I had an UberX trip a couple weeks ago that had two stops. When we are almost to the first stop, the account holder redirects me away from it and we go to where the second stop is supposed to be. I didn't press any buttons in the app; the app didn't seem to know what was going on (still trying to get me to go to first stop). Drop off his friend. Then he directs be on back roads to the first stop. App no longer mentions any stops, just End Trip.
I got paid for 3 miles, which is about the straight-line distance from pickup to the final ("first") drop off. I actually drove about 7 miles, with all the back-tracking all over Alexandria and Arlington.
The $4 (that should have been closer to $8) showed up immediately; I don't think the rider complained about the route.
I think it is Uber doing some automatic adjustment, thinking I was pulling some kind of fraud. The track on the map under Trips just shows a straight line from pickup to drop-off, not even any roads. Much less the convoluted route the guy had me drive.
No way to argue, no evidence, just &%[email protected]
!*ed by Uber.
Do we now have to run a secondary GPS - is there one that records a breadcrumb continuously with timestamps and lets you download at the end of the day for evidence? And how much does it cost? $200 dashcam and $500 GPS and $400 SD cards....to reclaim $4 or $6 in fraud by Uber each week?