants with negative feedback when they deserve it, even if Uber unlikely will do anything about it. It's my primary consolation for putting up with some of these places, short of declining or cancellation.

I recently considered a solution to rate them first, then slide the screen for them, and pick up the food. I doubt they know, care, or take the time to notice that my screen would show them a thumbs down with my reported issues. They're usually too busy for that sort of thing.

The one lady asked me to slide my screen for her. She already had given me the order. I replied, "No, that's alright" and i left to deliver it.

Most recently, I had two orders at the same slow soul food restaurant. They have a "help wanted" sign on the door for all types of staff because the place is a dive. They also have a sign requiring everyone to wait out on the sidewalk due to COVID-19.

I waited in my car for awhile. Then I joined the huddled masses. The lady eventually gave me one order after calling out the name ("Andre"). Notably, she did not ask me to show her that name on my phone screen. The one for "Gary" wasn't ready yet. I put the one order for Andre in my car, waited for another stretch, and returned to the huddled masses.

The lady was putzing around inside the restaurant and ignoring us. I walked up into the doorway and saw her table inside with a tied bag marked "Gary." I called out to her that I can take that order off the table. She refused and told me to go back outside!

She turned her back to me. I went and grabbed the bag anyway. She turned around, ran over to me, told me to give bag the bag, and I did! She claimed she was "busy" doing something else when I asked her what her problem was. She proceeded to get smart with me, saying something about my mother not having taught me to do things like that.

Then, to make more show out of it, she asked to see my app screen for "Gary." I showed it to her. She asked me to slide it to the delivery address screen. I refused, waved her off, and returned to my car. She told me she will get another driver anyway. I kept walking. I canceled my pickup for Gary for excess wait time. The delivery drive for Andre was like 25 minutes anyway.

Next day, I called Uber Support to complain about the restaurant and the procedure to demand sliding the pickup screen before I rate them. Support gave me a $5.00 credit for the cancelled order for Gary and claimed they would investigate this question for me. Never heard back from them on that. I'm satisfied with the $5.00 consolation and my belated notion just to rate the restaurant pre-pickup rather than waste my time bickering and declining pickups.

Kinda sounds to me like you don't like being told what to do.

If a restaurant repeatedly has drivers picking up the food, leaving with it, then canceling the delivery there by stealing it. What action, that would be quick and easy, would you recommend for them to do to help prevent this scenario from repeating?

I'm in SF Cali. I show my phone, point at the name, and say the name out loud and that I am with Uber. Makes pick up very easy and seamless. Especially if the name is too hard for me to pronounce or even in chinese like I have had before. I can't read chinese.

If they ask me to swip, pick up confirmed, I politely respond "of course" and comply.

like you said, they probably could care less about receiving a thumbs down. So why be so petty as to give one?

just do like me and start a black list of restaurants you've had very poor and repeated interactions with and as soon as you see a ping from them just decline to accept. (although I'm in SF and another ping always comes immediately after just about any time of the day)

 

What you're doing is training the restaurants to expect that with all the drivers. As per Uber's policy, we do not have to show our personal phones, nor do we have to confirm anything - again, as per Uber's own policy. So If I'm following the policy, why should I suffer low ratings and arguments from paranoid restaurants? Happens more and more now. I've had 2 restaurants in as many days demanding my phone. I politely explain to them of Uber's policy. Of course they have to argue. By the time they're done, and Uber phones them to advise them of this, they then give me a thumbs down because they're saltier than a peanut. I've lost 2 percentage points in the past 2 days. Why do I have to deal with that? I did nothing wrong. On the contrary, the restaurant is to blame for not observing the rules for the pickup and attempting to control the drivers. We work for Uber. We are not the restaurant's employees. It's not a matter of not liking being told what to do. It's being ordered to do certain things which we don't have to do by control freaks that think they can elevate themselves by pretending be in control of the delivery people because in their minds, we're beneath them. And the worst part is we have to live with the low ratings because Uber does NOTHING! They don't even ask them to justify their bad rating. Maybe if they did that, or disallowed silly reasons for the bad rating, people wouldn't lose their ratings because of an employee with an axe to grind. Why do you think the restaurant has the right to tell us what to do? The restaurants now think they can do anything and if we don't comply, may God help you and your rating. And it's partly because of drivers like you who give them everything they ask for. They now believe EVERYONE must do it. If they demanded you wear a rubber glove on your head, stand on one foot and yell 'Hey! Look at me! I'm a squid!!', and you don't do it, expect your rating to be destroyed because you didn't do as they said. There are no checks and balances with the rating and any paranoid employee can and do thumb us down just because they feel like it. Not because we did anything wrong, but because we didn't bow down to their authoritai! I've messaged Uber countless times about it. Nothing has been done. They still allow the restaurants to treat us like garbage all the while being nauseatingly nice to us over the phone with their fake and scripted 'I'm so sorry... thank you for...' bs.

