Uber Drivers Forum banner
1 - 20 of 52 Posts

·
Premium Member
Joined
·
1,045 Posts
Discussion Starter · #1 ·
Do any of you ever encounter restaurant staff directing you to “confirm” pickup by withholding the food until you show them on your phone app screen that you’ve slid from the pickup screen to the customer delivery address screen? I’m in the Philly market. Several restaurants’ staff tell us to do that. Recently, I’ve begun to blow off some of their requests/ demands.

What is their purpose in making these requests/ demands? Do they think that procedure absolves them if the customer says the driver never delivered to them?

What I dislike is this procedure skips past the driver’s rating of the restaurant with thumb up or down (and reasons). I enjoy bashing restaurants with negative feedback when they deserve it, even if Uber unlikely will do anything about it. It’s my primary consolation for putting up with some of these places, short of declining or cancellation.

I recently considered a solution to rate them first, then slide the screen for them, and pick up the food. I doubt they know, care, or take the time to notice that my screen would show them a thumbs down with my reported issues. They’re usually too busy for that sort of thing.

The one lady asked me to slide my screen for her. She already had given me the order. I replied, “No, that’s alright” and i left to deliver it.

Most recently, I had two orders at the same slow soul food restaurant. They have a “help wanted” sign on the door for all types of staff because the place is a dive. They also have a sign requiring everyone to wait out on the sidewalk due to COVID-19.

I waited in my car for awhile. Then I joined the huddled masses. The lady eventually gave me one order after calling out the name (“Andre”). Notably, she did not ask me to show her that name on my phone screen. The one for “Gary” wasn’t ready yet. I put the one order for Andre in my car, waited for another stretch, and returned to the huddled masses.

The lady was putzing around inside the restaurant and ignoring us. I walked up into the doorway and saw her table inside with a tied bag marked “Gary.” I called out to her that I can take that order off the table. She refused and told me to go back outside!

She turned her back to me. I went and grabbed the bag anyway. She turned around, ran over to me, told me to give bag the bag, and I did! She claimed she was “busy” doing something else when I asked her what her problem was. She proceeded to get smart with me, saying something about my mother not having taught me to do things like that.

Then, to make more show out of it, she asked to see my app screen for “Gary.” I showed it to her. She asked me to slide it to the delivery address screen. I refused, waved her off, and returned to my car. She told me she will get another driver anyway. I kept walking. I canceled my pickup for Gary for excess wait time. The delivery drive for Andre was like 25 minutes anyway.

Next day, I called Uber Support to complain about the restaurant and the procedure to demand sliding the pickup screen before I rate them. Support gave me a $5.00 credit for the cancelled order for Gary and claimed they would investigate this question for me. Never heard back from them on that. I’m satisfied with the $5.00 consolation and my belated notion just to rate the restaurant pre-pickup rather than waste my time bickering and declining pickups.
 

·
Premium Member
Joined
·
362 Posts
Sure, I understand you were tired of waiting, but the way you described it, no, that didn't sound cool to grab the food from inside the restaurant if that's not their procedure... either wait or just cancel.

I've been asked to show the name on my phone screen, but I've never had a restaurant worker ask me in person to swipe. I've seen it written in the restaurant notes several times though. You know, where it says please don't park in the curbside pick up spots, please enter the store and ask for the food by the order number, please accept the delivery on your app before leaving the restaurant.

If asked in person, I wouldn't do it without them giving me the food first.
 

·
Banned
Joined
·
8,834 Posts
Only been asked to swipe pickup once or twice, very rare.

My guess is they have had drivers stealing the food. Get into the car and cancel the pickup "extended wait time".
Restaurant must then remake the same food for next driver.

Many places are now asking to see the customer name as orders are disappearing from the pickup counters.
 

·
Premium Member
Joined
·
825 Posts
It’s interesting to see how things vary across for each restaurant. I’ve never had a restaurant request to see my phone, ever. The most any restaurant has ever asked me for anything, was just a confirmation number and a name. I don’t even bring my phone with me into the restaurant. Only a few restaurants in my area ask for the confirmation number, which I just quickly memorize before walking into the restaurant and I give them the name on the order.

