[elelegido]

So I drive 15 minutes to pick this guy up, I show up he has a big dog. I told him I can not take the dog, he flipped out on me calling me names saying it's illegal and it's a service dog. This guy had no proof it was a service dog, he wasn't blind or anything obvious. I cancelled the trip after he cursed me out. How would you guys handle this? Will this come back on me in any way? I have a nice car and I refuse to allow dogs in here service pets or not. How do I protect myself from this??

There's so much incorrect information already offered above on the ADA regulations and what they really mean. This subject has already been covered to death on this forum, but I will give you one pointer. ADA regs state that a service animal must be suitably restrained if the handler wants service. If an unrestrained dog is presented to you curbside for assessment then you are free to deny service.

Furthermore, if the rider is abusive then he/she automatically fails their pre-ride curbside audition and disqualifies themselves from receiving service, regardless of the type of animal they're with.

 

[elelegido]

Sounds like he wasn't "abusive" until you refused him service.

I didn't refuse him service; I wasn't there.

 

[elelegido]

Sorry, replied to you, meant to say until HE refused service. You brought up that he was abusive.

I said,"Furthermore, if the rider is abusive then he/she automatically fails their pre-ride curbside audition and disqualifies themselves from receiving service, regardless of the type of animal they're with." The he/she part indicates that I was referring to a hypothetical abusive pax and not the pax mentioned by the OP (we already know he was a male).