Now we have to take service dogs or be deactivated if complaint

10201 Views 209 Replies 40 Participants Last post by FAC, May 17, 2016

Whiteorchids

Discussion Starter · May 1, 2016

Settlement today. Is this only blind people or service dogs for any disability?

People buy the service dog vest and patches on eBay so they can take their dog everywhere. People even buy this for pitbulls and are not service dogs. It's against the law to ask for proof or the disibility.

http://www.ocregister.com/articles/uber-714305-blind-service.html

21 - 40 of 210 Posts

Sly

· #21 · May 2, 2016

Take them, give them a 1 star rating, and never get pinged by them again.

Reactions: 3

EcoboostMKS

· #22 · May 2, 2016

Cres said:
When I went to the uber assist event a while back, they said you are not allowed to ask any questions. If someone says it's a service dog, you have to take their word for it.

I have no problem taking a legit service dog. Pets are annoying.

They're incorrect then. You can also asks the specific tasks the animal is trained to perform. It's on the ADA website.

If they can adequately answer that question, then you have to take their word for it.

Reactions: 3

aeiou_-

· #23 · May 2, 2016

EcoboostMKS said:
They're incorrect then. You can also asks the specific tasks the animal is trained to perform. It's on the ADA website.

If they can adequately answer that question, then you have to take their word for it.

Though i agree with you, every company enforces it's own policies on top of that. I'm just saying don't be surprised for deactivating people over this.

Shaitan1

· #24 · May 2, 2016

If a service dog makes a mess in our car will we be reimbursed, like with throw up?

Also, if the dog has muddy feet or something similar can we refuse based on messiness?

Reactions: 1

EcoboostMKS

· #25 · May 2, 2016

Cres said:
Though i agree with you, every company enforces it's own policies on top of that. I'm just saying don't be surprised for deactivating people over this.

A company's policies don't trump state and federal laws though.

EcoboostMKS

· #26 · May 2, 2016

Shaitan1 said:
If a service dog makes a mess in our car will we be reimbursed, like with throw up?

I don't know for sure, but I'd think so. No different than a passenger throwing up in your car.

aeiou_-

· #27 · May 2, 2016

EcoboostMKS said:
A company's policies don't trump state and federal laws though.

Of course not, but they can enforce stricter rules. They can't do less than the law requires, but they can always do more. "Higher standards"

Russ Reed

· #28 · May 2, 2016

LA Dispatcher said:
You should be able to deny them for safety issues such as no restraint. No one wants a 40 lb projectile flying into the back of your neck in a accident. I find many people with service dogs as the worst people on this planet. They ruin it for the truly disabled.

Im sorry was I the only one who laughed uncontrollably when reading this...

Reactions: 1

EcoboostMKS

· #29 · May 2, 2016

Cres said:
Of course not, but they can enforce stricter rules. They can't do less than the law requires, but they can always do more. "Higher standards"

Makes sense, but I don't see why uber would have a policy stricter than what the ADA guidelines allow. I'd like to see that in writing. Maybe you heard incorrectly?

But then again, I wouldn't put anything past uber. Nothing they do would surprise me anymore. I don't think there is a written law they wouldn't break for their own good.

Beur

· #30 · May 2, 2016

In order to weed out the fakes ask if it's a companion dog, once they answer yes you can deny their ride. People with true service animals will quickly correct you by saying he/she is a service animal.

Reactions: 2

aeiou_-

· #31 · May 2, 2016

EcoboostMKS said:
Makes sense, but I don't see why uber would have a policy stricter than what the ADA guidelines allow. I'd like to see that in writing. Maybe you heard incorrectly?

But then again, I wouldn't put anything past uber. Nothing they do would surprise me anymore. I don't think there is a written law they wouldn't break for their own good.

It's simply convenient for them to impose this type of thing on drivers, like the expectation of water, chargers, gum. "Uber even transports dogs!"

No, it was pretty clear. If someone tells you it's a service dog, they want you to take their word for it. I am just repeating what I heard from the speaker at the uber assist event. Dude was in a wheel chair, good patient guy. Some ignorant idiot who was standing at the back, no observational skills, I wanted to slap him. He yells for him to stand up in the rudest of tones, "stand up, i can't hear you".. The room cringed so hard. Again, this is at the uber assist event. The guy realized what he did, started sinking into the floor. Quite the 5 star experience.

