It's not that simple. I find it hard to believe the driver lost his cool over that. Something else must have happened or something said and it's not on video. Customer service is a tough job.The rider wanted to go to the emergency room at the hospital. This dimbulb takes her to the administration entrance based on the destination entered by the passenger. Rider insisted in the ER and Mr. Emotionally Stable worked himself up into a froth over this.