 

What’s preventing the OP giving the restaurant a rating before sliding the “start delivery” button?
Answer: NOTHING.

 

The Uber App Rating on a restaurant does absolutely nothing. There’s certain functionalities Uber implemented into the app, and I think they do that just to make the driver feel like they have ‘some type of responsibility’, but it has no direct effect on the restaurant whatsoever. It’s kind of like pushing the ‘Not ready‘ button, Which absolutely has no affect on the restaurant either. If you want really leave ‘negative‘ feedback, then leave a Google review, it probably has more impact than any button on your Uber app. Calling Uber to complain about the restaurants behavior does nothing either. They don’t have time or the resources to investigate your personal indifferences with a restaurant.

If you feel you have been mistreated, then you’re not obligated to work directly with them and move on to another establishment. I know it’s all a bit obvious what’s been said, but I suspect the OP is either a new Uber driver or is just easily triggered.

 

As long as the food is about to be handed to me and Im not downtown and have to walk a few blocks back to my car, then I have no problem starting the delivery in store with only one exception.

The Uber App Rating on a restaurant does absolutely nothing. There's certain functionalities Uber implemented into the app, and I think they do that just to make the driver feel like they have 'some type of responsibility', but it has no direct effect on the restaurant whatsoever. It's kind of like pushing the 'Not ready' button, Which absolutely has no affect on the restaurant either. If you want really leave 'negative' feedback, then leave a Google review, it probably has more impact than any button on your Uber app. Calling Uber to complain about the restaurants behavior does nothing either. They don't have time or the resources to investigate your personal indifferences with a restaurant.

Correct, there isnt a single thing a restaurant can do to make these platforms boot them off.

As a former customer, I noticed the restaurant ratings never change, regardless of how terrible a location can be. It doesnt matter what drivers or customers say, Uber (sub in any of 'em) wants those service fees. The worst locations with 2.5 stars on google are 5 star restaurants on these platforms.

 

What is their purpose in making these requests/ demands? Do they think that procedure absolves them if the customer says the driver never delivered to them?

They are not getting paid if somebody took the food and didn't confirm pickup in the app.
There's a lot of hoodrats who do it, take the food and cancel the order, after that the next driver came in for the same order and they have to do it one more time or they wouldn't get paid for it.
They don't care about customers, once you accept pickup it's on Uber/DD.

 

I don't tell restaurants how to cook the food and they don't tell me how to deliver it, plain and simple. Anyone that does can fu*k off.

 

The Uber App Rating on a restaurant does absolutely nothing. There's certain functionalities Uber implemented into the app, and I think they do that just to make the driver feel like they have 'some type of responsibility', but it has no direct effect on the restaurant whatsoever. It's kind of like pushing the 'Not ready' button, Which absolutely has no affect on the restaurant either.

Weren't you the one that gave us a multi-post lecture about how drivers don't know how Uber operates and what they do with the information provided through the app? For somebody that takes that stance, you make a lot of definitive statements about how Uber operates and what they do with the information that is provided through the app.

 

Weren't you the one that gave us a multi-post lecture about how drivers don't know how Uber operates and what they do with the information provided through the app?

