[scottbomb]

These are some of the unintended consequences of the rating system. It's sad because a customer can have a very legitimate reason to do some of those things and then they are left wondering why the driver canceled on them. They could have had every intention to rate a 5 as well (or maybe go for a long ride) but you as a driver will never know. I understand why you list them, but it really screws with the whole system.
Edit: That said, this still seems like good advice.