I had a POO ride, two young ladies together and one wanted to be dropped off at a different spot than the other. I re-routed and dropped her off, then the other. The next day, emailed UBER, explained what happened and asked for the fare to be changed to UberX, since that was the service they received. Of course, the first four replies explained to me that when you do POO, the riders get in and out at different places. Finally, someone with more than a seventh grade education read my message and agreed to change their POO fare to UberX.