Tell you it's their 21st birthday as they are getting in = ride cancel
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My Rules and Customer Service, To Protect Uber/Lyft Ratings
12 Year Driving Taxi in the IE 1999 to 2011, car was $500 per week and can have own clients, i was networking with a few other drivers to keep personal business going.
My current car is a 2017 Lincoln MKZ Hybrid Reserve
As of 10.26.14 I am now a Uber/Lyft driver. This is My Advice for New Uber/Lyft Drivers (take it or leave it)
The following rules and advice are not written in stone, relax as needed...
For your safety.
Do not walk women to door, boyfriends and husbands may think you are the other guy, If you are looking for a quick beat down, Do this on the wrong night and you will find what you are looking for, You are not a taxi driver, you are just some unknown man/woman in a car.
if your passenger becomes hostile, angry, or threatening in any way, do not get out of your car, your car is your safety zone if you have to get out of your car remember to take your keys and cell phone with you but do not approach the passenger,
Only allow passenger to seat behind you if all other seats are taken, as far as i'm concerned this is total disrespect,
Don't give a drunk man's woman too much attention, This is not a joke - You have been warned..
Do not deliver sealed packages, this is bad news for a lot of reasons, unless you are doing it as part of a Uber/Lyft delivery program
For your health and well-being
Occasionally get out of car when it's appropriate, assist passengers when it's obviously needed, get out and open your own trunk, not saying you have to load the luggage but at least supervise the loading of the luggages and packages Do this for your heath not just to assistant clients,
if you work long hours and feeling fatigued, take naps and breaks when needed
For Your Ratings
Keep windows clean at all times and Always offer the front seat (i don't always offer but i do keep it clear of personal items),
Greet the client by name if possible, say "Hello john, thank you for using uber/lyft, good morning/afternoon/evening,
do not ask how is your morning evening or night, unless they ask you first, Some people take this type of comment personally remember not everyone's brain working in the same, your passenger may be having a bad day, for whatever reason, so why ask someone how is their day morning noon or night unless they ask you first,
ask your passengers to let you know if the car is too hot or too cold and if they prefer windows up or down, blah blah blah I know it's your car your way your rules, just remember they are paying for a ride and if you're using Uber or Lyft money to pay your bills your passengers is where that money came from,
Confirm address with passenger, Ask if they wish to point the way or use GPS, and try to restrain from using voice navigation you should have your phone mounted high enough so you can clearly see the navigation it is very annoying, I only turn on voice navigation if for example in LA during the very confusing freeway transitions,
ask what freeway speed they wish you to drive, the limit or 5, 10, 15 MPH over, my cruise control is set at a limit of 69 mph just an occasional burst of speed or slow down to keep cars from cruising next to me (may limit is 5 MPH over without asking)
Ask if they have favorite music station or offer direct audio imput, i don't do this everytime,
do not force conversations with passengers this is one of the biggest mistakes that drivers make, instead start off with a leading comment like wow really has been hot the last couple of days, wow really has been cold the last couple of days, and if the passenger responds with more than a yep well then you know they don't want to talk,
if your passenger is engaging in a conversation with you try to keep it to neutral subjects, do not ask your passengers opinion on things in the news, political thing, religion, opinions about dating and marriage, because they may have an extreme opposite opinion of yours and now you opened yourself up to a whole can of worms,
And also do not insert yourself into passengers conversation unless it is appropriate to do so, for example passengers in the back seat maybe having a discussion about what movies they want to see and don't want to see and there's obviously a slight dispute between them, don't open your mouth and suggest a movie, you may be for example pissing off the account holder, and then you may Wonder later why you got a one star,
Offer personal assistant, especially to the elderly or people with disabilities, My mom uses a walker I have one stared a lot of drivers for not helping my mother,
