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Got an order yesterday and needed to get a pin number from customer to complete delivery. Is this new?
 

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Got an order yesterday and needed to get a pin number from customer to complete delivery. Is this new?
It's not new but it is rarely used. Could either be a customer with a history of claiming they didn't receive their food or it could be a requirement of a restaurant who thinks they are saving the planet from unscrupulous drivers. In 2019 Applebees did this for a short time. Same thing on DD when a signature is required.
 

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Discussion Starter · #3 ·
It's not new but it is rarely used. Could either be a customer with a history of claiming they didn't receive their food or it could be a requirement of a restaurant who thinks they are saving the planet from unscrupulous drivers. In 2019 Applebees did this for a short time. Same thing on DD when a signature is required.
It was a Applebees order. Customer seemed like a winner so they must have been the reason a pin was required.
 

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I usually get 2 or 3 a week, nothing different stands out about each client required to give a PIN. The first one I had, I didn't realize a PIN was required and I had to go back, climb 3 flights of stairs and wait a few minutes for client to return to the door. He seemed puzzled about why the PIN was required.
 

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It's annoying, but rare. Also, not new.

I had a few when I was still driving pax, as well.
 

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I had one a few months. I wasn't expecting it and so gave the customer the food and started to leave. Had to call her to get the code.
 

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I usually get 2 or 3 a week, nothing different stands out about each client required to give a PIN. The first one I had, I didn't realize a PIN was required and I had to go back, climb 3 flights of stairs and wait a few minutes for client to return to the door. He seemed puzzled about why the PIN was required.
. You can bypass the PIN
 
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