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Need advice on being put on "black list"

959 Views 12 Replies 9 Participants Last post by  RockinEZ
So at the beginning of last week I received a notification from Uber that my account has been flagged. Their customer support obviously sucks, and their office in NJ told me that someone complained about me, and after Uber investigated they found that I used an airplane mode.
That specific rider that they said that has complained has made me stop 5 times at random locations in NYC with a final stop by Columbus Ave. Of course the system will think that I made up a route....
What and who can I go to? This is ridiculous, I have a 4.96 rating, driving Uber Black. The ppl at the office said once I am put on the "black list" I will never be removed.


Advice or a contact would be so appreciated!
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That is the issue, I have never used an airplane mode. Uber claimed as if I did, because they see no reason for me to drive in certain areas, not knowing that the client requested for me to drive him to few stops on the way to his final destination.
The pax has the ability to add stops in the rider app. ALWAYS make them add the stops to the ride. If they refuse, then tell them you can't make stops unless they are logged in the app.
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