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Discussion Starter · #1 · (Edited)
For those of you who sent preemptive text messages to riders to confirm their pin drop is at the correct location, have you found your ratings to change? If not, or if your ratings have increased, what is your text message? In trying to fine tune my text message, I'm wondering if it's too long and/or annoying. See below for my text message.

I've found that I frequently stop my car illegally (as per the link at the bottom) so the passengers have the shortest distance to traverse to get in my car. But sooner or later, I will get fined or ticketed. Have you been able to avoid illegal stopping without hurting your ratings? If so, how? I'm thinking about sending the below text message; if passengers still have an obnoxious pin drop, I'll disregard that pin drop and park as close as possible legally and call the passenger that I cannot park illegally so they will have to find me. However, I can imagine my ratings suffering as a result.

Hi, this is Joseph_P_Brenner, your Uber driver, and am on my way. In the meantime, please confirm the pin has been dropped where I can legally and safely pick you up. If it is not, please correct the pickup location by texting/calling. Law enforcement has been strict about not stopping at red curbs and the middle of streets. I will be arriving in a [color, make, and/or model of car] with tinted windows. Click the link for a photo of my car. Thank you! [URL of a photo of my car]
I don't have a large enough sample size yet to determine whether this text message has a positive/negative/neutral impact on my rating. But passengers do often text back with a confirmation, correction, or specification of landmarks. I'm also still getting 5-star ratings with my small sample size thus far. I've also gotten some comments about how I seemed to like a "pro" at this Uber thing, which I take as a compliment as I always try to streamline my work to maximize productivity/efficiency to make life easier.

If there's value to at least some of my practice, let's make them popular so riders have a new expectation to meet--legal and safe pin drops--that benefits everyone.

Link explaining what constitutes illegal stopping: http://www.driveubersd.com/perfect-the-pickup/
 

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Discussion Starter · #6 ·
LOL. Joseph_P_Brenner is not my real name. Wow.

I have sent this text (sans a few words) to over 50 riders and I have not gotten any cancels from it. In fact, I have gotten many texts and calls helping me find them.

If they don't think of me as a human being, I want to know so I can cancel on them. There are plenty of riders that view me as a human being based on my experience.
 
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