Do not call clients unless really needed, it's annoying to passangers,
If client does any of the following, most of the time cancel:
3 or more for Uber pool or lyft-line = Cancel, (dont't every relax this rule)
5 or more for UberX , 7 or more for UberXL = Cancel, (dont't every relax this rule)
Got to love the client phone calls and texts - Not
Call or text or gets in car complaining about anything = Cancel,
Call for any reason but sounds drank or stoned = Cancel, (dont't every relax this rule)
Call or text, to ask "Where are you?" = Cancel, (i usually relax this this rule, if they don't sound disrespectful)
Call or text, with something like "your ETA was 4 minutes, 5 minutes a go" = Cancel,
Call or text within a few seconds, to say you passed the location = Cancel,
Call or text about wrong pin location, but don't acknowledge their mistake = Cancel,
Call more than once to ask your ETA = Cancel,
Call to ask why your car stoped and it was only for a minute or less = Cancel,
Call to ask if you are coming = Cancel,
(i relax this rule, if more then a minute to get out of parking lot)
Call to ask if you know the area (yes, i've had this call a few times) = Cancel,
Call to ask if they can pay cash = Cancel,
Call to ask if you can pick-up someone under 18 yo (happen just last Friday) = Ride Cancel,
Call or text with address and/or directions to their location, that's clearly shown in app = Cancel,
All passenger(s) Coming look under 18 yo = Cancel (uber's tos, much be 18 yo or older to have uber account)
Asks you to delivery a sealed package = Cancel,
Asks you pick-up a sealed package from a 3rd party and deliver to a 4th party = Cancel,
Ask you to wait for friend(s) that's coming to car, a few minutes later they need to go look for friend(s) = Cancel,
Having to tell passenger, you can't do this or that = Cancel,
Passenger with rating (unless high surge) of 4.6 or under = Cancel
Not acknowledging any mistake(s) on their part = Cancel,
My fav,
Calling to Tell you, you could have been 1 or more minutes earlier if you had turned on that other street = Cancel,
Too many to list all, but you get the picture..
After all that, Just S.T.F.U. and Drive, unless passanger wishes to talk,
("s.t.f.u. and drive" is my transportation motto)
My current car is a 2017 Lincoln MKZ Hybrid Reserve
As of 10.26.14 I am now a Uber/Lyft driver. This is My Advice for New Uber/Lyft Drivers (take it or leave it)
The following rules and advice are not written in stone, relax as needed...
For your safety.
Do not walk women to door, boyfriends and husbands may think you are the other guy, If you are looking for a quick beat down, Do this on the wrong night and you will find what you are looking for, You are not a taxi driver, you are just some unknown man/woman in a car.
if your passenger becomes hostile, angry, or threatening in any way, do not get out of your car, your car is your safety zone if you have to get out of your car remember to take your keys and cell phone with you but do not approach the passenger,
Only allow passenger to seat behind you if all other seats are taken, as far as i'm concerned this is total disrespect,
Don't give a drunk man's woman too much attention, This is not a joke - You have been warned..
Do not deliver sealed packages, this is bad news for a lot of reasons, unless you are doing it as part of a Uber/Lyft delivery program
For your health and well-being
Occasionally get out of car when it's appropriate, assist passengers when it's obviously needed, get out and open your own trunk, not saying you have to load the luggage but at least supervise the loading of the luggages and packages Do this for your heath not just to assistant clients,
if you work long hours and feeling fatigued, take naps and breaks when needed
For Your Ratings
Keep windows clean at all times and Always offer the front seat (i don't always offer but i do keep it clear of personal items),
Greet the client by name if possible, say "Hello john, thank you for using uber/lyft, good morning/afternoon/evening,
do not ask how is your morning evening or night, unless they ask you first, Some people take this type of comment personally remember not everyone's brain working in the same, your passenger may be having a bad day, for whatever reason, so why ask someone how is their day morning noon or night unless they ask you first,
ask your passengers to let you know if the car is too hot or too cold and if they prefer windows up or down, blah blah blah I know it's your car your way your rules, just remember they are paying for a ride and if you're using Uber or Lyft money to pay your bills your passengers is where that money came from,
