I think what they mean is you can't give your info to another person and have them use it. But you CAN order a ride for them yourself and not be in the car. Except if they are under 18.
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My Rules and Customer Service, To Protect Uber/Lyft Ratings
12 Year Driving Taxi in the IE 1999 to 2011, car was $500 per week and can have own clients, i was networking with a few other drivers to keep personal business going.
My current car is a 2017 Lincoln MKZ Hybrid Reserve
As of 10.26.14 I am now a Uber/Lyft driver. This is My Advice for New Uber/Lyft Drivers (take it or leave it)
The following rules and advice are not written in stone, relax as needed...
For your safety.
Do not walk women to door, boyfriends and husbands may think you are the other guy, If you are looking for a quick beat down, Do this on the wrong night and you will find what you are looking for, You are not a taxi driver, you are just some unknown man/woman in a car.
if your passenger becomes hostile, angry, or threatening in any way, do not get out of your car, your car is your safety zone if you have to get out of your car remember to take your keys and cell phone with you but do not approach the passenger,
Only allow passenger to seat behind you if all other seats are taken, as far as i'm concerned this is total disrespect,
Don't give a drunk man's woman too much attention, This is not a joke - You have been warned..
Do not deliver sealed packages, this is bad news for a lot of reasons, unless you are doing it as part of a Uber/Lyft delivery program
For your health and well-being
Occasionally get out of car when it's appropriate, assist passengers when it's obviously needed, get out and open your own trunk, not saying you have to load the luggage but at least supervise the loading of the luggages and packages Do this for your heath not just to assistant clients,
if you work long hours and feeling fatigued, take naps and breaks when needed
For Your Ratings
Keep windows clean at all times and Always offer the front seat (i don't always offer but i do keep it clear of personal items),
Greet the client by name if possible, say "Hello john, thank you for using uber/lyft, good morning/afternoon/evening,
do not ask how is your morning evening or night, unless they ask you first, Some people take this type of comment personally remember not everyone's brain working in the same, your passenger may be having a bad day, for whatever reason, so why ask someone how is their day morning noon or night unless they ask you first,
ask your passengers to let you know if the car is too hot or too cold and if they prefer windows up or down, blah blah blah I know it's your car your way your rules, just remember they are paying for a ride and if you're using Uber or Lyft money to pay your bills your passengers is where that money came from,
Confirm address with passenger, Ask if they wish to point the way or use GPS, and try to restrain from using voice navigation you should have your phone mounted high enough so you can clearly see the navigation it is very annoying, I only turn on voice navigation if for example in LA during the very confusing freeway transitions,
ask what freeway speed they wish you to drive, the limit or 5, 10, 15 MPH over, my cruise control is set at a limit of 69 mph just an occasional burst of speed or slow down to keep cars from cruising next to me (may limit is 5 MPH over without asking)
Ask if they have favorite music station or offer direct audio imput, i don't do this everytime,
do not force conversations with passengers this is one of the biggest mistakes that drivers make, instead start off with a leading comment like wow really has been hot the last couple of days, wow really has been cold the last couple of days, and if the passenger responds with more than a yep well then you know they don't want to talk,
if your passenger is engaging in a conversation with you try to keep it to neutral subjects, do not ask your passengers opinion on things in the news, political thing, religion, opinions about dating and marriage, because they may have an extreme opposite opinion of yours and now you opened yourself up to a whole can of worms,
And also do not insert yourself into passengers conversation unless it is appropriate to do so, for example passengers in the back seat maybe having a discussion about what movies they want to see and don't want to see and there's obviously a slight dispute between them, don't open your mouth and suggest a movie, you may be for example pissing off the account holder, and then you may Wonder later why you got a one star,
Offer personal assistant, especially to the elderly or people with disabilities, My mom uses a walker I have one stared a lot of drivers for not helping my mother,
Do not call clients unless really needed, it's annoying to passangers,
If client does any of the following, most of the time cancel:
3 or more for Uber pool or lyft-line = Cancel, (dont't every relax this rule)
