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Pax canceled mid ride

2077 Views 28 Replies 16 Participants Last post by  LA Dispatcher
Hi everyone, I've been lurking a bit. I was driving in orange county, picked up a pax. We start talking and I ask him where we're headed and he tells me that he needs to get to a hotel. As I'm exiting the freeway the ride cancels and the Pax tells me that his phone died and that it must've canceled the ride. Knowing that this is bs and the app doesn't work this way I dropped them off at the nearest safe corner. I reported him to uber in the hopes that if he tries it with someone else and they also report him, it will get him kicked off the service.

Has anyone else had a Pax try to pull this?
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Lol, so bs!!! So many kind of pax out there. I had a pax last week, it was 2.5X. I arrived and messaged him. He messaged me back and said that I could start trip since it's gonna take him 4-5 Mins. I started the trips to see the destination. It was 30 miles. I tho, cool I would love to wait. Then when he got into my car, he said sorry but we are not going to the destination.... he just wanna go 1.5 mile.....
Lol, so bs!!! So many kind of pax out there. I had a pax last week, it was 2.5X. I arrived and messaged him. He messaged me back and said that I could start trip since it's gonna take him 4-5 Mins. I started the trips to see the destination. It was 30 miles. I tho, cool I would love to wait. Then when he got into my car, he said sorry but we are not going to the destination.... he just wanna go 1.5 mile.....
Oldest trick in the book that and letting somebody put some junk in your car and go back in the house.

First rule of Fight Club I mean Uber never start the trip until your passenger is in your car ready to go. Then you verbally ask him where you're going, if you approve of the destination start the trip if not so so sorry you need to cancel
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Lol, so bs!!! So many kind of pax out there. I had a pax last week, it was 2.5X. I arrived and messaged him. He messaged me back and said that I could start trip since it's gonna take him 4-5 Mins. I started the trips to see the destination. It was 30 miles. I tho, cool I would love to wait. Then when he got into my car, he said sorry but we are not going to the destination.... he just wanna go 1.5 mile.....
Man that's a classic. At least he let you charge minutes AND told you, instead of faking up a destinatinn that takes you past his real one, asking you abruptly to pull over pick up a friend or smthn, andthen announcing "sorry thats gonna be it"
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Hi everyone, I've been lurking a bit. I was driving in orange county, picked up a pax. We start talking and I ask him where we're headed and he tells me that he needs to get to a hotel. As I'm exiting the freeway the ride cancels and the Pax tells me that his phone died and that it must've canceled the ride. Knowing that this is bs and the app doesn't work this way I dropped them off at the nearest safe corner. I reported him to uber in the hopes that if he tries it with someone else and they also report him, it will get him kicked off the service.

Has anyone else had a Pax try to pull this?
I had a similar situation, I use to keep my phone on silent during rides. And Yeah I would assume that certain PAX's know who is new and who isn't. So my suggestion is to make sure that your phone is NOT on silent, volume set to maximum so you can hear the cancellation tone.

But you can always click on 'Help' and submit a ticket about the trip/pax. That way if it happens again, just pull over and say "Get out".
I had a similar situation, I use to keep my phone on silent during rides. And Yeah I would assume that certain PAX's know who is new and who isn't. So my suggestion is to make sure that your phone is NOT on silent, volume set to maximum so you can hear the cancellation tone.

But you can always click on 'Help' and submit a ticket about the trip/pax. That way if it happens again, just pull over and say "Get out".
Navigation on MUTE, phone on MAX
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Got one last week, a woman cancelled trip mid ride, eastbound on the 10, dropped her off at Arlington exit, just south of the 10 Freeway.

Not a nice area, dark and creepy. Too bad, so sad, insurance purposes, you know?

I felt a little bad, momentarily, but uber's and pax's treatment of us drivers leaves us little room for sympathy.

Her destination was DTLA, and she "accidentally cancelled" while driving on the freeway. Picked her up in Marina Del rey. Trip didn't show GPS route, only a red dot where I picked her up, and showed "trip cancelled".

It took numerous emails for uber to finally adjust the fare and pay me. And that is what counts!

Sorry lady, hope you made it out alive.
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Got one last week, a woman cancelled trip mid ride, eastbound on the 10, dropped her off at Arlington exit, just south of the 10 Freeway.

Not a nice area, dark and creepy. Too bad, so sad, insurance purposes, you know?

I felt a little bad, momentarily, but uber's and pax's treatment of us drivers leaves us little room for sympathy.

Her destination was DTLA, and she "accidentally cancelled" while driving on the freeway. Picked her up in Marina Del rey. Trip didn't show GPS route, only a red dot where I picked her up, and showed "trip cancelled".

It took numerous emails for uber to finally adjust the fare and pay me. And that is what counts!

Sorry lady, hope you made it out alive.
NOT sorry. Ejecting a passenger IN THE PROCESS Of ROBBING YOU is the least you should do... by letter of law, you might even be legally permitted to do it quite roughly, and in no way shape or form are you liable for their safety and continued wellbeing after they've been confirmed as hitting the curb on both feet, intact and in one piece

Explanation:
Possibility A) wrong rider / SHE ROBBIN YA
Possibility B) intentionally deactivated or spoofed GPS / SHE ROBBIN YA
Possibility C) phone left with co-conspirator/ THEY ROBBIN YA
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I get pinged to a supermarket and arrive. Wait 4 minutes call the dude and he gives me an address inside a surge area about 1 mile away. I said ok, I'm on my way. Drive a couple blocks in his direction and then make a U-turn, cancel, and collect my $4.
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