[Ms. Mercenary]

So I know most of you don’t TikTok, so bringing you the news.

DoorDash is not refunding people as they used to do. Lots of upset “regular customers”. Wink-wink, nudge-nudge.

Of course none of them ever abused the “order not recieved” hack. But - cough - “every time I reported before, I got my full refund, and now they just gave me $5 and asked if I’d liketo end my subscription”.

I can’t help myself. I’m gloating here.

While true that I never experienced this first-hand, it’s not because of customers, it’s because of you guys’ advice and being extremely selective what I take.

But I enjoy their whining. Music to my ears.

I did refrain from replying, as I dislike fake indignation. OF COURSE they all “tip high”, “tip in cash”, and “my last three orders were all wrong”.

Sounds legit.

 

[Disgusted Driver]

I'm with you. I hope they all found out about the new policy after making a big order that they thought they wouldn't have to pay for!
There was an old Gary Larsen comic, 2 dogs at a computer, with the caption "On the internet nobody knows you are a dog".
We need to replace it with "On the internet, everyone is a big tipper!"

 

[ThanksUber]

If I didn't need customers to keep ordering and DoorDash to pay me. They can all burn in hell. I'm tired of DoorDash connecting me to my customer to deal with a problem that is not my problem. I'm sorry you didn't get a fork with your McDoubleRatBurger meal and the black spots on your fries are not pepper. It's because they didn't clean that McDonalds.... EVER!!!

Anyway rant over. I feel if a customer has a problem with what is in the order they need to contact the people that prepared the order or contact DoorDash. The driver doesn't need to deal with those complaints. If I drove over your kids playing in the roads then call me.

Our job is to pickup what they give us to deliver and deliver it. I don't care what is or isn't in the sealed bag. They may put dirty underwear in the bag. I don't care.

I'm sorry about the venting I just had to deal with a customer that told me that DoorDash didn't refund them. Like WTF can I do about it?

 

[colamacy]

What if there really is something wrong with the order? Sucks to be that guy.

 

[rideshareapphero]

What if there really is something wrong with the order? Sucks to be that guy.

There are always things that go wrong with orders but I think this is about customers abusing the I didn't receive my order scam so that they can get a full refund.

 

[ThrowInTheTowel]

What if there really is something wrong with the order? Sucks to be that guy.

It is most likely going to be based off their order history or the average reported theft in that neighborhood. If 1 out of 4 orders don't get delivered, the decision will be made that you are not a profitable customer to door dash. Either you have bad luck or are a con artist. (Neither one is good for door dash) Rather than constantly lose money on credits they will be more then happy to close your account. If customer chooses to leave account active either they like being a victim or they are full of it.

 

[Ms. Mercenary]

What if there really is something wrong with the order? Sucks to be that guy.

DD kisses their butts so much, it’s pretty much guaranteed that even if there is something wrong with this particular order, the customer’s profile show an excessive number of refunds prior. So it’s deserved. He/she earned it. “Wolf!”

 

[Ms. Mercenary]

I’m seeing a LOT of small orders (like McD’s and Taco Bell) that require customer verification where it ordinarily is not necessary. Autodecline - those are the “reporters”.

Out of curiosity, did a search on TikTok for “dordash refund”. I was shocked how many of them are boasting about getting full refunds after reporting a missing straw. As it is the pay is super low; with losses like this on refunds, WE get screwed in the end. I’m glad they finally realized this; but even more so I’m glad they “offer” deactivating the subscriptions. Please DO!

And finally, I urge everyone to do the same search and come to an inevitable conclusion I care not to post, because it will get lots of panties in a bunch. You’ll see.

P.S. Neither the companies nor we as drivers will lose anything if these scammers are off the platform. We’ll just have to decline less and I wouldn’t be in single-digit ARs.

 

[Ed Elivery]

I cannot believe you would still "care about AR." Come on...

 

[Ms. Mercenary]

I cannot believe you would still "care about AR." Come on...

I don’t. But who knows what they’ll think of next? No one. They’re nuts.

 

[Uberdriver2710]

 

[FL_Steve]

And finally, I urge everyone to do the same search and come to an inevitable conclusion I care not to post, because it will get lots of panties in a bunch. You’ll see.

TikTok. Nuff said. I am so glad DD deactivated me. They are a trash company with a trash app developed by garbage H1-B programmers, and have lowlife, scammer customers to match.

 

[DiceyDan]

I record everything, and last week woke up to a "customer reported not receiving order". It was a hand it to me request. DD would not remove it with my confirmed gps and video confirming the correct customer took it.
Using that I didn't do proper protocol for an order that couldn't be handed (waiting for 8 mins, calling,etc). Does anyone know what other action to do to get it removed? Why would I do any of that if it was handed to them.

