[UberPotomac]

Hi - anyone not getting paid for surge pricing on trips in the last day or two with Uber? On three occasions I was in a surge zone and the app told me the next ride would give me $5.25 surge. When request comes and I accept it's gone. Have phoned driver support and they say it's a known issue in DC area.

Anyone else?

Yes, that shennanjngans are well know by most of us .

 

[UberPotomac]

Brand new to this forum but have been driving part time for just over a year. Uber just seems to be getting worse and worse. SCUMBAGS

Sorry you just found out but it's been going on forever .

 

[UberPotomac]

It was still an ongoing issue as of yesterday. I'm not driving today. To get your money I suggest you call driver support (for one or two rides at a time) and calmly explain the situation and ask that they credit you the missing surge. Sometimes they will do that. Other agents may give you the line that they cannot and that since Uber knows this is an issue, their "specialized team" is working on it and that you can rest assured all your missing surges will be credited when the technical glitch is resolved. I don't accept that and keep calling until I get an agent that plays ball.

The day before I actually got one of these overseas agents to spill the beans a little more on what they knew and how the operate... this guy told me they are allowed to instantly credit missing surges to your account as long as they are reasonable, lesser amounts.... say anywhere from $1 to $6. When it gets to the $11 and above surges (of which I lost quite a few last week) they are not allowed and have to request that the specialized team research and give the credit - that's when you should have screenshots.

Bottom line is I don't trust Uber to credit missing surges, large or small amounts. We are more than a week into this supposed "known issue" and they still haven't been able to fix it or put out any guidance/information to the driver community.

11 and above . Where do you drive ? Monaco ?
Another one was claiming bringing 5 to 6k a month .I gues U/ L driver do not need any stimulus bringing 70k
Sometimes I wonder if they just create their own facts and believe them .

 

[UberPotomac]

I gota disagree I make good money on here and the flexibility of the shuttle is unheard of but the surges don't get addressed and it's bs I'm hoping it gets fixed soon

It's all depend on what is your definition of what is good money after ACTUALLY ACCOUNTING your expenses , which many driver do not know or dont care to account .

 

[UberPotomac]

But why post surges if u won't pay them why not just don't put it u kno idk seems like my app is glitched or I'm getting burned they should just have a nother way to talk to somebody besides these damn idiots that answer now

"They should" many things but they WILL NOT .
After a while driving , you'll realize that all the BS about the drivers is ALL part of the plan .
UBER was founded with the purpose to find a way to get rid of "the guy sitting at front ".
His function is the mayor expense the company have and it is in the way to profits .
Typical millennial mentality , " me, me and me , like the world owes me ".
Since their beginning , they have people exclusively trying too find ways to cut driver wages, lower rates because , in their mind " lower fares , are more earning for drivers ".
What they never got is that if you lower so much the fares , driver cannot afford to pay operating cost, and turn a small profit ,driving became a losing proposition .