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Do you think it's OK to ask for your tip? (UBER-Approved in NY & CA)

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Discussion Starter · #1 · (Edited)
So we all know by now that UBER initially screwed the drivers with their 'No Tipping' policy and never rescinded that with their riders. And it has stuck to this day. 97% of riders do not tip.

I have announced to each of my SELECT riders that "effective as of May 2018, UBER no longer includes the tip in the fare". I pretend that UBER had been including a tip for us till now but they just changed their policy in May.

I then say to the rider about 3-4 mins before the trip ends, "So, John, would you like to add the tip in cash or with a credit/debit card?"

This accomplishes 3 things;
1. It establishes that a tip is required (because it is unless you've done something F'd up),
2. It lets the rider know he/she can pay with cash or credit/debit card (I use a free processor device),
3. There's still plenty of time left on the trip to handle the tip.

I also provide this 'TIP GUIDE' that recommends $5, the price of a Starbuck's coffee.
 

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97% of riders do not tip.
I won't argue that not enough pax are willing tippers, but if only 3% of your pax are tipping you, then the problem might be you. Or, perhaps you have positioned yourself to accepting only pool-pax in some ghetto?
I guess your card can't hurt. At 3%, I'd be willing to try anything different, or just quit the gig altogether.
So, John, would you like to add the tip in cash or with a credit/debit card?
I'd probably not get pushy though by saying this to your pax. My concern for you is if you are really situated in a gig where only 3% of the pax are currently tipping you, then you run the risk of "offending" a portion of the other 97% of pax who will 1* you to the point of deactivation.
I wish you luck!
 

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So we all know by now that UBER initially screwed the drivers with their 'No Tipping' policy and never rescinded that with their riders. And it has stuck to this day. 97% of riders do not tip.

I have announced to each of my SELECT riders that "effective as of May 2018, UBER no longer includes the tip in the fare". I pretend that UBER had been including a tip for us till now but they just changed their policy in May.

I then say to the rider about 3-4 mins before the trip ends, "So, John, would you like to add the tip in cash or with a credit/debit card?"

This accomplishes 3 things;
1. It establishes that a tip is required (because it is unless you've done something F'd up),
2. It lets the rider know he/she can pay with cash or credit/debit card (I use a free processor device),
3. There's still plenty of time left on the trip to handle the tip.

I also provide this 'TIP GUIDE' that recommends $5, the price of a Starbuck's coffee.
I see Ratings Accelerating towards a Flaming Crash.

So we all know by now that UBER initially screwed the drivers with their 'No Tipping' policy and never rescinded that with their riders. And it has stuck to this day. 97% of riders do not tip.

I have announced to each of my SELECT riders that "effective as of May 2018, UBER no longer includes the tip in the fare". I pretend that UBER had been including a tip for us till now but they just changed their policy in May.

I then say to the rider about 3-4 mins before the trip ends, "So, John, would you like to add the tip in cash or with a credit/debit card?"

This accomplishes 3 things;
1. It establishes that a tip is required (because it is unless you've done something F'd up),
2. It lets the rider know he/she can pay with cash or credit/debit card (I use a free processor device),
3. There's still plenty of time left on the trip to handle the tip.

I also provide this 'TIP GUIDE' that recommends $5, the price of a Starbuck's coffee.
JustGET OUT THERE
AND BEG FOR CHANGE !
 

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I personally don't ask for tips and consider it rude and unprofessional.

As a select driver you shouldn't get discouraged when someone doesn't tip you, but you should work on getting $20 or higher from someone who was gonna give you $5 or $10 anyway. There might be a lot of cars in your market, but the competition to entertain people is not there.
 

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Most people arent going to read that wall of text. Taxi drivers on these forums that have driven for decades have testified to that.

My tablet worka great. Its eye catching and different then what they normally see. I keep the message short and sweet and only remind them that tipping is appreciated.

I have a new system with new slides, I may try soon, perhaps this weekend or the next.
 

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I remember reading somewhere that Dara told pax that if they wanted better ratings they should Tip.......If thats true and It comes from the CEO, why dont they recommend it in the app?????????
He definitely said it lol and to my surprise the reaction on here was 99% negative lol
 

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Discussion Starter · #11 · (Edited)
I won't argue that not enough pax are willing tippers, but if only 3% of your pax are tipping you, then the problem might be you. Or, perhaps you have positioned yourself to accepting only pool-pax in some ghetto?
I guess your card can't hurt. At 3%, I'd be willing to try anything different, or just quit the gig altogether.

