[Mars Troll Number 4]

OK... so this is a problem, it's a scam, we know it's a scam.



All you have to do is send 1 text the second the customer get's in the car.

"Are you in my car?/is the passenger in my car"

Make them reply with a text or not get a ride.

Don't start the trip either...


Just wait until you get a reply text.


If they make another stop... write out "are you still in my car?" and make them reply.




If the customer get's weirded out explain that you are doing this to prevent fraud and protect them from fraudulent charges to their account, or someone else hoping in the car to pretend to be them.


It should only take about 2 seconds and if a customer tries to contest that you gave them a ride....

LOL...

That should put an end to the argument pretty fast.


This is a slight variation on the method i use to prevent fraud using the company taxi app. If the app customer is set up to "pay by app" and if i have a strange feeling, or the customer is going a long distance, or if they seem really shady, if the gender/customer name is a miss match...

I will call dispatch and have them call and confirm that i have the right person in the car. To the customer it looks like we are going above and beyond to prevent fraud and protect THEM... At the end of the day it's all about PROTECTING ME!


One time I had a pay-by-app customer wanting to go to Tampa, from Orlando, in the hood...I waited until we we were on the highway and had dispatch call.

About a day later I get a call from taxi operations "we have a customer contesting a $150 app charge, did you confirm the name or are we going to have to pull the tape (security video)?"

"Wayne check the call logs, i had dispatch confirm i had the right person" I reply.

"Oh F this... this ($(($ is trying to $**$ us, thanks for making this easy" he replies before hanging up.

Needless to say.. i didn't get backcharged at all on that, not .01

 

[rumbl]

Yeah... no offense here man but that's a horrible idea

 

[freddieman]

this is too much work and stress on something that is LESS than 1% happening. i would take that 1% fraud on a short run than go through this redundant process. plus the pax will think ur a freak.

 

[MUGATS]

Uber could solve all of this by having a random 4 digit code generate for each ride.

Pax gets in and give the code to you. If it matches....trip will start. If not....trip won't start.

They won't though because the realize 25% of users are regular violators of their TOS.

 

[fork2323]

Hu? Just ask them their name b4 they get into tbe car.. done.

OK... so this is a problem, it's a scam, we know it's a scam.

All you have to do is send 1 text the second the customer get's in the car.

"Are you in my car?/is the passenger in my car"

Make them reply with a text or not get a ride.

Don't start the trip either...

Just wait until you get a reply text.

If they make another stop... write out "are you still in my car?" and make them reply.

If the customer get's weirded out explain that you are doing this to prevent fraud and protect them from fraudulent charges to their account, or someone else hoping in the car to pretend to be them.

It should only take about 2 seconds and if a customer tries to contest that you gave them a ride....

LOL...

That should put an end to the argument pretty fast.

This is a slight variation on the method i use to prevent fraud using the company taxi app. If the app customer is set up to "pay by app" and if i have a strange feeling, or the customer is going a long distance, or if they seem really shady, if the gender/customer name is a miss match...

I will call dispatch and have them call and confirm that i have the right person in the car. To the customer it looks like we are going above and beyond to prevent fraud and protect THEM... At the end of the day it's all about PROTECTING ME!

One time I had a pay-by-app customer wanting to go to Tampa, from Orlando, in the hood...I waited until we we were on the highway and had dispatch call.

About a day later I get a call from taxi operations "we have a customer contesting a $150 app charge, did you confirm the name or are we going to have to pull the tape (security video)?"

"Wayne check the call logs, i had dispatch confirm i had the right person" I reply.

"Oh F this... this ($(($ is trying to $**$ us, thanks for making this easy" he replies before hanging up.

Needless to say.. i didn't get backcharged at all on that, not .01

 

[entrep1776]

OK... so this is a problem, it's a scam, we know it's a scam.

All you have to do is send 1 text the second the customer get's in the car.

"Are you in my car?/is the passenger in my car"

Make them reply with a text or not get a ride.

Don't start the trip either...

Just wait until you get a reply text.

If they make another stop... write out "are you still in my car?" and make them reply.

If the customer get's weirded out explain that you are doing this to prevent fraud and protect them from fraudulent charges to their account, or someone else hoping in the car to pretend to be them.

It should only take about 2 seconds and if a customer tries to contest that you gave them a ride....

LOL...

That should put an end to the argument pretty fast.

This is a slight variation on the method i use to prevent fraud using the company taxi app. If the app customer is set up to "pay by app" and if i have a strange feeling, or the customer is going a long distance, or if they seem really shady, if the gender/customer name is a miss match...

I will call dispatch and have them call and confirm that i have the right person in the car. To the customer it looks like we are going above and beyond to prevent fraud and protect THEM... At the end of the day it's all about PROTECTING ME!