5 or more for UberX , 7 or more for UberXL = Cancel, (dont't every relax this rule)
Got to love the client phone calls and texts - Not
Call or text or gets in car complaining about anything = Cancel,
Call for any reason but sounds drank or stoned = Cancel, (dont't every relax this rule)
Call or text, to ask "Where are you?" = Cancel, (i usually relax this this rule, if they don't sound disrespectful)
Call or text, with something like "your ETA was 4 minutes, 5 minutes a go" = Cancel,
Call or text within a few seconds, to say you passed the location = Cancel,
Call or text about wrong pin location, but don't acknowledge their mistake = Cancel,
Call more than once to ask your ETA = Cancel,
Call to ask why your car stoped and it was only for a minute or less = Cancel,
Call to ask if you are coming = Cancel,
(i relax this rule, if more then a minute to get out of parking lot)
Call to ask if you know the area (yes, i've had this call a few times) = Cancel,
Call to ask if they can pay cash = Cancel,
Call to ask if you can pick-up someone under 18 yo (happen just last Friday) = Ride Cancel,
Call or text with address and/or directions to their location, that's clearly shown in app = Cancel,
All passenger(s) Coming look under 18 yo = Cancel (uber's tos, much be 18 yo or older to have uber account)
Asks you to delivery a sealed package = Cancel,
Asks you pick-up a sealed package from a 3rd party and deliver to a 4th party = Cancel,
Ask you to wait for friend(s) that's coming to car, a few minutes later they need to go look for friend(s) = Cancel,
Having to tell passenger, you can't do this or that = Cancel,
Passenger with rating (unless high surge) of 4.6 or under = Cancel
Not acknowledging any mistake(s) on their part = Cancel,
My fav,
Calling to Tell you, you could have been 1 or more minutes earlier if you had turned on that other street = Cancel,
Too many to list all, but you get the picture..
After all that, Just S.T.F.U. and Drive, unless passanger wishes to talk,
("s.t.f.u. and drive" is my transportation motto)
My current car is a 2017 Lincoln MKZ Hybrid Reserve
As of 10.26.14 I am now a Uber/Lyft driver. This is My Advice for New Uber/Lyft Drivers (take it or leave it)
The following rules and advice are not written in stone, relax as needed...
For your safety.
Do not walk women to door, boyfriends and husbands may think you are the other guy, If you are looking for a quick beat down, Do this on the wrong night and you will find what you are looking for, You are not a taxi driver, you are just some unknown man/woman in a car.
if your passenger becomes hostile, angry, or threatening in any way, do not get out of your car, your car is your safety zone if you have to get out of your car remember to take your keys and cell phone with you but do not approach the passenger,
Only allow passenger to seat behind you if all other seats are taken, as far as i'm concerned this is total disrespect,
Don't give a drunk man's woman too much attention, This is not a joke - You have been warned..
Do not deliver sealed packages, this is bad news for a lot of reasons, unless you are doing it as part of a Uber/Lyft delivery program
For your health and well-being
Occasionally get out of car when it's appropriate, assist passengers when it's obviously needed, get out and open your own trunk, not saying you have to load the luggage but at least supervise the loading of the luggages and packages Do this for your heath not just to assistant clients,
if you work long hours and feeling fatigued, take naps and breaks when needed
For Your Ratings
Keep windows clean at all times and Always offer the front seat (i don't always offer but i do keep it clear of personal items),
Greet the client by name if possible, say "Hello john, thank you for using uber/lyft, good morning/afternoon/evening,
do not ask how is your morning evening or night, unless they ask you first, Some people take this type of comment personally remember not everyone's brain working in the same, your passenger may be having a bad day, for whatever reason, so why ask someone how is their day morning noon or night unless they ask you first,
ask your passengers to let you know if the car is too hot or too cold and if they prefer windows up or down, blah blah blah I know it's your car your way your rules, just remember they are paying for a ride and if you're using Uber or Lyft money to pay your bills your passengers is where that money came from,
Confirm address with passenger, Ask if they wish to point the way or use GPS, and try to restrain from using voice navigation you should have your phone mounted high enough so you can clearly see the navigation it is very annoying, I only turn on voice navigation if for example in LA during the very confusing freeway transitions,
ask what freeway speed they wish you to drive, the limit or 5, 10, 15 MPH over, my cruise control is set at a limit of 69 mph just an occasional burst of speed or slow down to keep cars from cruising next to me (may limit is 5 MPH over without asking)