Us? No, you actually, because you specifically quoted me. Also, If you're going to quote me, please try to be accurate without obfuscating. But I'll rewind since you didn't. We were on the discussion a week ago about what happens when you cancel an order for XYZ reason, We don't know if another driver is sent depending on the selection of the reasons And what for, if the restaurant cancels, how long of wait time, which you stated a driver is 'always sent', I challenged that and you Went off on a multitude of a tangents that deflected away from a series of questions. In the context of pushing 'not ready', it doesn't have any detrimental effect on the restaurant (I'd say that's fairly obvious) and certainly doesn't affect the drivers choice to either deliver or cancel. [I also believe another member asked Uber specifically what that button does and they Themselves couldn't provide an accurate answer.]

 

it's unfortunate that there are other drivers are dirt bags for stealing

Yea ... maybe.
IF you were hungry, and couldn't afford to feed yourself ... would you 'steal' a Big Mac from some puke who has the munchies? Or from the corporation that made it?
If you were hungry?

Did you know that in California - anyone can walk into a grocery store and pick up their favorite snack, or drink and leave without paying and there isn't a damn thing that anyone will do to you? The store staff can not even TALK to you; and they sure can't interfere with you leaving.
It's true.

 

Yea ... maybe.
IF you were hungry, and couldn't afford to feed yourself ... would you 'steal' a Big Mac from some puke who has the munchies? Or from the corporation that made it?
If you were hungry?

Did you know that in California - anyone can walk into a grocery store and pick up their favorite snack, or drink and leave without paying and there isn't a damn thing that anyone will do to you? The store staff can not even TALK to you; and they sure can't interfere with you leaving.
So you're telling me its OK to steal in California ?

 

Do any of you ever encounter restaurant staff directing you to "confirm" pickup by withholding the food until you show them on your phone app screen that you've slid from the pickup screen to the customer delivery address screen? I'm in the Philly market. Several restaurants' staff tell us to do that. Recently, I've begun to blow off some of their requests/ demands.

What is their purpose in making these requests/ demands? Do they think that procedure absolves them if the customer says the driver never delivered to them?

What I dislike is this procedure skips past the driver's rating of the restaurant with thumb up or down (and reasons). I enjoy bashing restaurants with negative feedback when they deserve it, even if Uber unlikely will do anything about it. It's my primary consolation for putting up with some of these places, short of declining or cancellation.

I recently considered a solution to rate them first, then slide the screen for them, and pick up the food. I doubt they know, care, or take the time to notice that my screen would show them a thumbs down with my reported issues. They're usually too busy for that sort of thing.

The one lady asked me to slide my screen for her. She already had given me the order. I replied, "No, that's alright" and i left to deliver it.

Most recently, I had two orders at the same slow soul food restaurant. They have a "help wanted" sign on the door for all types of staff because the place is a dive. They also have a sign requiring everyone to wait out on the sidewalk due to COVID-19.

I waited in my car for awhile. Then I joined the huddled masses. The lady eventually gave me one order after calling out the name ("Andre"). Notably, she did not ask me to show her that name on my phone screen. The one for "Gary" wasn't ready yet. I put the one order for Andre in my car, waited for another stretch, and returned to the huddled masses.

The lady was putzing around inside the restaurant and ignoring us. I walked up into the doorway and saw her table inside with a tied bag marked "Gary." I called out to her that I can take that order off the table. She refused and told me to go back outside!

She turned her back to me. I went and grabbed the bag anyway. She turned around, ran over to me, told me to give bag the bag, and I did! She claimed she was "busy" doing something else when I asked her what her problem was. She proceeded to get smart with me, saying something about my mother not having taught me to do things like that.

Then, to make more show out of it, she asked to see my app screen for "Gary." I showed it to her. She asked me to slide it to the delivery address screen. I refused, waved her off, and returned to my car. She told me she will get another driver anyway. I kept walking. I canceled my pickup for Gary for excess wait time. The delivery drive for Andre was like 25 minutes anyway.

Next day, I called Uber Support to complain about the restaurant and the procedure to demand sliding the pickup screen before I rate them. Support gave me a $5.00 credit for the cancelled order for Gary and claimed they would investigate this question for me. Never heard back from them on that. I'm satisfied with the $5.00 consolation and my belated notion just to rate the restaurant pre-pickup rather than waste my time bickering and declining pickups.

