[Dowblab]

Hello everybody,

I'm a local driver here in the Los Angeles County. I recently reviewed one of my Pool trips and noticed something odd. The individual passengers were undercharged based on the distance and time of the trip.

UberPOOL rates in the area are:

$0.85/ miles
$0.11/ minute

The ride went like this:

Pax #1
Picked up at - 6:50PM with 10,152 miles on the odometer (1.5x Boost)

8 minutes later I receive the request for Pax #2

Pax #2
Picked up at - 7:07PM with 10,158 miles on the odometer (1.5x Boost)

Request for Pax #3 came right after pickup of Pax #2

Pax #3
Picked up at 7:12PM with 10,159 miles on the odometer (1.1x Boost)

I received no other requests after picking up Pax #3 and continued to the first destination (Pax #3s)

Drop Offs:

Pax #3
Dropped off at 7:35PM with 10,169 miles on the odometer

Pax #1
Dropped off at 7:40PM with 10,170 miles on the odometer

Pax #2
Dropped off at 7:54PM with 10,175 miles on the odometer

Now the total time and distance traveled is correct on my partner dashboard. The individual passengers within the ride don't display the correct time or distance.

Why is this?

For instance, Pax #1 was in the car from 6:50PM to 7:40PM (50 minutes) with a total of 17 miles traveled.

Pax #2 was in the car from 7:07PM to 7:54PM (47 minutes) with a total of 17 miles traveled.

Pax #3 was in the car from 7:12PM to 7:35PM (23 minutes) with a total of 10 miles traveled.

How Uber has calculated it:

Pax #1
26:17 duration
10.00 mile distance

Pax #2
25:41 duration
9.32 mile distance

Pax #3
7:49 duration
3.24 mile distance
(I successfully had this fare adjusted as it was blatantly incorrect).

Am I miscalculating something? Although the entire Pool trip has been logged by Uber correctly in terms of distance and time, I feel the individual passengers were not logged correctly.

Pax #3 had a blatant miscalculation and so they adjusted it accordingly without much effort.

Pax #1 and Pax #2 aren't as willing. Uber is adamant about adjusting these fares as they seem to feel they're correct.

I log EVERY trip by time and miles and I know I didn't log anything incorrectly.

I feel as if the distance for Pax#1 and Pax #2 haven't been accounted for correctly.

I hope I can get some help from some of you as Uber support seems to only be capable of CUT & PASTE.

 

[Adieu]

Mis-whatnow???

Duuuude.... you're getting hosed without lube, and you're SERIOUSLY trying to ask them if they've possibly made a mistake?


Rajeevs prolly laughed so hard they fell out their cubicles

 

[uberist]

Yup, your getting hosed, your picking up cesspool rides, ubers calculating them as straightlines thats why your getting ripped off.

Not only do they payless permile and.minute but they are not paying you for overlapping/multi pax miles, imagine if airlines or even buses ran this way.

 

[LostOne]

Hahaha that's what you get for accepting pool.

Bend over insert here accept pool uber thanks you.

 

[Sluber]

Hello everybody,

I'm a local driver here in the Los Angeles County. I recently reviewed one of my Pool trips and noticed something odd. The individual passengers were undercharged based on the distance and time of the trip.

UberPOOL rates in the area are:

$0.85/ miles
$0.11/ minute

The ride went like this:

Pax #1
Picked up at - 6:50PM with 10,152 miles on the odometer (1.5x Boost)

8 minutes later I receive the request for Pax #2

Pax #2
Picked up at - 7:07PM with 10,158 miles on the odometer (1.5x Boost)

Request for Pax #3 came right after pickup of Pax #2

Pax #3
Picked up at 7:12PM with 10,159 miles on the odometer (1.1x Boost)

I received no other requests after picking up Pax #3 and continued to the first destination (Pax #3s)

Drop Offs:

Pax #3
Dropped off at 7:35PM with 10,169 miles on the odometer

Pax #1
Dropped off at 7:40PM with 10,170 miles on the odometer

Pax #2
Dropped off at 7:54PM with 10,175 miles on the odometer

Now the total time and distance traveled is correct on my partner dashboard. The individual passengers within the ride don't display the correct time or distance.

Why is this?

For instance, Pax #1 was in the car from 6:50PM to 7:40PM (50 minutes) with a total of 17 miles traveled.

Pax #2 was in the car from 7:07PM to 7:54PM (47 minutes) with a total of 17 miles traveled.

Pax #3 was in the car from 7:12PM to 7:35PM (23 minutes) with a total of 10 miles traveled.

How Uber has calculated it:

Pax #1
26:17 duration
10.00 mile distance

Pax #2
25:41 duration
9.32 mile distance

Pax #3
7:49 duration
3.24 mile distance
(I successfully had this fare adjusted as it was blatantly incorrect).

Am I miscalculating something? Although the entire Pool trip has been logged by Uber correctly in terms of distance and time, I feel the individual passengers were not logged correctly.