Ask if they have favorite music station or offer direct audio imput, i don't do this everytime,
do not force conversations with passengers this is one of the biggest mistakes that drivers make, instead start off with a leading comment like wow really has been hot the last couple of days, wow really has been cold the last couple of days, and if the passenger responds with more than a yep well then you know they don't want to talk,
if your passenger is engaging in a conversation with you try to keep it to neutral subjects, do not ask your passengers opinion on things in the news, political thing, religion, opinions about dating and marriage, because they may have an extreme opposite opinion of yours and now you opened yourself up to a whole can of worms,
And also do not insert yourself into passengers conversation unless it is appropriate to do so, for example passengers in the back seat maybe having a discussion about what movies they want to see and don't want to see and there's obviously a slight dispute between them, don't open your mouth and suggest a movie, you may be for example pissing off the account holder, and then you may Wonder later why you got a one star,
Offer personal assistant, especially to the elderly or people with disabilities, My mom uses a walker I have one stared a lot of drivers for not helping my mother,
Do not call clients unless really needed, it's annoying to passangers,
If client does any of the following, most of the time cancel:
3 or more for Uber pool or lyft-line = Cancel, (dont't every relax this rule)
5 or more for UberX , 7 or more for UberXL = Cancel, (dont't every relax this rule)
Got to love the client phone calls and texts - Not
Call or text or gets in car complaining about anything = Cancel,
Call for any reason but sounds drank or stoned = Cancel, (dont't every relax this rule)
Call or text, to ask "Where are you?" = Cancel, (i usually relax this this rule, if they don't sound disrespectful)
Call or text, with something like "your ETA was 4 minutes, 5 minutes a go" = Cancel,
Call or text within a few seconds, to say you passed the location = Cancel,
Call or text about wrong pin location, but don't acknowledge their mistake = Cancel,
Call more than once to ask your ETA = Cancel,
Call to ask why your car stoped and it was only for a minute or less = Cancel,
Call to ask if you are coming = Cancel,
(i relax this rule, if more then a minute to get out of parking lot)
Call to ask if you know the area (yes, i've had this call a few times) = Cancel,
Call to ask if they can pay cash = Cancel,
Call to ask if you can pick-up someone under 18 yo (happen just last Friday) = Ride Cancel,
Call or text with address and/or directions to their location, that's clearly shown in app = Cancel,
All passenger(s) Coming look under 18 yo = Cancel (uber's tos, much be 18 yo or older to have uber account)
Asks you to delivery a sealed package = Cancel,
Asks you pick-up a sealed package from a 3rd party and deliver to a 4th party = Cancel,
Ask you to wait for friend(s) that's coming to car, a few minutes later they need to go look for friend(s) = Cancel,
Having to tell passenger, you can't do this or that = Cancel,
Passenger with rating (unless high surge) of 4.6 or under = Cancel
Not acknowledging any mistake(s) on their part = Cancel,
My fav,
Calling to Tell you, you could have been 1 or more minutes earlier if you had turned on that other street = Cancel,
Too many to list all, but you get the picture..
After all that, Just S.T.F.U. and Drive, unless passanger wishes to talk,
("s.t.f.u. and drive" is my transportation motto)
21 - 40 of 112 Posts
True, could be. With the exception of a corporate account, I fail to see why it is so hard for someone to download the app and just ask the would-be requestor to just provide them with their credit/debit card info.I think what they mean is you can't give your info to another person and have them use it. But you CAN order a ride for them yourself and not be in the car. Except if they are under 18.
I mean, it is just troublesome to call/text the account holder where you are and having them drop the pin and then guess-rate the trip at the end.
I've had quite a few cancels that way though. I don't usually call anymore but even when I did I would get the app holder who would then tell me they would call the person to tell them I was there. I would ask where they were going to "put it on the gps ahead of time" and since it was usually already at 3 mins or more by then if I didn't like what I heard it was very likely I could cancel before the actual pax came out.True, could be. With the exception of a corporate account, I fail to see why it is so hard for someone to download the app and just ask the would-be requestor to just provide them with their credit/debit card info.
I mean, it is just troublesome to call/text the account holder where you are and having them drop the pin and then guess-rate the trip at the end.
