Why did you use airplane mode in the middle of a trip on Uber? Lyft would make sense, as it's the ONLY way to stop any more requests from coming in while you're on a ride, but Uber gives you the option to do that right in the app.
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Need advice on being put on "black list"
So at the beginning of last week I received a notification from Uber that my account has been flagged. Their customer support obviously sucks, and their office in NJ told me that someone complained about me, and after Uber investigated they found that I used an airplane mode.
That specific rider that they said that has complained has made me stop 5 times at random locations in NYC with a final stop by Columbus Ave. Of course the system will think that I made up a route....
What and who can I go to? This is ridiculous, I have a 4.96 rating, driving Uber Black. The ppl at the office said once I am put on the "black list" I will never be removed.
WTH???
Advice or a contact would be so appreciated!
That specific rider that they said that has complained has made me stop 5 times at random locations in NYC with a final stop by Columbus Ave. Of course the system will think that I made up a route....
What and who can I go to? This is ridiculous, I have a 4.96 rating, driving Uber Black. The ppl at the office said once I am put on the "black list" I will never be removed.
WTH???
Advice or a contact would be so appreciated!
1 - 3 of 13 Posts
True. I wasn't specific enough. Thank you.Lyft allows you to stop new requests. However if you accepted a line ride then you can't stop new line riders from being added.
Did you take your dashcam footage to a greenlight hub to prove your case that the pax agreed?I wish I was leaving out something. Clients receive refund from Uber for a ride that took longer than the usual route. They believe the passenger rather than the person who actually does the job. I am sure there are plenty of drivers that drive around the city in order to make up mileage. I have no time for this type of BS, but now I am penalized for what many others tend to do.
1 - 3 of 13 Posts
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