[Shangsta]

Sounds like this only applies to dot com with prime being attended deliveries but this is great.

Notice the language doesnt necessarily absolve us of customer expectation emails? If it does great but if not, sounds like a waste of the drivers time.

 

[iyengar]

I'm all up for it here in prime now. Lately some customers are trying to get credit. Told you to leave it front door

 

[UberPasco]

It is for Prime also. I have made this a habit after someone said that they didn't receive their package. Now I don't have to clog my phone memory up.

 

[DriverX]

96% of my drops are unattended, this would be a huge a$$ ache.

 

[jester121]

96% of my drops are unattended, this would be a huge a$$ ache.

Yeah I gotta admit having some mixed feelings about this. I haven't seen the it in the app yet, but I guess if it's as simple as tapping a photo right after tapping the "Front Door" option on the screen, it'll be worth it if it saves some Customer Expectation Nasty-Grams.

But anyone who honestly believes Amazon is going to take the driver's side over the customers is way wrong. About all they'll do is notate the account as Signature Required if they're always claiming missing packages in order to get free stuff.

 

[nighthawk398]

If I had to do this on my 70 +packages it would add too much time

 

[konoplya]

is this with the new version? what version of the app is that? i sure as shit have no time taking photos

 

[Just KW]

Anyone else catch that they used Richard Sherman's home address... Not too sure he'd appreciate that. *Go Hawks*!

 

[jaywaynedubya]

This is a Amazon problem not flex deliver partner problem. I'll continue as usual.

 

[Nvts]

I just started having to do this in Austin.

What is the objective of this? Is it to prove we delivered the box to the right house, or to show that the box is in a safe location, hidden from the street? These would be two totally different photos.

Most of the time, the box is behind a pillar, so I take a photo of the pillar from the front. This shows that the box is not visible from the street, and that I am at the correct house, but it does not show the box, so it does not prove that I delivered anything.

 

[Solo1]

Taking a pic means absolutely nothing ... Customers can still say they didn't receive the Pac after we delivered it ... Thieves are gonna be thieves .

 

[konoplya]

from what i hear they took away the taking a pic feature.. at least thats what other drivers are telling me.

 

[NBR]

from what i hear they took away the taking a pic feature.. at least thats what other drivers are telling me.

Thanks for the good news. So, I'll go back to deliver then.

 

[Movaldriver]

Tonight for the first time I had to do pictures but only on about half doesn't make sense to require it only part if the time

 

[michaelb]

Started having to take pictures over here. Do you guys that have been taking pictures still have to do it?

 

[Amsoil Uber Connect]

Got the email tonight. In the IE. Half the time, when the package is in the front seat I just scan it and leave the phone in the car. Fumbling around with the phone even more is problematic. I understand that maybe 1 in 5 pac's , take a pic.

However could it be weeding out certain drivers ? Or perhaps that location is a problem. Could it be to protect a drivers innocence. Nah, couldn't be that.

 

[jester121]

Maybe it's weeding out problem customers? like ones that have a history of claiming "no delivery" more than the statistical norm?

I gotta say, I'd prefer all or nothing as opposed to this wait-and-see approach. It'll involve a lot of backtracking I think....

 

[nighthawk398]

All mine have been this holiday weekend if I said front door

 

[miauber1x831]

I got an e-mail last night that this will start happening for my warehouse today. What a royal pain in the ass!! I often scan the package in my car and leave the phone on the charger since the app uses so much battery. Guess that's out the window!

I also hide the packages behind pillars and such when possible which would make it impossible to get a shot of the front door and package together. I have to take a pic with the package at the door and THEN move it to be hidden now? Ughhhh why are they always trying to make things more difficult for us? So glad I can only do this on Saturdays and Sundays now.

 

[CarmenFlexDriver]

I got an e-mail last night that this will start happening for my warehouse today. What a royal pain in the ass!! I often scan the package in my car and leave the phone on the charger since the app uses so much battery. Guess that's out the window!

I also hide the packages behind pillars and such when possible which would make it impossible to get a shot of the front door and package together. I have to take a pic with the package at the door and THEN move it to be hidden now? Ughhhh why are they always trying to make things more difficult for us? So glad I can only do this on Saturdays and Sundays now.

Funny.....I have a reserved block to work tomorrow and haven't gotten the email about it yet. OH JOY! Would have been a wonderful surprise to just have it sprung on me!

Really ridiculous since a simple fix for problematic address's/customers is to flag them in the system. Any delivery to such address require a picture. Otherwise.....99% of deliveries don't need it.

The most ridiculous part is they want us to put in a safe location out of view of street!!?? When we take the pic it will be in view of the street?? So the pic will show you put the package in an "unsafe location".

I'll be looking for a work around real quick for it or just taking "whatever" pics! Snap and move......