I am confused. I use a cigarette lighter to charge my phone - not a usb port. I don't use the uber music. Still, I do not get a ping and cannot get sound on turn by turn navigation. Have tried resetting the phone and uninstalled and reinstalled the driver app. Very frustrating. Anything else to do?Yes, don't plug your phone into your car's USB.
Buy a cigarette lighter socket charger to charge your phone and connect audio via Bluetooth or aux cable.