I don't know how many of my cancels now are those but I imagine it's common since they don't have any notification unless the app holder gets it and calls them.
I did have a few app holders say "they're supposed to be outside waiting" and be irritated that they was getting them a ride and they weren't ready. (So inconsiderate).
Welcome to MY world!
I have learned to cancel when there are immediate red flags as well. For example tonight I had someone (who dropped the pin in the wrong place) ask by phone if I could be there at exactly 8:50pm. It was a college kid. My response: cancel.
If they are comming home from the bars it is a very high probability event that they will vomit in the car. Young, inexperienced drinker and had way too much = bad experience!Why? What's wrong with telling you it's their 21st birthday? Am I missing something here?
Have you ever considered that your attitude towards passengers makes them rate other drivers lower out of general disgust for Uber?
I get 2 or 3 of your points on the list. The rest are silly and anti-passenger.
I get 2 or 3 of your points on the list. The rest are silly and anti-passenger.
At least there's someone out here who's willing to tell the passengers they stink unlike everyone else who keeps it to himself and complains about it on a message board
I an a client as well as a Driver, my 7 day rating this week is 5.0Have you ever considered that your attitude towards passengers makes them rate other drivers lower out of general disgust for Uber?
I get 2 or 3 of your points on the list. The rest are silly and anti-passenger.
My rules work for me, you can relex any rule as needed.
Yes i do tell then. Many times passenger is standing right at my window, my uber rating still shows as 4.9 in the client app,At least there's someone out here who's willing to tell the passengers they stink unlike everyone else who keeps it to himself and complains about it on a message board
if trip has not started you have the power, if you have started trip then passenger has the power, now you kiss ass,
A few if you need to grown some balls..
Is there any downside with Uber for canceling too much? Meaning.....do they know every time you cancel and use it against you if they deem it excessive?
Don't be excessive, only time i got a text about canceling was when trying to work surge, i canceled about 3 out of 5 pings, uber said "we not having that shit" ...lolIs there any downside with Uber for canceling too much? Meaning.....do they know every time you cancel and use it against you if they deem it excessive?
Are you sure??i need to know this.. I don't want to be on the hook for not knowing.. Wouldn't hold up in courtI think what they mean is you can't give your info to another person and have them use it. But you CAN order a ride for them yourself and not be in the car. Except if they are under 18.
Yep, that is correct. The best way to ensure that the rider (who's not the account holder) is correct, is to still ask for the account holder's name. It's an obvious red flag if rider doesn't even know the name of the person that requested the ride for them.Are you sure??i need to know this.. I don't want to be on the hook for not knowing.. Wouldn't hold up in court
Your right the official email fro uber :Yep, that is correct. The best way to ensure that the rider (who's not the account holder) is correct, is to still ask for the account holder's name. It's an obvious red flag if rider doesn't even know the name of the person that requested the ride for them.
Thanks for reaching back.
Partner-driver can pick up the person as long as they've confirmed that it was him/her to be picked up, for us to avoid having a report of wrong riderincidents. You can call or text the person who requested the trip to confirm whom you will be picking up.
For an instance, a family will be having a Sunday family lunch on the house of their daughter. Since the parents don't have any car, and the daughter was busy preparing the food and she can't fetch her parents, she can request an Uber for them. And accidentally, you got this request, all you have to do when you arrive on the pick up location is to call the requesting rider and confirm whom you will be picking up.
I hope this clarify things a bit. If I can assist you with anything else, please let me know.
Offer H2O and phone/USB power. These are huge and pax love them.
H2O: I keep a small soft pack with flip up top cooler handy with sealed ice pack (no loose ice = no water in car!) ; Cases of water are cheap between $1.99 - $2.99 for 24 bottles. keep in trunk and replenish as needed.
As for power, I have 1 outlet in front seat; 2 outlets for rears seats . Each has a DC USB charger and I carry 2 iPhone and 1 micro USB cords (Android/Blackberry) with me at all times. Tip : get the retractable cords so they stash easy and don't get all tangled. Can be picked up at $1 stores, Big Lots, TJ MAXX, etc.
For the record, the USB Power wins pax over more than H20. Except late evenings when both are in high demand!
Uber on.....
