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Yeah, thanks, but what is CSR? Customer service rep?
CSR is Customer service rep. aka Uber minions.

Uber CSR are temp contractors from temp agencies. They get no benefits as employees would get. They dont care about your issues and they dont have the time, so they respond to all emails with copy pasted emails.

It will take an average 3-4 emails to have the issue escalated to management who might care.

CSR at the lowest level, have a daily quota they have to fill and respond to X amount of emails per day. 99.999% of responses are copy and pasted.
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