You need to tell us which app you have if you want help. That way the people with the same app can help you.The new update as of Wednesday night changed everything. You have to begin by sliding the button at the bottom of the app. If the rider doesn't have an address inputted it stays grey and won't let you slide it. I can't figure out how to put in an address for them, like the way it use to be. And once they are in my car and I tell them they need to put an address in, it still stays grey and I end up just charging them a cancellation fee after the ride.
It says something on mine like "confirm arrival" after it auto alerts the rider I have arrived. After I hit it, the button stays grey. Even after the pax is in my car and puts in a location.On a droid, you still have to press the arrived button, but the word Arrived is not a word they use, something like "notify pax you have..., its above the start trip. Both of which are greyed out. Once pressed the start trip slider turns green.
A yellow Hi Lited back ground would be easier to see.
Thanks! So just back out but not sign out right?To the OP, exact same is happening to me. I found a workaround, once you arrive if the start trip is still gray, back out of app and go back in, instantly turns to green. This is happening regardless if destination has been entered, originally though that was the prob but it happens sometimes even with destination entered. It does happen always, it is intermittent but has continued since this week's update. Obviously some kind of bug with certain android setups. Hopefully this will help you until the "tech" company we don't work for fixes this horrible update.
I didn't think about the insurance part. I cancelled them under other than emailed uber. Hopefully I can take them to the airport rather than Baltimore!Finally you indirectly tell us android. We all know it's the partner app........
So there should be the pax name at bottom, above do you have any arrive button? Strange because it shouldn't matter whether they enter address or not
And I didn't know you were cancelling but still doin the trip. That's I'll advised, for insurance reasons. Also, what if they want to go to Baltimore? You gonna do that for a $5 cancellation fee?
This happens to me about once a day after update. Keep a notebook to track your start and end addresses. For me, going to the home screen and back does not resolve the issue, I have to reboot my phone.I have done four rides with only $5 cancellation fee. The app will not allow me to start a ride unless the passenger puts in the destination first. It just stays grey and doesn't even show they are in my car. Anyone figure out a way around this?