Confirm address with passenger, Ask if they wish to point the way or use GPS, and try to restrain from using voice navigation you should have your phone mounted high enough so you can clearly see the navigation it is very annoying, I only turn on voice navigation if for example in LA during the very confusing freeway transitions,
ask what freeway speed they wish you to drive, the limit or 5, 10, 15 MPH over, my cruise control is set at a limit of 69 mph just an occasional burst of speed or slow down to keep cars from cruising next to me (may limit is 5 MPH over without asking)
Ask if they have favorite music station or offer direct audio imput, i don't do this everytime,
do not force conversations with passengers this is one of the biggest mistakes that drivers make, instead start off with a leading comment like wow really has been hot the last couple of days, wow really has been cold the last couple of days, and if the passenger responds with more than a yep well then you know they don't want to talk,
if your passenger is engaging in a conversation with you try to keep it to neutral subjects, do not ask your passengers opinion on things in the news, political thing, religion, opinions about dating and marriage, because they may have an extreme opposite opinion of yours and now you opened yourself up to a whole can of worms,
And also do not insert yourself into passengers conversation unless it is appropriate to do so, for example passengers in the back seat maybe having a discussion about what movies they want to see and don't want to see and there's obviously a slight dispute between them, don't open your mouth and suggest a movie, you may be for example pissing off the account holder, and then you may Wonder later why you got a one star,
Offer personal assistant, especially to the elderly or people with disabilities, My mom uses a walker I have one stared a lot of drivers for not helping my mother,
Do not call clients unless really needed, it's annoying to passangers,
If client does any of the following, most of the time cancel:
3 or more for Uber pool or lyft-line = Cancel, (dont't every relax this rule)
5 or more for UberX , 7 or more for UberXL = Cancel, (dont't every relax this rule)
Got to love the client phone calls and texts - Not
Call or text or gets in car complaining about anything = Cancel,
Call for any reason but sounds drank or stoned = Cancel, (dont't every relax this rule)
Call or text, to ask "Where are you?" = Cancel, (i usually relax this this rule, if they don't sound disrespectful)
Call or text, with something like "your ETA was 4 minutes, 5 minutes a go" = Cancel,
Call or text within a few seconds, to say you passed the location = Cancel,
Call or text about wrong pin location, but don't acknowledge their mistake = Cancel,
Call more than once to ask your ETA = Cancel,
Call to ask why your car stoped and it was only for a minute or less = Cancel,
Call to ask if you are coming = Cancel,
(i relax this rule, if more then a minute to get out of parking lot)
Call to ask if you know the area (yes, i've had this call a few times) = Cancel,
Call to ask if they can pay cash = Cancel,
Call to ask if you can pick-up someone under 18 yo (happen just last Friday) = Ride Cancel,
Call or text with address and/or directions to their location, that's clearly shown in app = Cancel,
All passenger(s) Coming look under 18 yo = Cancel (uber's tos, much be 18 yo or older to have uber account)
Asks you to delivery a sealed package = Cancel,
Asks you pick-up a sealed package from a 3rd party and deliver to a 4th party = Cancel,
Ask you to wait for friend(s) that's coming to car, a few minutes later they need to go look for friend(s) = Cancel,
Having to tell passenger, you can't do this or that = Cancel,
Passenger with rating (unless high surge) of 4.6 or under = Cancel
Not acknowledging any mistake(s) on their part = Cancel,
My fav,
Calling to Tell you, you could have been 1 or more minutes earlier if you had turned on that other street = Cancel,
Too many to list all, but you get the picture..
After all that, Just S.T.F.U. and Drive, unless passanger wishes to talk,
("s.t.f.u. and drive" is my transportation motto)
1 - 20 of 112 Posts
Pickup location is wrong = ride cancel (after waiting next to the pin for at least five minutes)
Where are you at and they give a different address cancel
if they immediately acknowledge the mistake, i will pick-up, if not = cancelWhere are you at and they give a different address cancel
Is this a poemReasons to Cancel a Uber/Lyft Ride, Keep Your Rating up
please feel free to add your own reasons:
Calls for any reason but sounds drank = Ride Cancel
Calls to ask your ETA = Ride Cancel