I'd probably not get pushy though by saying this to your pax. My concern for you is if you are really situated in a gig where only 3% of the pax are currently tipping you, then you run the risk of "offending" a portion of the other 97% of pax who will 1* you to the point of deactivation.
I wish you luck!
I thought the problem could be me but I determined that the issue was UBER's false narrative about 'no tipping necessary'. The reason I know it's not about me is 1. the glowing comments I receive, 2. my 4.85 rating, and 3. when I do get tips from conscientious riders it's $5, $10, & $20. Riders all get cold Perrier and Bluetooth for their playlist. I drive ONLY SELECT passengers in Beverly Hills, yet still, most (97%) still believe that UBER pays drivers the tip because that's what UBER told riders..

Second, there is nothing that could be considered 'pushy' in light of the UBER corporate narrative structure against drivers, the lie that tips are included. UBER has never corrected that misinformation and that is beyond 'pushy'. When you are competing with a corp lie you need to be creative to counter that effort. Anyway, so far no complaints and no change in my rating. The tips have increased as riders are shamed into straightening up their act.

Just an fyi, if you are driving UBERx your net earnings after expenses are $7.58 / hr before taxes. The only way to earn 3x the rate is driving SELECT. For every $5 earned as UBERx, a SELECT driver earns $15 for the same trip. Good luck out there!
 

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Uber has changed from TIPS ARE INCLUDED to TIPS ARE NOT REQUIRED OR EXPECTED which might be worse for at least a year now I think.
 
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Discussion Starter · #13 ·
I see Ratings Accelerating towards a Flaming Crash.

JustGET OUT THERE
AND BEG FOR CHANGE !
...or just sit back and rely on UBER's false narrative 'no tipping necessary'. Let UBER steamroll you while you whine and complain about low tips.

Drivers helping instill the fact that drivers should be tipped are good in my book. Good work.

....can't rely on UBER to support drivers. Proactive ideas are necessary!
 

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Discussion Starter · #14 ·
I personally don't ask for tips and consider it rude and unprofessional.

As a select driver you shouldn't get discouraged when someone doesn't tip you, but you should work on getting $20 or higher from someone who was gonna give you $5 or $10 anyway. There might be a lot of cars in your market, but the competition to entertain people is not there.
UBER doesn't consider it 'rude & unprofessional' to tell riders not to tip, so why would it be rude to ask them to tip? Riders in my area (Beverly Hills, CA) are def not looking to be 'entertained' by the drivers.

Uber has changed from TIPS ARE INCLUDED to TIPS ARE NOT REQUIRED OR EXPECTED which might be worse for at least a year now I think.

UBER is a menace , like a swarm of mosquitos, when it comes to tipping advice.
 

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I personally don't ask for tips and consider it rude and unprofessional.

As a select driver you shouldn't get discouraged when someone doesn't tip you, but you should work on getting $20 or higher from someone who was gonna give you $5 or $10 anyway. There might be a lot of cars in your market, but the competition to entertain people is not there.
If it's a pool ride. You can stay in the right hand lane and go the speed limit. That should add some time on your tab too. worked a little bit for me. Was funny when he said I can move over and I told him it's my car and this is how I drive it (it isn't). He went to sleep and ca-ching!
 

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97% of riders do not tip.

I have announced to each of my SELECT riders that "effective as of May 2018, UBER no longer includes the tip in the fare". I pretend that UBER had been including a tip for us till now but they just changed their policy in May.

I then say to the rider about 3-4 mins before the trip ends, "So, John, would you like to add the tip in cash or with a credit/debit card?"

This accomplishes 3 things;
1. It establishes that a tip is required (because it is unless you've done something F'd up),
2. It lets the rider know he/she can pay with cash or credit/debit card (I use a free processor device),
3. There's still plenty of time left on the trip to handle the tip.

I also provide this 'TIP GUIDE' that recommends $5, the price of a Starbuck's coffee.
Where do you get 97%??!!
 

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I'll say this again...

I've said it LOADS OF TIMES,

I'll ask people if they tip their uber driver 9/10 the awnser is no (and 1/10 i'm skeptical about)

Then for whatever reason they take a taxi and pay twice as much (it's about half as much here now) they will still tip me in the taxi more often than i can beleive.


It's entirely TKS no tipping them. Would you tip your Walmart cashier?
 

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40 years experience in management, sales and customer service.
Never ask passengers for a tip unless.
They ask you about tip options or something like that.
If they asked about how you like ubering, tell them it is getting better, they raised 5 cents/mile, and added the tipping option in the app. (Be creative)
For SOME passengers and cities , tipping box, or displaying $bills somewhere on the dashboard , or a TIP sign is OK.
If they asked about how much you get from the fare, tell them about 30%, and we keep all the tips.
SOME super friendly and/or regular passengers, you can joke in the middle of the conversation and say, so I won't get a tip, hahahahaaaa.
 
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