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PAX had a dog then cursed me out

6218 Views 64 Replies 27 Participants Last post by  Brannens
So I drive 15 minutes to pick this guy up, I show up he has a big dog. I told him I can not take the dog, he flipped out on me calling me names saying it's illegal and it's a service dog. This guy had no proof it was a service dog, he wasn't blind or anything obvious. I cancelled the trip after he cursed me out. How would you guys handle this? Will this come back on me in any way? I have a nice car and I refuse to allow dogs in here service pets or not. How do I protect myself from this??
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Jake Corman told me himself, there would be some radical changes to the bill before it has a chance in hell of passing. By the way, why are you pro passing? That would only encourage Uber to drop rates... The best thing to happen for all ride share drivers is to have this bill die.
I am not a TNC driver. I am not sure it would only encourage Uber to drop rates. Uber would need to pay the state fees which would support the regulatory commission. They would be held more accountable/transparent. I did not like the fact that 984 excused itself from pricing concerns.

The bill as it stands paves the way for the state to get control of something which is out of control, it creates an opportunity for accountability and where things go from there who knows?

The pricing concerns in my mind are a symptom of a poorly defined relationship (an abusive one) between TNC and driver. SB984 does not concern itself at all with the actual status of the drivers as independent contractors versus the employees they are treated as.

This is a big problem. One bill is not going to tame this beast. SB984 could slow this horse down and allow people to see it in a more meaningful light.
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The thing is taxis have uber style apps too, so it seems everything is heading in a linear direction. I doubt if Uber/Lyft are around in a few years there will be much difference in service (between tnc and cabs). The only advantage a taxi had is street hailing. Everything else is heading the same direction.
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Service dogs must be leashed
Not true. Well behaved, under control. Not necessarily leashed.
The thing is taxis have uber style apps too, so it seems everything is heading in a linear direction. I doubt if Uber/Lyft are around in a few years there will be much difference in service (between tnc and cabs). The only advantage a taxi had is street hailing. Everything else is heading the same direction.
There is nothing special about Uber's actual app by this point. What is powerful is their ubiquity. Uber has access to what amounts to a free fleet of cars. They are able to make all kinds of decisions which effect a driver's bottom line without feeling the slightest concern for that circumstance. That is a powerful tool. Uber can simply throw cars at problems, zero concern for waste.

The taxi apps out there are pretty good all things considered. A decent taxi company of a manageable size can operate pretty efficiently. They can arguably do more with fewer cars - in my opinion. WHat they can;t do is magically conjure up scores of cars when business spikes and people are most likely to be impatient.

It isn't the app that lets Uber succeed during peak times, it is their false economy of having access to free cars. That is the crux of the biscuit.
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There's so much incorrect information already offered above on the ADA regulations and what they really mean. This subject has already been covered to death on this forum, but I will give you one pointer. ADA regs state that a service animal must be suitably restrained if the handler wants service. If an unrestrained dog is presented to you curbside for assessment then you are free to deny service.

Furthermore, if the rider is abusive then he/she automatically fails their pre-ride curbside audition and disqualifies themselves from receiving service, regardless of the type of animal they're with.
Sounds like he wasn't "abusive" until you refused him service.
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Uber's system is so successful because they have no cap limit on fleet cars. Cab apps could never be this powerful simply because the medallion system presents only a finite number of vehicles operating within a designated area. Uber is essentially bending every law possible.

Take the 45,000 uberX cars in the Bay Area, cab companies could never compete with that. And why should they? Uber drivers are making pennies in San Francisco. It's a failing system. Something's got to give eventually so to say.
Sounds like he wasn't "abusive" until you refused him service.
I didn't refuse him service; I wasn't there.
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So I drive 15 minutes to pick this guy up, I show up he has a big dog. I told him I can not take the dog, he flipped out on me calling me names saying it's illegal and it's a service dog. This guy had no proof it was a service dog, he wasn't blind or anything obvious. I cancelled the trip after he cursed me out. How would you guys handle this? Will this come back on me in any way? I have a nice car and I refuse to allow dogs in here service pets or not. How do I protect myself from this??
Maybe he has PTSD and the dog goes ahead of him so he's not worried about entering places. That would require no leash and would satisfy the ADA.

You say you won't allow animals, service dogs or not, so I do hope this comes back on you. I don't know if this was or wasn't a service dog, but apparently you don't care anyway.
I didn't refuse him service; I wasn't there.
Sorry, replied to you, meant to say until HE refused service. You brought up that he was abusive.
Sorry, replied to you, meant to say until HE refused service. You brought up that he was abusive.
I said,"Furthermore, if the rider is abusive then he/she automatically fails their pre-ride curbside audition and disqualifies themselves from receiving service, regardless of the type of animal they're with." The he/she part indicates that I was referring to a hypothetical abusive pax and not the pax mentioned by the OP (we already know he was a male).
So I drive 15 minutes to pick this guy up, I show up he has a big dog. I told him I can not take the dog, he flipped out on me calling me names saying it's illegal and it's a service dog. This guy had no proof it was a service dog, he wasn't blind or anything obvious. I cancelled the trip after he cursed me out. How would you guys handle this? Will this come back on me in any way? I have a nice car and I refuse to allow dogs in here service pets or not. How do I protect myself from this??
If you get any flack over this you can claim that you did not cancel the ride because of the dog but because the passenger was rude.
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I've taken pax with dogs a few times and they have always called immediately after the ping to tell me they have a dog. Responsible pet owners do this.

Asswipes don't.
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you don't have to give an Uber ride to a person with a service animal, you are free to refuse and the app will find them a new driver. it's Ubers issue not the drivers.
My ADA allergy to dogs in my privately owned vehicle trumps your love of dogs bro. And like the other poster said, this has been covered to death before in this forum. Rude dog lovers want to impose their dogs on people the same as smokers want to blow smoke in your face. They also like to sneak out after dark and poop in everyone's yard without picking it up.
"Allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals. When a person who is allergic to dog dander and a person who uses a service animal must spend time in the same room or facility, for example, in a school classroom or at a homeless shelter, they both should be accommodated by assigning them, if possible, to different locations within the room or different rooms in the facility."
http://www.ada.gov/service_animals_2010.htm
you don't have to give an Uber ride to a person with a service animal, you are free to refuse and the app will find them a new driver. it's Ubers issue not the drivers.
How about you read the uber TOS?
Thats the whole problem with the bill, Uber drivers are not Taxi drivers. This is all new territory, so therefore I dont think there is a right answer......lol. I had a PAX last week get into my car with a small dog in a carrier. That damn dog barked the whole ride down to the Naval Yard, the employees down there are allowed to bring pets to work with them.....wow. Whether its a service dog or not I feel as tho the customer should let the driver know ahead of time that they have an animal, most drivers are driving their personal vehicles. As far as it being illegal to turn away a service dog, I wonder does that include Uber tho since this is new territory.
There you have it, it is illegel to deny service animals. Now all the PAX has to do is say it is a service animal........too funny. These PAX are crafty.....lol
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