Reactions: 3

Beur

· #32 · May 2, 2016 (Edited)

There's some misinformation in that article per the ADA Uber is not an ADA Title 3 entity. See my conversation here with an ADA Soecialist.

https://uberpeople.net/threads/ada-wars-pax-service-animal-vs-my-allergies.74244/page-5#post-1023233

Reactions: 1

Calhiker

· #33 · May 2, 2016

We're a little different than taxis as they rent or lease their cars. We own and maintain ours

EcoboostMKS

· #34 · May 2, 2016

Calhiker said:
We're a little different than taxis as they rent or lease their cars. We own and maintain ours

How many taxi companies have you worked for (besides uber)? A lot of taxi drivers own their cars.

Calhiker

· #35 · May 2, 2016

No others just thought most are rented or leased. I do agree that a lot of companion animals out ther arent legit service animals

EcoboostMKS

· #36 · May 2, 2016

Calhiker said:
No others just thought most are rented or leased. I do agree that a lot of companion animals out ther arent legit service animals

It really depends on the company. I got into this business driving a taxi and always owned my cars. All the drivers did. Bought the car, the meter and radio, stickers, paid for the inspections, repairs, etc. For some you rent and for some you own.

LA Dispatcher

· #37 · May 2, 2016

Put on a dog whistle soundtrack and if the dog starts acting up, throw them out of the vehicle. A well trained service dog doesn't get distracted.

Fuzzyelvis

· #38 · May 2, 2016

EcoboostMKS said:
A company's policies don't trump state and federal laws though.

A company can make it MORE restrictive and tell you not to ask any questions if they want. IF you're an employee of course. But this is Uber so they make their own rules.

Walmart is perfectly free to tell employees not to ask anything if someone says their dog is a service dog. They CAN'T tell them to ask any more than federal law allows.

Uber is just doing what it does. Personally, if a dog looks clean and we'll behaved I'll just take it whether it's a pet or service dog. If it's not under control then I'm not obligated to regardless. But it would have to be really acting up for me to refuse if I really believed it was a service dog. I can't really imagine one behaving really badly unless something scared it or it was injured.

But then I'd take it anyway...I've picked up dogs hit by cars and put them in my car before. But I'm a big softie. Just not for people. I pretty much despise a lot of people.

Reactions: 1

Uruber

· #39 · May 2, 2016

EcoboostMKS said:
You realize most taxi drivers are independent contractors too, right? Most are not employees. And to blow your mind even more, you're just as much of a taxi as any other taxi on the road. You do the same exact job. Your car just doesn't have stickers on them, but you're a taxi.

And all someone has to do is complain to uber and you're deactivated. So no more $4 rides with no tip for you.

Don't worry you are not blowing my mind since I did work as a Taxi driver and I know exactly how it is. Do you know the huge diference between taxi and Uber,besides the city permits, stickers and all that? That you are using you PERSONAL vehicle, so if a dog rag my cab with odor, vomit, poop, hair etc I still get to put my daughter in my own personal vehicle and take her to school in a clean car while my taxi is getting clean up. I can't do that with Uber since I use the same vehicle, like Uber says " be your own boss, drive when it is convenient for you" So if I deside that one ride isn't convenient for me, well I am just following Uber's adverticement, the one that lead me to offer my company's services to Uber in the first place

I am just trying to make a point here since like I said in my last post I even have bought pampers for dogs and I keep then in my car, to be honest dogs don't bother me unless they are to big for my car, what it bothers me is that they want to make you do stuff like if you were an employee for them when they use every posible way to demonstrate that you are not, that is all.

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observer

· #40 · May 2, 2016

What the ADA needs to do is get off their hineys and get laws passed, then start "licensing" "training" "authorizing" or whatever they need to do so that service dogs are easily identified.

Anyone then caught violating the rules by falsely claiming a service animal should be fined $10,000 and or jailed for minimum 3 months.

Reactions: 4

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