Need advice on being put on "black list"

Aribari said:

So at the beginning of last week I received a notification from Uber that my account has been flagged. Their customer support obviously sucks, and their office in NJ told me that someone complained about me, and after Uber investigated they found that I used an airplane mode.
That specific rider that they said that has complained has made me stop 5 times at random locations in NYC with a final stop by Columbus Ave. Of course the system will think that I made up a route....
What and who can I go to? This is ridiculous, I have a 4.96 rating, driving Uber Black. The ppl at the office said once I am put on the "black list" I will never be removed.

WTH???

Advice or a contact would be so appreciated!

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Here is the BEST advice your gonna get;
NEVER, EVER, EVER go out of your way, or do anything nice for sneaky, lying, cheap pax. you will get burned in the end! remember that...PERIOD! if pax want to stop the PAX MUST CHANGE ALL DESTINATIONS FROM THE PAX PHONE ONLY!
there ya go.
oh yeah, I have a dash cam. If im in a super good mood I MAY change destination for pax if she looks "hot". But only after I inform her I am recording her audio, then I turn down music, have pax state her name and that she would like me to change destination for her. THEN, you must call the app and immediately let them know you have the audio if they need it. (thats why I only do it for the hotties. Too much work). Not recommended for nube.