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Discussion Starter · #1 · (Edited)
EDIT:

I assumed this fare was the one being recalculated, it wasnt.

The one being recalculated was a surge from my 3rd day.
I had no way of knowing which farr it was, only noted a deduction from my pay last week.
I did miss my turn and have to go out of way by 1 mile (I believe)

Initially the recalculated fare was placed at non surge x rate from pick up to drop off.

Pax was super upset about surge. She was drinking and didn't know that's what she was typing in.
I know because she texted me the next day on my phone actual number because I sent them my referral code via text as they were interested in becoming drivers.
Matt actually recalculated distance based on 2.5 surge as it should have been all along if I didn't miss my turn.

I want to apologize for the post, and say that I really did have a good experience with Uber direct on this issue.

My issue was resolved in 24hrs, which I understand was fortuitous and I have no reason to complain.

An issue was bound to happen eventually, and I'm glad everything was corrected for both pax and myself.
 

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I've never had this happen but.... I would have no problem making a detailed report as to what exactly happened.

IE at 10:00pm the trip started I had 3 pax.
10:20pm client request to stop at taco bell (they ate in my car)
10:40 we dropped off two of the pax (client was still in car)
11:00 client had me drop him off at (location).

If you add details like the client was clearly intoxicated and telling you where to go. They should give you what is due.
 

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Discussion Starter · #3 ·
Wait, you may be right.

Just received an email from Matt, operations manager for Jax, so, as you said it appears I am being given the opportunity to have my side heard/reviewed.

I was seriously reconsidering Uber! I can't risk this becoming a trend where people plan to scam you and hurt your ratings in the process. I know everyone isn't an angel but this seems malicious.

Loosing surges downtown will make me stay away from downtown. Or anywhere really. And I was sad because of a recent encounter with someone involved with the city/Uber. She noticed sticker/service dog vest and asked why.(since removed)

Told her my daughter is disabled and Uber gives me the opportunity to offer the level of care required for her during the day, while earning to save towards the 20 thousand dollar price tag associated.
I told her I had only positive things to say, she said her boss would love to have my story as case study for city council (who knows if true, just relaying what she said)

Added a pic of my daughter and puppy at 5 months old!

Pi c to large for server, will try to resize and post
 

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Not nearly as bad, but, I once stopped at a rider entered destination and stopped the trip. One one of the two couples got out. The other two said, "oh, sorry, we have another stop, it's just a few blocks." I should have told them to request and start a new trip, since the insurance ends when I drop, but stupidly I say okay. It was the end of the night and we were just blocks from my house. Turned out to be several miles, not a few blocks. I request a fair adjustment, but since there was a route to the final destination that was shorter than the first stop they actually REDUCED THE FAIR!
 

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Discussion Starter · #5 ·
Oh! Thanks for sharing, I'll take that as a lesson to have client request new ride.

Question, would you be opposed to another Uber in Amelia? I've only ever seen a total of 3 but once while logged in as XL to view map, thinking no one I'd pinging me while out this far, got a request from a worker at the plantation.

Could I say hi if I see you? Is it ever worth hanging around that area and if so, when? :) proprietary info I know, but I'm one of those that believe more of us out there means fewer request unanswered, and more pings averaging over time.

Thoughts?
 

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Totally with you there RunningSpot. I've actually been trying to encourage more drivers out here. For a long time I was the only one on here. I would be constantly busy in the evenings, but clearly, for every pax I picked up there were many more who saw no ubers available. That actually led to a lot of inefficient drives for me. Pickup on south end resort, drop in Fernandina, next ping back on southend. Now that there are reliably 3 of us out here I might wait a bit between calls, but at least I'm not wasting time and gas with deadheads.

More availability might actually get these idiots locals to start using the service and drop the 10 over priced unreliable cab companies they are keeping in business. Right now the biz here is 90% from the southend resorts.

If there is a way to message me directly here, do that. I'd be happy to meet up and give you the secrets to Ubering on Amelia and most important, how to get that airport run ping that gives you the round trip.
 

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Hi all,

Question : is it policy not to make stops within rides? Did I totally miss this and let myself get ripped off?

Picked up pax +3 on XL 2.5 surge by the Garage on Kings downtown. Guy places pin in wrong area, after 8 minutes I find him in cross streets. All are grinning in the back which I thought strange but hey, drunks.

So he gets me to drop off couple behind green durby @5 points. Then go back to Garage to wait for and pick up his buddy getting off shift. Then requests to go to taco bell, I do, they eat in my truck, then drop off near the river, some millitary housing.