Call to ask why your car stoped and it was only for a minute or less = Ride Cancel
Calls to ask if you are coming = Ride Cancel
Calls to ask if you know the area (yes, i've had this call a few times) = Ride Cancel
Calls to ask if you can seat more then 4 passengers = Ride Cancel
Calls to ask if they can pay cash = Ride Cancel
Calls to ask if you can pick-up someone under 18 yo (happen just last Friday) = Ride Cancel
By: pasadenauber
calls to ask where you are and they give an address totally different than the one shown in the app = ride cancel
Note from O.P. if they immediately acknowledge the mistake, i will pick-up, if not = cancel
Passenger tells you, my friend is a little drank = Ride Cancel
Passenger asks you to delivery a sealed package = Ride Cancel
Passenger you asks you pick-up a sealed package from a 3rd party and deliver to a 4th party = Ride Cancel
Passenger orders uber pool, 3 or more get in car = Ride Cancel
Account holder not over 18 yo = Ride Cancel
At 12am to 3AM ask all client if they plan to stop for fast food, if client say yes = Ride Cancel
By: UberHammer,
Pickup location is wrong (after waiting five minutes) = ride cancel
Ask if their "therapy pet" boa constrictor can come along... Cancel
Female tells you she is so horny = ride accepted
Pax says im sorry but this is going to be a long trip = ride accepted
Rider says do you have change for a $10 i always tip my drivers. = ride accepted
pax says You must be hungry driving all night , let me buy you some food = ride accepted
Rider tells you yes its 2.5 surge but my company pays the bill = ride accepted
Pax says im sorry but this is going to be a long trip = ride accepted
Rider says do you have change for a $10 i always tip my drivers. = ride accepted
pax says You must be hungry driving all night , let me buy you some food = ride accepted
Rider tells you yes its 2.5 surge but my company pays the bill = ride accepted
These are some of the unintended consequences of the rating system. It's sad because a customer can have a very legitimate reason to do some of those things and then they are left wondering why the driver canceled on them. They could have had every intention to rate a 5 as well (or maybe go for a long ride) but you as a driver will never know. I understand why you list them, but it really screws with the whole system.
Edit: That said, this still seems like good advice.
Edit: That said, this still seems like good advice.
I've cancelled maybe 4 rides since Dec 2014 working about 30 hours a week and my rating is 4.83.
You have a lot of cancels
You have a lot of cancels
Get to gated community only to find it closed and rider has NOT sent you code to get in = CANCEL
My "CANCEL" policy = Text to Rider: No one is waiting. Please, Cancel & Request when ready. Thank You.
I do this with ALL riders.
My "CANCEL" policy = Text to Rider: No one is waiting. Please, Cancel & Request when ready. Thank You.
I do this with ALL riders.
Thank you for posting these. But as far as the cancels....are these causes for YOU to cancel or you think the passenger will cancel? Also, I take it we are not to pick up anyone under 18?11 Year Driving Taxi in the IE, As of 10.26.14 I am now a uberX driver.
My Advice for new drivers (take it or leave it):
the following rules are not in stone, relax as needed...
My Rules, To both Increase and Protect My Rating:
1. If rider calls, text or gets in car complaining about anything, just cancel and uber on,
2. Keep windows clean at all times and Always offer the front seat (keep it clear of personal items),
3. Greet the client by name if possible, say "Hello john, thank you for using uber/lyft,
4. Get out of car if possible, Do this for your heath not just to assistant clients,
5. Open doors, Offer to load items, Offer personal assistant, Close doors (i no longer do this for all passengers),
6. Ask if they wish to point the way or use GPS,
7. Ask if they have favorite music station or offer direct audio imput,
8. Only allow passenger to seat behind you if all other seats are taken,
9. Do not knock on doors or walk women to door, boyfriends and husbands may think you are the other guy,
10. Do not deliver packages, this is bad news for a lot of reasons.
11. Do not call clients unless really needed, it's annoying,
12. Don't give a drunk man's woman too much attention,
13. Do not knowing transport minors,
After all that, S.T.F.U. and Drive. ("s.t.f.u. and drive" is my transportation motto)
My Rules, To Protect My Rating,
Not All Money is Good Money,
Some Times You Cut Your Loses and Uber On:
Keep all doors locked until you have verified clients name or client has verified your name,
If you pick-up wrong passenger and start trip, the real client will 1-star your ass.