Pax #3 had a blatant miscalculation and so they adjusted it accordingly without much effort.

Pax #1 and Pax #2 aren't as willing. Uber is adamant about adjusting these fares as they seem to feel they're correct.

I log EVERY trip by time and miles and I know I didn't log anything incorrectly.

I feel as if the distance for Pax#1 and Pax #2 haven't been accounted for correctly.

I hope I can get some help from some of you as Uber support seems to only be capable of CUT & PASTE.

Was this your first night?.....3 pax 3 stops.....1 fare...all 3 wrapped into 1 pool .85c fare...uber takes all your extra miliage and stops....you just now noticing this?

 

[Dowblab]

The more I look at the way they calculate pool the less it makes me want to drive. After several messages back and forth, they aren't budging which leads me to believe that this is it.

I'm going to have them block me from receiving pool requests. This is nonsense.

 

[Tedgey]

The more I look at the way they calculate pool the less it makes me want to drive. After several messages back and forth, they aren't budging which leads me to believe that this is it.

I'm going to have them block me from receiving pool requests. This is nonsense.

Good idea! Just email them your request to be deactivated from UberPool

 

[Sluber]

Good idea! Just email them your request to be deactivated from UberPool

haha

Good advice

 

[Sluber]

This has got to be a joke from the OP....

 

[Dowblab]

This has got to be a joke from the OP....

I'm still learning my way.

After looking though other threads, I see driver sentiment is against pool.

Well, good bye pool, you socialistic nightmare.

 

[elelegido]

Hello everybody,

I'm a local driver here in the Los Angeles County. I recently reviewed one of my Pool trips and noticed something odd. The individual passengers were undercharged based on the distance and time of the trip.

UberPOOL rates in the area are:

$0.85/ miles
$0.11/ minute

The ride went like this:

Pax #1
Picked up at - 6:50PM with 10,152 miles on the odometer (1.5x Boost)

8 minutes later I receive the request for Pax #2

Pax #2
Picked up at - 7:07PM with 10,158 miles on the odometer (1.5x Boost)

Request for Pax #3 came right after pickup of Pax #2

Pax #3
Picked up at 7:12PM with 10,159 miles on the odometer (1.1x Boost)

I received no other requests after picking up Pax #3 and continued to the first destination (Pax #3s)

Drop Offs:

Pax #3
Dropped off at 7:35PM with 10,169 miles on the odometer

Pax #1
Dropped off at 7:40PM with 10,170 miles on the odometer

Pax #2
Dropped off at 7:54PM with 10,175 miles on the odometer

Now the total time and distance traveled is correct on my partner dashboard. The individual passengers within the ride don't display the correct time or distance.

Why is this?

For instance, Pax #1 was in the car from 6:50PM to 7:40PM (50 minutes) with a total of 17 miles traveled.

Pax #2 was in the car from 7:07PM to 7:54PM (47 minutes) with a total of 17 miles traveled.

Pax #3 was in the car from 7:12PM to 7:35PM (23 minutes) with a total of 10 miles traveled.

How Uber has calculated it:

Pax #1
26:17 duration
10.00 mile distance

Pax #2
25:41 duration
9.32 mile distance

Pax #3
7:49 duration
3.24 mile distance
(I successfully had this fare adjusted as it was blatantly incorrect).

Am I miscalculating something? Although the entire Pool trip has been logged by Uber correctly in terms of distance and time, I feel the individual passengers were not logged correctly.

Pax #3 had a blatant miscalculation and so they adjusted it accordingly without much effort.

Pax #1 and Pax #2 aren't as willing. Uber is adamant about adjusting these fares as they seem to feel they're correct.

I log EVERY trip by time and miles and I know I didn't log anything incorrectly.

I feel as if the distance for Pax#1 and Pax #2 haven't been accounted for correctly.

I hope I can get some help from some of you as Uber support seems to only be capable of CUT & PASTE.

Uber drones don't understand Pool calculations. It is quite easy to take advantage of this and fool them into increasing the payout. Anyway, I digress - what is the base fare for Pool in LA?

 

[Dowblab]

Uber drones don't understand Pool calculations. It is quite easy to take advantage of this and fool them into increasing the payout. Anyway, I digress - what is the base fare for Pool in LA?

$0.85/ miles
$0.11/ minute

 

[LostOne]

Good idea! Just email them your request to be deactivated from UberPool

Hahaha

 

[Sluber]

I'm still learning my way.

After looking though other threads, I see driver sentiment is against pool.

Well, good bye pool, you socialistic nightmare.

let us know how that works out for ya.....

 

[Coaststarlight]

Never accept pool, ever.

 

[arto71]

Hello everybody,

I'm a local driver here in the Los Angeles County. I recently reviewed one of my Pool trips and noticed something odd. The individual passengers were undercharged based on the distance and time of the trip.