One time I had a pay-by-app customer wanting to go to Tampa, from Orlando, in the hood...I waited until we we were on the highway and had dispatch call.

About a day later I get a call from taxi operations "we have a customer contesting a $150 app charge, did you confirm the name or are we going to have to pull the tape (security video)?"

"Wayne check the call logs, i had dispatch confirm i had the right person" I reply.

"Oh F this... this ($(($ is trying to $**$ us, thanks for making this easy" he replies before hanging up.

Needless to say.. i didn't get backcharged at all on that, not .01

Wrong pax. If you take them to their preentered destination, I would think this pretty strong case for driver. I have had one scammer try to pull wrong passenger out of over 1000 trips. I contested the fare adjustment and Uber gave me the money.

Texting customer all the time too painful seems kind of weird. I'm in smaller market so I think pax are little more ethical since chance we'll be matched again.

 

[Fubernuber]

In 1000 fares this happen zero times to me but i dont pick up pool or x and i dont pick up in the hood and generally cancel if i see hoodrats attempting to board my car. Am i racist? Is b.e.t. racist? How about b.l.m.? How about congressional black caucuss? I dont just mean blacks. Any person who might have less than average manners gets cancelled on. If you rolling out your trailer park you get cancelled on. If you live in the ghetto cancel. If you rolling out of 5 star hotel with gold teeth on. If you are a millenial hipster who wants to protest trump or a kkk supporter... basically almost half the riders out there. Yes i am very picky but the easiest way to avoid undesirables is by the hood they live in

 

[entrep1776]

Any person who might have less than average manners gets cancelled on.

By definition "less than average" you would cancel on 50% of riders. Just saying

 

[Mars Troll Number 4]

They won't though because the realize 25% of users are regular violators of their TOS.

That number is too low

By definition "less than average" you would cancel on 50% of riders. Just saying

So is that one...

 

[steveK2016]

I wouldn't sai its a terrible idea but does seem like a lot of extra work

 

[Red Leader]

In 3 years and several thousand rides! I have never had this scam pulled on me.

I wouldn't sai its a terrible idea but does seem like a lot of extra work

I would say it basically is just intended to piss off the passenger.

 

[steveK2016]

In 3 years and several thousand rides! I have never had this scam pulled on me.

I would say it basically is just intended to piss off the passenger.

Whether its a scam or shell shock at the bill, it happens.

One thing ive done is if i have a group of 4 and the first one being dropped off is the account holder, i have him send me a text saying "i, account holder name, authorize my friend scott to be dropped off at address a, chris at address b and roger at address c"

This also gave me an itinerary of places to go so all i had to do was click the address in the link and it shots it off to google maps.

If they complain of an inefficient route, which happens more frequently than id like, youre covered even when the account holder cant change the address in his app.

Also for when an account holder is requesting for someone else, i have the account holder text me saying they authorize for so and so to ride on their account.

Will all pax try to scam you? Of course not. But will you get into an accident everytime you get in the vehicle? Yet we always want insurance to cover us. This is covering your ass. I wouldnt do it every time but if i were suspecious, i might do this.

 

[Red Leader]

My point is...it's extremely rare and Uber pays you virtually evrytime. There may be a few exceptions, but my guess is there is more to the story.

Kinda like people who say they were deactivated out of the blue with no warning or explanation. Yea...I'm sure it happened just like that.

 

[Rooster06]

Always ask their name, without them being able to see your screen. Pretty darn simple really.

 

[Mars Troll Number 4]

Always ask their name, without them being able to see your screen. Pretty darn simple really.

Then they claim the next day or whatever that you never took them on a ride...

So yes.. that does work to get the right person,

But no.. it doesn't prevent fraud...

 

[Rooster06]

With that mindset, every single ride taken is able to be reported as fraud. Quite honestly, I don't know if you're jaded, got burned bad, or are trying to fix a problem that is a statistical non-issue. Or, you're just SUPER into this and are trying to revolutionize a part of the system where you see a minuscule issue. Either way, there's a laundry list of problems with the Ubes, but finding the right rider based on a name verification, and maintaining that rider throughout the duration of the ride is not one... unless you're driving some pretty crazy stuff... or are just really horrible at keeping accountability of your riders.

Furthermore, you are adding a minimum of 4 text messages into a process that Should require 0 if everything goes as planned. AND THEN you have to ADD A CAVEAT as to why you're not really a CREEPY PERV! Thanks, but no thanks. I'll just ask for their name, and then keep track of who's in my car. But good luck with your stalkin' Bro.

 

[Andretti]

Nearly 500 rides, and it never happened yet.

I think it's more effort and pax inconvenience than is warranted, given the very small likelihood of fraud taking place.