Seems restaurants are trying to combat theft.

Good for them; and me.

Arriving to pick up a stolen order is an unprofitable waste of time and miles.

I am happy to help in their efforts. The signature on a log sheet or receipt was useless.

 

We had a restaurant that would make you sign and date prior to taking the order, but it reached point where they're so busy, they weren't even checking the log-in sheet, and they completely scrapped it. Now it's just you tell them the name, they personally hand it to you. But I still do give restaurants credit to take the extra step to thwart theft, even though it's slow them down in some respects.

 

I’m sure every market is different but I have never had restaraunt staff request to see my phone. I usually don’t bring it in. I just say the name or order number. No questions asked. Sometimes they just point to a rack with multiple orders. I’ve often thought how easy it would be for someone to steal food.

 

I'm sure every market is different but I have never had restaraunt staff request to see my phone. I usually don't bring it in. I just say the name or order number. No questions asked. Sometimes they just point to a rack with multiple orders. I've often thought how easy it would be for someone to steal food.

I had a restaurant politely ask to see my phone and I was happy to help them cut down on thievery, she saw my phone and handed over the order. I then informed her on how criminal drivers are taking screenshots of orders, canceling and stealing food by showing screenshots, she was amazed, called her staff over and I told them don't just look at screens, make the pickup driver swipe.

 

No

 

I am a restaurant consultant in addition to an active driver. I have seen this in the markets in the northeast. The issue is drivers app stacking that have zero logistics ability and have no business app stacking. They pick up he order and drive around town picking up and dropping off other orders with the first restaurants delivery still in the car.

Most restaurants I pick up from know me. If they asked me to do this, I would flat out but respectfully tell them no and why. In most cases, I have another delivery to pick up or drop off either on the same platform or another. I explain to them what I am doing and in most cases they say ok and give me the order.

The restaurants are trying to make sure the customers still get good customer service. I do not blame them but at the same time, we are not their employees. You can also face this situation with kindness instead of rudeness.

 

Man, you focus attention in life on things that are not worth it. It feels like you don't have any business or work because of which you would be so worried, unlike working with restaurant staff, it seems to me too much. What are you talking about? I have never encountered it because I have lived in Germany for several years. Therefore we do not have such a thing. Although there was something similar in bar füssen , the staff there seemed to be very good, and the food there was incredibly delicious. Even though I'm from Denver myself, I love Germany.

 

I’m sure the employees are just following the manager’s instructions. They’ve probably had food stolen and they lose money when that happens.
I have had a few places ask me to confirm the pickup. No big deal. I just slide the slider.
One thing you have to remember, restaurant employees have to deal with rude drivers every day.

 

Yes. I have a number restaurants that do it. I feel like telling them "i don't tell you how to do your job. Don't tell me how to do mine". I understand why they do it, though. It's because they've had too many drivers pick up the orders, then not deliver them, and then they have angry customers.

 

I don’t care. I’ll swipe. No big deal.

 

Ditto. Too many people trying to find too many things to get upset about. I think I've only been asked one time.

I generally wait until I get in the car to start the delivery, just in case an additional pickup from the same place or somewhere nearby comes through.

 

 

Are you 15?!?! 😂

 

I've been doing this for a long, long time and had HEARD about this, but only experienced it for the first time last week AND they wanted me to physically sign a sign-in sheet with columns for things like "# of items, # of drinks". It was absurd 😆

It was a Wingstop in kind've a gross area. Probably @Uberyouber 's local Wingstop.

 

I've been doing this for a long, long time and had HEARD about this, but only experienced it for the first time last week AND they wanted me to physically sign a sign-in sheet with columns for things like "# of items, # of drinks". It was absurd 😆

It was a Wingstop in kind've a gross area. Probably @Uberyouber 's local Wingstop.

I've seen the same thing at the Wingstop's here. I just scribble down something. It's way overthinking things on their part. Like a person coming in to steal food is going to be thwarted by that. They'd scribble something too and then off with the free food.