Then he contacts uber, says I went out of my way, 1 stars me, I'm left with 20 on what was otherwise 70 out of a 106 fare. Wasted my time, unfairly rated me poorly, and kept me from working other legitimate rides while making sure his buddies all got dropped off for free.

I contacted uber, they did respond, and politely told me I was in the wrong, pax got his money back, he is free to continue his game on others.

What in the world. Did not contact me or allow me to respond or point out "hey, you did notice that's taco bell on the gps where I stopped didn't you? You did consider "hey, why would grown men allow a woman to drive then around for 30 minutes, stopping for 5-10 minutes and be ok with that?
Wouldn't a reasonable person investigate and note a lie to get surge fare refunded?

What cab I do to protect myself from this in future? I gave him a 5 star not expecting the Rick Roll he played me on. Guess I deserve it for expecting more than 75cents a mile in my nice SUV after waiting all night for a surge. I'M the bastard that deserves to get screwed over...
**** ThAT! Do not stop emailing and tweeting publicly about this until they fix it! That is absolute bullshit!

Tell them the full story and make damn sure you get all that money.
 

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Not nearly as bad, but, I once stopped at a rider entered destination and stopped the trip. One one of the two couples got out. The other two said, "oh, sorry, we have another stop, it's just a few blocks." I should have told them to request and start a new trip, since the insurance ends when I drop, but stupidly I say okay. It was the end of the night and we were just blocks from my house. Turned out to be several miles, not a few blocks. I request a fair adjustment, but since there was a route to the final destination that was shorter than the first stop they actually REDUCED THE FAIR!
No, you email and email and email until they respond to your satisfaction. If they don't, then you tweet them publicly. If that doesn't work, I would write in to every news publication documenting that uber is ripping off drivers on an already hardly profitable system.
 

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First of all, don't let these ****ers treat you like this. This is your car, your rules.
Second, when you get the pax in the car, flush out what the strategy is from them, if they are making multiple stops then you INSIST that they enter each stop into their phone. That way they can not say that they did not authorize the route or the stops. Don't let these ****ers eat in your car. It seems that you are a sweetheart and that these were a bunch of ******** taking advantage of you. Matt is a good guy, he will work with you. Good Luck.

Mrs.UberJax
 

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I've never had this happen but.... I would have no problem making a detailed report as to what exactly happened.

IE at 10:00pm the trip started I had 3 pax.
10:20pm client request to stop at taco bell (they ate in my car)
10:40 we dropped off two of the pax (client was still in car)
11:00 client had me drop him off at (location).

If you add details like the client was clearly intoxicated and telling you where to go. They should give you what is due.
I agree with the above approach.
Make a chronological and all simple-short-sentence description of events as they happened.
Make sure you mention it is escalation and do not accept anything less than the original fare, as it was what you earned in the first place.
also, ask them to have the 1 star removed, since it was in retaliation for your surge fare.
they may not do any of what you want, but keep asking them to do the right thing.
 

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I am going to add that I tend to document via the "help" button any unusual situations immediately after I drop the pax off. I want my side of the story on record BEFORE the pax writes in with their bullshit. Email Matt directly, keep emailing Matt via the reply button, it will continue to go directly to him until it is resolved.
 

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Discussion Starter · #13 ·
Hey, thank you.

I didn't know that anything not a direct route to address was disputable.

I've been asked to go through drive throughs, and even took an awesome couple from stadium to hotel on a 2.5 surge last pre season game and had no issues. They were great tippers too!

Is it a common for people to do this that you know of?
 

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Hey, thank you.

I didn't know that anything not a direct route to address was disputable.

I've been asked to go through drive throughs, and even took an awesome couple from stadium to hotel on a 2.5 surge last pre season game and had no issues. They were great tippers too!

Is it a common for people to do this that you know of?
I don't think it's common. I have had someone direct and then fail to direct and then get mad at me and dispute the fare after. I emailed uber and put up a fight letting them know what happened and how horrible the women were. Uber was sympathetic
 

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Hi all,

Question : is it policy not to make stops within rides? Did I totally miss this and let myself get ripped off?

Picked up pax +3 on XL 2.5 surge by the Garage on Kings downtown. Guy places pin in wrong area, after 8 minutes I find him in cross streets. All are grinning in the back which I thought strange but hey, drunks.

So he gets me to drop off couple behind green durby @5 points. Then go back to Garage to wait for and pick up his buddy getting off shift. Then requests to go to taco bell, I do, they eat in my truck, then drop off near the river, some millitary housing.