However, it’s unfortunate that there are other drivers are dirt bags for stealing, now restaurants are having to take all these extra steps given the theft of orders. All it does is slow down the restaurant and the driver, which In the end, time is money for everyone involved.
 

·
Premium Member
Joined
·
825 Posts
Really? If they send you another ping you will miss it.
You're right, that's the sacrifice I make by not bringing in my iPhone. The whole reason I don't, is try to cut down on touching my phone, its less cross contamination because of the pandemic. If that means I missed an extra Ping for safety precautions, I'm fine with that. I'm just doing what I can for the safety for myself. Usually, I'm not really in the restaurant very long waiting, when it's a matter of usually 'walking in and out.'
 

·
Premium Member
Joined
·
994 Posts
The purpose of that is because some POS drivers out there will take the food and report it as "excessive wait time" or put any other reason and eat the food for themselves. Once you "confirm" the trip, Uber and the customer now know that you have the food and are obligated to deliver it or else you can face deactivation.
 

·
Premium Member
Joined
·
1,045 Posts
Discussion Starter · #12 ·
Only been asked to swipe pickup once or twice, very rare.

My guess is they have had drivers stealing the food. Get into the car and cancel the pickup "extended wait time".
Restaurant must then remake the same food for next driver.

Many places are now asking to see the customer name as orders are disappearing from the pickup counters.
Yes, I understand asking to see customer's name and have no problem showing them that.
 

·
Premium Member
Joined
·
825 Posts
I think others need give restaurants more credit. They are far more vigilant if they see a driver take an order and then another driver shows up XYZ minutes later to retrieve that same order, they know it's fraud (Especially when restaurants know the tricks and games). I can think of a few restaurants that will contact Uber without a second hesitation, especially when there is nothing more frustrating for the restaurant where they are dealing with the confused driver and other customers at the same time. The other advantage for restaurants, they know Uber will deactivate dishonest drivers without notice, being some of these restaurant workers are also drivers for multiple platforms.
 

·
Registered
Joined
·
64 Posts
Do any of you ever encounter restaurant staff directing you to "confirm" pickup by withholding the food until you show them on your phone app screen that you've slid from the pickup screen to the customer delivery address screen? I'm in the Philly market. Several restaurants' staff tell us to do that. Recently, I've begun to blow off some of their requests/ demands.

What is their purpose in making these requests/ demands? Do they think that procedure absolves them if the customer says the driver never delivered to them?

What I dislike is this procedure skips past the driver's rating of the restaurant with thumb up or down (and reasons). I enjoy bashing restaurants with negative feedback when they deserve it, even if Uber unlikely will do anything about it. It's my primary consolation for putting up with some of these places, short of declining or cancellation.

I recently considered a solution to rate them first, then slide the screen for them, and pick up the food. I doubt they know, care, or take the time to notice that my screen would show them a thumbs down with my reported issues. They're usually too busy for that sort of thing.

The one lady asked me to slide my screen for her. She already had given me the order. I replied, "No, that's alright" and i left to deliver it.

Most recently, I had two orders at the same slow soul food restaurant. They have a "help wanted" sign on the door for all types of staff because the place is a dive. They also have a sign requiring everyone to wait out on the sidewalk due to COVID-19.

I waited in my car for awhile. Then I joined the huddled masses. The lady eventually gave me one order after calling out the name ("Andre"). Notably, she did not ask me to show her that name on my phone screen. The one for "Gary" wasn't ready yet. I put the one order for Andre in my car, waited for another stretch, and returned to the huddled masses.

The lady was putzing around inside the restaurant and ignoring us. I walked up into the doorway and saw her table inside with a tied bag marked "Gary." I called out to her that I can take that order off the table. She refused and told me to go back outside!

She turned her back to me. I went and grabbed the bag anyway. She turned around, ran over to me, told me to give bag the bag, and I did! She claimed she was "busy" doing something else when I asked her what her problem was. She proceeded to get smart with me, saying something about my mother not having taught me to do things like that.

Then, to make more show out of it, she asked to see my app screen for "Gary." I showed it to her. She asked me to slide it to the delivery address screen. I refused, waved her off, and returned to my car. She told me she will get another driver anyway. I kept walking. I canceled my pickup for Gary for excess wait time. The delivery drive for Andre was like 25 minutes anyway.

