[Prawn Connery]

Caviar pays a little something (not very much) for excessive wait time, I believe after 10 minutes past scheduled pickup time. I want to say I think doordash does as well, but I can't really remember. I've never had any long waits on doordash anyways, they seem to be pretty good about sending you on time, unless the restaurant in particular is having some issues.

But GrubHub, on the other hand, Seems to be unwilling to compensate for sending you to a closed restaurant or for having you wait a very long time on an order. It hasn't happened very much, but I've had to wait approximately thirty minutes on an order yesterday, and tonight was my second instance in two days. Not even like the restaurant was having any unexpected problems, GrubHub just sent me very early.

After finding out, I contact support and they seemed to be willing to do nothing about it to compensate me (20-30min wait quoted).

This is my second day doing GrubHub so I don't want to screw up my stats quite yet, I want to see what the highest tier has to offer first.

I got lucky and a slot opened up on doordash and was able to immediately get an order from the very same restaurant that GrubHub had the 30-minute wait on. The delivery was only about six minutes away, so I made it back almost in perfect time, 3 minutes late after they marked the GrubHub order ready for pickup.

Since in my market it is extremely difficult to grab a block on doordash on the fly, I think what I will be doing is scheduling as many blocks as possible in advance on doordash, and simply pause/resume until I need an order

 

[Uber's Guber]

GrubHub, on the other hand, Seems to be unwilling to compensate

I wouldn't work for any company that begins their name with "Grub."

 

[NOXDriver]

Just tell them you waited to long and unassign you. I've done that a few times already. Penality? SO WHAT.

GH sucks regarding any adjustments.

 

[Prawn Connery]

I haven't waited yet, just walked into the restaurant hoping the pickup time was incorrect on the app (happens all the time), but the server told me nope it's going to be 20-30 minutes so I contacted support right away to see if I'd be compensated.

 

[sd1303]

Caviar pays a little something (not very much) for excessive wait time, I believe after 10 minutes past scheduled pickup time. I want to say I think doordash does as well, but I can't really remember. I've never had any long waits on doordash anyways, they seem to be pretty good about sending you on time, unless the restaurant in particular is having some issues.

But GrubHub, on the other hand, Seems to be unwilling to compensate for sending you to a closed restaurant or for having you wait a very long time on an order. It hasn't happened very much, but I've had to wait approximately thirty minutes on an order yesterday, and tonight was my second instance in two days. Not even like the restaurant was having any unexpected problems, GrubHub just sent me very early.

After finding out, I contact support and they seemed to be willing to do nothing about it to compensate me (20-30min wait quoted).

View attachment 445594

This is my second day doing GrubHub so I don't want to screw up my stats quite yet, I want to see what the highest tier has to offer first.

I got lucky and a slot opened up on doordash and was able to immediately get an order from the very same restaurant that GrubHub had the 30-minute wait on. The delivery was only about six minutes away, so I made it back almost in perfect time, 3 minutes late after they marked the GrubHub order ready for pickup.

Since in my market it is extremely difficult to grab a block on doordash on the fly, I think what I will be doing is scheduling as many blocks as possible in advance on doordash, and simply pause/resume until I need an order

DD does not pay for long waits. You can cancel, but then you take a hit on your completion rate.

DD pays for closed restaurants (you get half of the quoted pay).

 

[Prawn Connery]

I got DD to pay full rate once on a closed restaurant