Call or text or gets in car complaining about anything = Cancel
Call for any reason but sounds drank or stoned = Cancel
Call or text, to ask "Where are you?" = Cancel
Call or text, with something like "your ETA was 4 minutes, 5 minutes a go" = Cancel
Call or text within a few seconds, to say you passed the location = Cancel
Call or text about wrong pin location, but don't acknowledge their mistake = Cancel
Call to ask your ETA = Cancel
Call to ask why your car stoped and it was only for a minute or less = Cancel
Call to ask if you are coming = Cancel
Call to ask if you know the area (yes, i've had this call a few times) = Cancel
Call to ask if they can pay cash = Cancel
Call to ask if you can pick-up someone under 18 yo (happen just last Friday) = Ride Cancel
All passenger(s) Coming look under 18 yo = Cancel (uber's tos, much be 18 yo or older to have uber account
Asks you to delivery a sealed package = Cancel
Asks you pick-up a sealed package from a 3rd party and deliver to a 4th party = Cancel
Ask you to wait for friend(s) that's coming to car, a few minutes later they need to go look for friend(s) = Cancel
Having to tell passenger, you can't do this or that = Cancel
Passenger with rating rating (unless high surge) of 4.5 or under = Cancel
3 or more for uber pool = Cancel
5 or more for uberX = Cancel
call or text with directions to their location, that's clearly shown in app = Cancel
Not acknowledging any mistake(s) on their part = Cancel
My fav,
Telling you, you could have been 1 minutes earlier if you had turned on that other street = Cancel
too many to list all, but you get the picture..
After all that, Just S.T.F.U. and Drive. ("s.t.f.u. and drive" is my transportation motto)
Does anyone know if the rider can rate you before you pick them up and start the trip? In other words if I call them and they have totally screwed up the address or something can I cancel on them without getting rated?
No one can do any rating until start of trip, driver or client,Does anyone know if the rider can rate you before you pick them up and start the trip? In other words if I call them and they have totally screwed up the address or something can I cancel on them without getting rated?
just for your information, Did you know if a passenger give you a bad rating by mistake, they can if they wish contact Uber CSR to give you a new rating..
Thanks for the advice. Yes a customer asked me about that recently if they could change a rating that they gave somebody by mistake
Why? What's wrong with telling you it's their 21st birthday? Am I missing something here?Tell you it's their 21st birthday as they are getting in = ride cancel
Thank you for posting these. But as far as the cancels....are these causes for YOU to cancel or you think the passenger will cancel? Also, I take it we are not to pick up anyone under 18?
- His rules as to why he cancels rides. These are some of the things pax do that annoy us as drivers.
- Correct. Uber Terms of Service state requestor (person requesting ride via app/account holder) must be at least 18 years old and if minors are coming, someone 18+ has to be in the vehicle with them.
Why? What's wrong with telling you it's their 21st birthday? Am I missing something here?
- Lol well, if they are going to the bar, who cares? lol
- If they are coming from the bar... get ready for vomit!
Yes, you can cancel and pick "Wrong/Incorrect address" which will pay you. I am not sure you have to wait 5 mins or not. Whenever someone calls and tells address is different then actual, just cancel it. it's not worth of your time, until you know area really well or surge going on.Does anyone know if the rider can rate you before you pick them up and start the trip? In other words if I call them and they have totally screwed up the address or something can I cancel on them without getting rated?
If you cancel or rider cancel, rating will not impact. They will not able to rate you and you will not able to rate them. It's like void transaction for rating.
I am seeing one strange thing recently. Someone else calls for ride remotely and riders are different person and has no account with Uber/Lyft.
- His rules as to why he cancels rides. These are some of the things pax do that annoy us as drivers.
- Correct. Uber Terms of Service state requestor (person requesting ride via app/account holder) must be at least 18 years old and if minors are coming, someone 18+ has to be in the vehicle with them.
- Lol well, if they are going to the bar, who cares? lol
- If they are coming from the bar... get ready for vomit!
It make sense in some cases where employer gives free ride to their employers like care taker, baby sitter, escort girl. I picked up all 3 kind of person and dropped them at their given destination, not sure what is uber/lyft policy with this kind of rides. It's getting popular for employer as they can get cheap rides compared to taxi for their employees.
I think that is what Uber refers to in their TOS as "third-party usage."I am seeing one strange thing recently. Someone else calls for ride remotely and riders are different person and has no account with Uber/Lyft.
It make sense in some cases where employer gives free ride to their employers like care taker, baby sitter, escort girl. I picked up all 3 kind of person and dropped them at their given destination, not sure what is uber/lyft policy with this kind of rides. It's getting popular for employer as they can get cheap rides
compared to taxi for their employees.
USER REQUIREMENTS AND CONDUCT.
The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation or logistics services from Third Party Providers unless they are accompanied by you.
The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation or logistics services from Third Party Providers unless they are accompanied by you.
1 - 20 of 112 Posts
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