Pax injuried while entering to your car

Lady pax P....(just intitial for legal/privacy reason) bumped her finger while entering to my car this morning at Fairmount hotel. She did swear at me and got out. I had to end the trip asking Uber “do not charge rider”. 3 hours later, I received an e-mail from Uber saying my account was being held while investigating the accident. I had to fill out their form saying my side of the event. Of course I had dash cam that could hopefully save my day and week. Someone picked up the lady pax at Fairmount hotel today? If so, what was her situation? Thanks folks.