Then he contacts uber, says I went out of my way, 1 stars me, I'm left with 20 on what was otherwise 70 out of a 106 fare. Wasted my time, unfairly rated me poorly, and kept me from working other legitimate rides while making sure his buddies all got dropped off for free.

I contacted uber, they did respond, and politely told me I was in the wrong, pax got his money back, he is free to continue his game on others.

What in the world. Did not contact me or allow me to respond or point out "hey, you did notice that's taco bell on the gps where I stopped didn't you? You did consider "hey, why would grown men allow a woman to drive then around for 30 minutes, stopping for 5-10 minutes and be ok with that?
Wouldn't a reasonable person investigate and note a lie to get surge fare refunded?

What cab I do to protect myself from this in future? I gave him a 5 star not expecting the Rick Roll he played me on. Guess I deserve it for expecting more than 75cents a mile in my nice SUV after waiting all night for a surge. I'M the bastard that deserves to get screwed over...
The best thing going for you is your ratings and history and those of your passenger. I think Uber does take that into consideration in situations like yours (after all, they would lose money on this too). If you have a high rating and have never had the issue come up, it's less likely to be driver fraud and more likely to be passenger fraud. And it's so easy to show via GPS that you stopped at a Taco Bell, etc. during the trip and why else would you do that unless a passenger requested it? It might take a few emails but I think you'll get your money.

If not, let Uber know that you plan to make a police report, and do, because, after all, that passenger stole from you. And that's a crime. The police will be able to get his name, address, etc. from Uber and investigate.

Good luck!
 

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Hi all,

Question : is it policy not to make stops within rides? Did I totally miss this and let myself get ripped off?

Picked up pax +3 on XL 2.5 surge by the Garage on Kings downtown. Guy places pin in wrong area, after 8 minutes I find him in cross streets. All are grinning in the back which I thought strange but hey, drunks.

So he gets me to drop off couple behind green durby @5 points. Then go back to Garage to wait for and pick up his buddy getting off shift. Then requests to go to taco bell, I do, they eat in my truck, then drop off near the river, some millitary housing.

Then he contacts uber, says I went out of my way, 1 stars me, I'm left with 20 on what was otherwise 70 out of a 106 fare. Wasted my time, unfairly rated me poorly, and kept me from working other legitimate rides while making sure his buddies all got dropped off for free.

I contacted uber, they did respond, and politely told me I was in the wrong, pax got his money back, he is free to continue his game on others.

What in the world. Did not contact me or allow me to respond or point out "hey, you did notice that's taco bell on the gps where I stopped didn't you? You did consider "hey, why would grown men allow a woman to drive then around for 30 minutes, stopping for 5-10 minutes and be ok with that?
Wouldn't a reasonable person investigate and note a lie to get surge fare refunded?

What cab I do to protect myself from this in future? I gave him a 5 star not expecting the Rick Roll he played me on. Guess I deserve it for expecting more than 75cents a mile in my nice SUV after waiting all night for a surge. I'M the bastard that deserves to get screwed over...
Thats 2 reasons i try to stay away from surges
 

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The best thing going for you is your ratings and history and those of your passenger. I think Uber does take that into consideration in situations like yours (after all, they would lose money on this too). If you have a high rating and have never had the issue come up, it's less likely to be driver fraud and more likely to be passenger fraud. And it's so easy to show via GPS that you stopped at a Taco Bell, etc. during the trip and why else would you do that unless a passenger requested it? It might take a few emails but I think you'll get your money.

If not, let Uber know that you plan to make a police report, and do, because, after all, that passenger stole from you. And that's a crime. The police will be able to get his name, address, etc. from Uber and investigate.

Good luck!
Tell them your gonna make a police report and pull the footage from the taco bell drive thru pr whatever, invest in a dash cam for safety and rick rollin prevention.
 

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Discussion Starter · #20 ·
Resolution found to the above:

Matt responded, that wasn't even the fare in dispute.

I didn't know because no notification other than a deduction, and the only fare large enough to deduct that much was the one I mentioned above.

The fare this was deducted from was a surge where I did in fact go too far and have to turn around but the entire fare was turned into a distance only without a surge.
.Guess I can understand this as I missed my turn but no more than a mile at most to be recalculated. Not the whole thing being reduced to x fare.

So, to be clear the guy above WAS in fact a big spender and I got myself worked up over nothing.

I would delete if I could, sorry for causing unnecessary bad feelings!!!!
 
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