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· Premium Member
1,014 Posts
I went to the Westwood office to try to talk to them directly, and I guess a lot of people had similar issues. It was so packed the wait was well over 2 hours!
Wow. I've had to go only once to the office, and was pleasantly surprised at how quickly I was able to see a rep (10-15 minutes). Nightmare on top of nightmare for you.
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