 

[colamacy]

I record everything, and last week woke up to a "customer reported not receiving order". It was a hand it to me request. DD would not remove it with my confirmed gps and video confirming the correct customer took it.
Using that I didn't do proper protocol for an order that couldn't be handed (waiting for 8 mins, calling,etc). Does anyone know what other action to do to get it removed? Why would I do any of that if it was handed to them.

Turn the tables on DD and go on the offensive. You did your job and any accusation of your reputation and your livelihood must be supported by credible evidence. If they balk, tell those bastards this problem arose due to their lack of due diligence. Had they implemented something like UberEats PIN, this wouldn't be an issue.

 

[ThrowInTheTowel]

I’m seeing a LOT of small orders (like McD’s and Taco Bell) that require customer verification where it ordinarily is not necessary. Autodecline - those are the “reporters”.

Out of curiosity, did a search on TikTok for “dordash refund”. I was shocked how many of them are boasting about getting full refunds after reporting a missing straw. As it is the pay is super low; with losses like this on refunds, WE get screwed in the end. I’m glad they finally realized this; but even more so I’m glad they “offer” deactivating the subscriptions. Please DO!

And finally, I urge everyone to do the same search and come to an inevitable conclusion I care not to post, because it will get lots of panties in a bunch. You’ll see.

P.S. Neither the companies nor we as drivers will lose anything if these scammers are off the platform. We’ll just have to decline less and I wouldn’t be in single-digit ARs.

Very well said and you can best believe any customer willing to game the system to save a few bucks ain't gonna tip. The platform is better off without them as you said.

 

[Ms. Mercenary]

Very well said and you can best believe any customer willing to game the system to save a few bucks ain't gonna tip. The platform is better off without them as you said.

The other side is that low tippers are ALWAYS problematic. Did an UE a couple of days ago, and the minute I accepted the customer began messaging. It looked very much like a hidden. It was not. It was a higher base and $5.74 tip ($11.04 total) for a pricey Asian Fusion going to an affluent area 10 miles away. Sure, I’m to blame. But it seemed like a safe bet. Crappy parking, a long climb on shaky stairs (I have leg issues), and a long drive as I had to go through Main Street in Point Pleasant - always a “joy” to drive a hugely popular pedestrian area.

You win some, you lose some. I wouldn’t have met half my Regulars if I didn’t take these chances.

 

[FL_Steve]

The other side is that low tippers are ALWAYS problematic.

That's always the case. I took a $5 add-on for Taco Bell last night. That's usually a decline for being <$7 and a decline for Taco Bell. But it was my last for the night and <1mile of extra distance so I said WTF. Soon after I accept, I get a message from the customer about me being her second driver and not to forget her drinks and blah blah and...CANCEL! Good luck with your 3rd driver!

 

[Ms. Mercenary]

That's always the case. I took a $5 add-on for Taco Bell last night. That's usually a decline for being <$7 and a decline for Taco Bell. But it was my last for the night and <1mile of extra distance so I said WTF. Soon after I accept, I get a message from the customer about me being her second driver and not to forget her drinks and blah blah and...CANCEL! Good luck with your 3rd driver!

I’m sure it differs from area to area but I’ve found that in mine, all orders suck after about 8:30 pm. All $3-4 at best, sometimes for ridiculous distances. So I’ve decided I shut down at 8:30 from now on.

Was watching TikToks and got roped in today though. And thank goodness - Richie Rich popped up at 9:05!!! Very odd, the latest I’ve seen him is around 7, but usually he’s 5ish, sometimes 3ish.

I took it, even though it’s a hike and in the wrong direction. But he ALWAYS makes it worth my while. And I was pissed at UE, so was happy to get at least one worthwhile ping. It’s all been Lakewood all day. Again.

 

[Vernited]

The best part is when you outwit the scammers.

Had an expensive dai hachi sushi order, really nice spot out here in NYC, Queens. It was a good order, 2.8 miles, 11$, so I took it. I get to the address and customer calls "oh I am.sorry I put the wrong address can you bring it here?" New location was 2 miles away (remember NYC 2 miles is like 6 miles for you suburb folks) and the new address had nothing in common with the older one.

Sometimes customers make typos, and maybe I might do it if it's close by around the block or something but I just let the timer ran out. Called support and was on my way home with free premium sushi for lunch.

**** scammers.

 

[Disgusted Driver]

The best part is when you outwit the scammers.

Had an expensive dai hachi sushi order, really nice spot out here in NYC, Queens. It was a good order, 2.8 miles, 11$, so I took it. I get to the address and customer calls "oh I am.sorry I put the wrong address can you bring it here?" New location was 2 miles away (remember NYC 2 miles is like 6 miles for you suburb folks) and the new address had nothing in common with the older one.

Sometimes customers make typos, and maybe I might do it if it's close by around the block or something but I just let the timer ran out. Called support and was on my way home with free premium sushi for lunch.

**** scammers.

As a former resident, I can't even imagine doing deliveries in NYC. Then the "wrong address" game, screw that noise. 2 miles could be 5 minutes or 30 minutes and no one is offering to pay you for that.