H2O: I keep a small soft pack with flip up top cooler handy with sealed ice pack (no loose ice = no water in car!) ; Cases of water are cheap between $1.99 - $2.99 for 24 bottles. keep in trunk and replenish as needed.
As for power, I have 1 outlet in front seat; 2 outlets for rears seats . Each has a DC USB charger and I carry 2 iPhone and 1 micro USB cords (Android/Blackberry) with me at all times. Tip : get the retractable cords so they stash easy and don't get all tangled. Can be picked up at $1 stores, Big Lots, TJ MAXX, etc.
For the record, the USB Power wins pax over more than H20. Except late evenings when both are in high demand!
Uber on.....
Never! For $7-9 fare if that bend over like this....no way son.Offer H2O and phone/USB power. These are huge and pax love them.
H2O: I keep a small soft pack with flip up top cooler handy with sealed ice pack (no loose ice = no water in car!) ; Cases of water are cheap between $1.99 - $2.99 for 24 bottles. keep in trunk and replenish as needed.
As for power, I have 1 outlet in front seat; 2 outlets for rears seats . Each has a DC USB charger and I carry 2 iPhone and 1 micro USB cords (Android/Blackberry) with me at all times. Tip : get the retractable cords so they stash easy and don't get all tangled. Can be picked up at $1 stores, Big Lots, TJ MAXX, etc.
For the record, the USB Power wins pax over more than H20. Except late evenings when both are in high demand!
Uber on.....
The reasons I cancel:
6 riders for uberx
5 star rating in the hood
4 grown ass men
3 drunk chick's
2 couples
And somebody named Realheatfan who needs a pick-up @ 2am near E55st and Superior, Cleveland OH
6 riders for uberx
5 star rating in the hood
4 grown ass men
3 drunk chick's
2 couples
And somebody named Realheatfan who needs a pick-up @ 2am near E55st and Superior, Cleveland OH
Hi, scottbomb and cleve216land.
Welcome to the forum!
Please read your Partnership Agreement. (Clickyour "Profile" on Dashboard Uber PartnerWebsite. Click "Legal".)
New Drivers have 30 Days to Opt-out of Binding Arbitration.
Sent from my iPhone
Welcome to the forum!
Please read your Partnership Agreement. (Clickyour "Profile" on Dashboard Uber PartnerWebsite. Click "Legal".)
New Drivers have 30 Days to Opt-out of Binding Arbitration.
Sent from my iPhone
And remember, no tipping required! Tipping is included!Offer H2O and phone/USB power. These are huge and pax love them.
H2O: I keep a small soft pack with flip up top cooler handy with sealed ice pack (no loose ice = no water in car!) ; Cases of water are cheap between $1.99 - $2.99 for 24 bottles. keep in trunk and replenish as needed.
As for power, I have 1 outlet in front seat; 2 outlets for rears seats . Each has a DC USB charger and I carry 2 iPhone and 1 micro USB cords (Android/Blackberry) with me at all times. Tip : get the retractable cords so they stash easy and don't get all tangled. Can be picked up at $1 stores, Big Lots, TJ MAXX, etc.
For the record, the USB Power wins pax over more than H20. Except late evenings when both are in high demand!
Uber on.....
Offer H2O and phone/USB power. These are huge and pax love them.
H2O: I keep a small soft pack with flip up top cooler handy with sealed ice pack (no loose ice = no water in car!) ; Cases of water are cheap between $1.99 - $2.99 for 24 bottles. keep in trunk and replenish as needed.
As for power, I have 1 outlet in front seat; 2 outlets for rears seats . Each has a DC USB charger and I carry 2 iPhone and 1 micro USB cords (Android/Blackberry) with me at all times. Tip : get the retractable cords so they stash easy and don't get all tangled. Can be picked up at $1 stores, Big Lots, TJ MAXX, etc.
For the record, the USB Power wins pax over more than H20. Except late evenings when both are in high demand!
Uber on.....
I'm no longer offering water or anything else to UBERx pax, just to my LYFT people. They tip 50 to 60% of the time. I find uber PAX as ungrateful, entitled sacks of shit.And remember, no tipping required! Tipping is included!
Only thing I offer Uber Pax is the USB charge port... if they have their own cable.
21 - 40 of 112 Posts
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