Joined
·
21 Posts
I took off a year from driving with Uber as my old car (Honda Pilot) just wasn't fuel efficient enough and I didn't receive nearly as many XL rides as I would have hoped. Flash forward a year later and I have an ultra-efficient Honda Clarity PHEV and I'd like to make a little side money again. The only problem is registering the car with Uber. Has anyone successfully registered this car?
At first I was told my documents didn't match the car registration (it's listed as just "Clarity" on the Registration and the insurance) and even Uber's own site only has one option for this car, "Clarity". That being said, after adding it and updating my VIN it shows as "Clarity Plug-In Hybrid" and I am again told by the automated system that my application has been rejected due to a model mismatch. I sent in photos of my car as instructed, super clear copies of all my paperwork and again it was turned down.
After nearly two hours of waiting with support (2 phone calls) I am told that the car DOES meet Uber standards and that it's just a glitch on the website. They tell me to wait 2-3 days and it will resolve. Today though I received another Email from support saying the car isn't supported and they send me a copy/pasted page with the "requirements" (all of which the Clarity meets). When I write back in the text area, I receive about 5 messages from 5 different representatives from the Manila, Philippines office and they all say the same thing with the same copy/pasted message.
![Wheel Tire Vehicle Car Automotive tire]()
It's driving me crazy. As a test, I attempted to add my car to the Lyft program and it accepted it within 2 minutes total. I just don't get it. Has anyone else had an issue with this specific car, or any other car? The Clarity is a roomy 5-seater mid-sized Sedan.
At first I was told my documents didn't match the car registration (it's listed as just "Clarity" on the Registration and the insurance) and even Uber's own site only has one option for this car, "Clarity". That being said, after adding it and updating my VIN it shows as "Clarity Plug-In Hybrid" and I am again told by the automated system that my application has been rejected due to a model mismatch. I sent in photos of my car as instructed, super clear copies of all my paperwork and again it was turned down.
After nearly two hours of waiting with support (2 phone calls) I am told that the car DOES meet Uber standards and that it's just a glitch on the website. They tell me to wait 2-3 days and it will resolve. Today though I received another Email from support saying the car isn't supported and they send me a copy/pasted page with the "requirements" (all of which the Clarity meets). When I write back in the text area, I receive about 5 messages from 5 different representatives from the Manila, Philippines office and they all say the same thing with the same copy/pasted message.
It's driving me crazy. As a test, I attempted to add my car to the Lyft program and it accepted it within 2 minutes total. I just don't get it. Has anyone else had an issue with this specific car, or any other car? The Clarity is a roomy 5-seater mid-sized Sedan.
