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I suggest to check for long trips. Previously, i encountered one long trip with surge 1.5 and yet fare cheaper than one earlier shorter trip. The fare shown only $17 plus. I brought the issue up to the support hotline and after 2 weeks I was compensated $38 plus. Luckily the difference is great and figures to calculate if not i will not have found out.
 

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I do check on long trips esp when I find the fare is not justifiable.

20% is the commission to Uber, easy money for them.

Pls don't rely too much on incentives, it creates stress for driver to meet target.
 
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