Money is money but going back and fourth with Uber through emails over $2.76 is a new low for some of these pax... She could've just asked me for the 3 lousy bucks and I would've gave it to her.
This is exactly what I do. Happened at LGA the other day... the sign for Terminal B wasn't so clear. I ended and made sure to let them know, so they won't think I'm taking advantage of them.Next time you miss an exit or make a mistake, just end the trip a little sooner and tell the pax that was to make up for your mistake. Chances are, you are going to get paid the same with all this upfront charges anyways.
I hate people like her. We need to have an option to charge them for slaming the door too.This is exactly what I do. Happened at LGA the other day... the sign for Terminal B wasn't so clear. I ended and made sure to let them know, so they won't think I'm taking advantage of them.
Today, my pax called Uber for price adjustment... funny story:
Picked her up at 158th ST. She wanted to go downtown (like near Wall St). Turned on 138th to get to West Side Hwy. After turning, we noticed 4 cars not moving because of a garbage truck picking up trash. 2 minutes later, she got impatient and said "Let me out here." I advised that the garbage truck would be out of the way in 1-2 min. and we'd be on the highway. She said, "No, I don't wanna pay $40 and be stuck in traffic." She exited and slammed the door! I was like this is going to be a 1-star (I should have asked her to cancel on her device). Hours later, I get a fare adj. from $10.50 to $0.00.
I emailed Uber and told them what happened. They reversed the adj. and gave me the fare. I told them I don't mind her getting a refund but if she had an opp to rate me then I deserve to be paid for the distance she rode in my car.
Next time you miss an exit or make a mistake, just end the trip a little sooner and tell the pax that was to make up for your mistake. Chances are, you are going to get paid the same with all this upfront charges anyways.[/QUOTE
Yeah that's exactly what I should've did...rookie mistake
How the hell your fare from 158th to 138th (don't know of any 9A entries there) was $10.50 ?This is exactly what I do. Happened at LGA the other day... the sign for Terminal B wasn't so clear. I ended and made sure to let them know, so they won't think I'm taking advantage of them.
Today, my pax called Uber for price adjustment... funny story:
Picked her up at 158th ST. She wanted to go downtown (like near Wall St). Turned on 138th to get to West Side Hwy. After turning, we noticed 4 cars not moving because of a garbage truck picking up trash. 2 minutes later, she got impatient and said "Let me out here." I advised that the garbage truck would be out of the way in 1-2 min. and we'd be on the highway. She said, "No, I don't wanna pay $40 and be stuck in traffic." She exited and slammed the door! I was like this is going to be a 1-star (I should have asked her to cancel on her device). Hours later, I get a fare adj. from $10.50 to $0.00.
I emailed Uber and told them what happened. They reversed the adj. and gave me the fare. I told them I don't mind her getting a refund but if she had an opp to rate me then I deserve to be paid for the distance she rode in my car.
If you miss an exit in nyc ok, it's a mistake, but out of the city line, it's not a problem cause you're not supposed know.Next time you miss an exit or make a mistake, just end the trip a little sooner and tell the pax that was to make up for your mistake. Chances are, you are going to get paid the same with all this upfront charges anyways.
The algorithm seems to have Uber's best interest built into it. Meaning if base + time + distance is less than the flat fare shown, Uber will charge the flat fare shown and pocket the difference. However, if the base + time + distance ends up exceeding the flat fare shown, Uber will re-adjust the rider's final total to make sure Uber was compensated in full.Last time i checked pax was charge same rate no matter the route. I have confirmed this with pax all the time
The biggest arguments over small price adjustments occur in the Bargain Basement. I've been behind people at Wal-mart disputing as to whether a can of beans should be 75 cents or 79. You don't see these kinds of disputes as often at Nordstrom's or Whole Foods.Money is money but going back and fourth with Uber through emails over $2.76 is a new low for some of these pax...
If I make a mistake I just tell the rider "No worries, that'll add about 86 cents (or whatever I figure it would add) to the trip. Just take it off my tip."It was totally my fault I took her 1.5 miles out her way by missing an exit. It's just funny how someone would go through back and fourth emails with Uber over couch change.