Next day, I called Uber Support to complain about the restaurant and the procedure to demand sliding the pickup screen before I rate them. Support gave me a $5.00 credit for the cancelled order for Gary and claimed they would investigate this question for me. Never heard back from them on that. I'm satisfied with the $5.00 consolation and my belated notion just to rate the restaurant pre-pickup rather than waste my time bickering and declining pickups.
Kinda sounds to me like you don't like being told what to do.

If a restaurant repeatedly has drivers picking up the food, leaving with it, then canceling the delivery there by stealing it. What action, that would be quick and easy, would you recommend for them to do to help prevent this scenario from repeating?

I'm in SF Cali. I show my phone, point at the name, and say the name out loud and that I am with Uber. Makes pick up very easy and seamless. Especially if the name is too hard for me to pronounce or even in chinese like I have had before. I can't read chinese.

If they ask me to swip, pick up confirmed, I politely respond "of course" and comply.

like you said, they probably could care less about receiving a thumbs down. So why be so petty as to give one?

just do like me and start a black list of restaurants you've had very poor and repeated interactions with and as soon as you see a ping from them just decline to accept. (although I'm in SF and another ping always comes immediately after just about any time of the day)
 

·
Premium Member
Joined
·
825 Posts
The Uber App Rating on a restaurant does absolutely nothing. There’s certain functionalities Uber implemented into the app, and I think they do that just to make the driver feel like they have ‘some type of responsibility’, but it has no direct effect on the restaurant whatsoever. It’s kind of like pushing the ‘Not ready‘ button, Which absolutely has no affect on the restaurant either. If you want really leave ‘negative‘ feedback, then leave a Google review, it probably has more impact than any button on your Uber app. Calling Uber to complain about the restaurants behavior does nothing either. They don’t have time or the resources to investigate your personal indifferences with a restaurant.

If you feel you have been mistreated, then you’re not obligated to work directly with them and move on to another establishment. I know it’s all a bit obvious what’s been said, but I suspect the OP is either a new Uber driver or is just easily triggered.
 

·
Premium Member
Joined
·
1,361 Posts
As long as the food is about to be handed to me and Im not downtown and have to walk a few blocks back to my car, then I have no problem starting the delivery in store with only one exception.

The Uber App Rating on a restaurant does absolutely nothing. There's certain functionalities Uber implemented into the app, and I think they do that just to make the driver feel like they have 'some type of responsibility', but it has no direct effect on the restaurant whatsoever. It's kind of like pushing the 'Not ready' button, Which absolutely has no affect on the restaurant either. If you want really leave 'negative' feedback, then leave a Google review, it probably has more impact than any button on your Uber app. Calling Uber to complain about the restaurants behavior does nothing either. They don't have time or the resources to investigate your personal indifferences with a restaurant.
Correct, there isnt a single thing a restaurant can do to make these platforms boot them off.

As a former customer, I noticed the restaurant ratings never change, regardless of how terrible a location can be. It doesnt matter what drivers or customers say, Uber (sub in any of 'em) wants those service fees. The worst locations with 2.5 stars on google are 5 star restaurants on these platforms.
 

·
Premium Member
Joined
·
1,114 Posts
What is their purpose in making these requests/ demands? Do they think that procedure absolves them if the customer says the driver never delivered to them?
They are not getting paid if somebody took the food and didn't confirm pickup in the app.
There's a lot of hoodrats who do it, take the food and cancel the order, after that the next driver came in for the same order and they have to do it one more time or they wouldn't get paid for it.
They don't care about customers, once you accept pickup it's on Uber/DD.
 

·
Premium Member
Joined
·
825 Posts
What part of "well-known member" don't you understand?,
I mentioned you might be (A) 'easily triggered' and/or (B) a new driver, which option (A) is accurate, given your response here and how you handled your situation with the restaurant above. So there's that with your passive aggressive response.

Additionally, I stated I suspect you might be a new driver, I never said you were. So I should just assume by your understanding because you're a 'well-known member' that you post on here, is supposed to by-pass that you're not a 'new driver'. I don't know that you're not a new driver, how often you deliver, Ect. I think another member nailed it above, 'you read too deep into things' Where you cause conflict where there doesn't need to be.
 
1 - 20 of 52 Posts
Top