UberPOOL rates in the area are:

$0.85/ miles
$0.11/ minute

The ride went like this:

Pax #1
Picked up at - 6:50PM with 10,152 miles on the odometer (1.5x Boost)

8 minutes later I receive the request for Pax #2

Pax #2
Picked up at - 7:07PM with 10,158 miles on the odometer (1.5x Boost)

Request for Pax #3 came right after pickup of Pax #2

Pax #3
Picked up at 7:12PM with 10,159 miles on the odometer (1.1x Boost)

I received no other requests after picking up Pax #3 and continued to the first destination (Pax #3s)

Drop Offs:

Pax #3
Dropped off at 7:35PM with 10,169 miles on the odometer

Pax #1
Dropped off at 7:40PM with 10,170 miles on the odometer

Pax #2
Dropped off at 7:54PM with 10,175 miles on the odometer

Now the total time and distance traveled is correct on my partner dashboard. The individual passengers within the ride don't display the correct time or distance.

Why is this?

For instance, Pax #1 was in the car from 6:50PM to 7:40PM (50 minutes) with a total of 17 miles traveled.

Pax #2 was in the car from 7:07PM to 7:54PM (47 minutes) with a total of 17 miles traveled.

Pax #3 was in the car from 7:12PM to 7:35PM (23 minutes) with a total of 10 miles traveled.

How Uber has calculated it:

Pax #1
26:17 duration
10.00 mile distance

Pax #2
25:41 duration
9.32 mile distance

Pax #3
7:49 duration
3.24 mile distance
(I successfully had this fare adjusted as it was blatantly incorrect).

Am I miscalculating something? Although the entire Pool trip has been logged by Uber correctly in terms of distance and time, I feel the individual passengers were not logged correctly.

Pax #3 had a blatant miscalculation and so they adjusted it accordingly without much effort.

Pax #1 and Pax #2 aren't as willing. Uber is adamant about adjusting these fares as they seem to feel they're correct.

I log EVERY trip by time and miles and I know I didn't log anything incorrectly.

I feel as if the distance for Pax#1 and Pax #2 haven't been accounted for correctly.

I hope I can get some help from some of you as Uber support seems to only be capable of CUT & PASTE.

1)you can pick up as many matched pool pings as you want,as long as all are on same surge/boost multiplayer ,if 2nd or 3rd ping is on higher boost/surge ,better for you ,in this case ,your 3rd rider was on lower boost ,which brought your average pay down ,like X1.25 boost.
Had your rider traveled the longest distance your total pay would have been much lees.
2) uber doesn't calculate rider's trip based on $0.85/mile and $0.11/min on pool pings,but rather they just give them discount based on day of the week ,time of the day and direction they're headed.
Same ride going same place is not the same amount if you go in the morning hours(7:00- 10:00am) compared to(10;00am - 3:00pm).

 

[elelegido]

$0.85/ miles
$0.11/ minute

That's not the base fare. Anyway, that's not relevant to what you asked.

Assuming your timings and distances are correct, and bearing in mind that you only measured to the nearest mile and minute, the distance and timings for each pax should be calculated by Uber as:

Pax 1.
Distance: 10.3 miles
Time: 29 min 40 sec

Pax 2.
Distance: 9.3 miles
Time: 26 min 40 sec

Pax 3.
Distance: 3.3 miles
Time: 7 min 40 sec

Looks like Uber calculated all correctly, except for the time for pax 1, but this difference between my and their calculation could easily be and most likely is due to rounding differences. They should not have paid you more for pax 3; that was correct. But, as above, they don't know how it's calculated so it's easy to extract a little extra from them.

Gross fare should be around $38.41, not including base fare because I don't know what it is or if there is one in LA.

 

[Dowblab]

That's not the base fare. Anyway, that's not relevant to what you asked.

Assuming your timings and distances are correct, and bearing in mind that you only measured to the nearest mile and minute, the distance and timings for each pax should be calculated by Uber as:

Pax 1.
Distance: 10.3 miles
Time: 29 min 40 sec

Pax 2.
Distance: 9.3 miles
Time: 26 min 40 sec

Pax 3.
Distance: 3.3 miles
Time: 7 min 40 sec

Looks like Uber calculated all correctly, except for the time for pax 1, but this difference between my and their calculation could easily be and most likely is due to rounding differences. They should not have paid you more for pax 3; that was correct. But, as above, they don't know how it's calculated so it's easy to extract a little extra from them.

Thanks for taking a look.

Pool is really a crapshoot for us.

 

[elelegido]

Thanks for taking a look.

Pool is really a crapshoot for us.

No problem. Here are the workings:

 

[Dowblab]

No problem. Here are the workings:

View attachment 84593

I lost sight of the pool model when looking at the total trip at the end.

One of the people who replied mentioned it overlaps the miles within the trip.

Your graph makes it clear that this is what they're doing.

Thank you!