[uberhaggis]

Had a multi stop trip yesterday where the pax was being a gentleman and asked to be dropped in a specific order which was different from what the uberapp wanted to do.

Can drivers change the order of drop offs on their app and, if so how do we do this?

 

[Mulder99]

Had a multi stop trip yesterday where the pax was being a gentleman and asked to be dropped in a specific order which was different from what the uberapp wanted to do.

Can drivers change the order of drop offs on their app and, if so how do we do this?

no, drivers cannot change order, pax need to do it in the app

 

[Immoralized]

Had a multi stop trip yesterday where the pax was being a gentleman and asked to be dropped in a specific order which was different from what the uberapp wanted to do.

Can drivers change the order of drop offs on their app and, if so how do we do this?

It a way to get a fare refund or reduction

 

[soontobeautomated]

If a paxhole won't do it, just tell them you will end the trip at the first stop. Then they can rebook. 99% will then magically work it out, knowing they will pay more for two trips. 👍 This will break the fixed price in most cases.

Don't be afraid of ratings. (Not that mine seem to change). We work for $ not stars.

 

[Senti-Ant]

If a paxhole won't do it, just tell them you will end the trip at the first stop. Then they can rebook. 99% will then magically work it out, knowing they will pay more for two trips. 👍 This will break the fixed price in most cases.

Don't be afraid of ratings. (Not that mine seem to change). We work for $ not stars.

How do you reason this out with the pax? I'd be telling them that the app won't pay me if it see's that I've marked arrival at wrong waypoints along the way...

 

[soontobeautomated]

How do you reason this out with the pax? I'd be telling them that the app won't pay me if it see's that I've marked arrival at wrong waypoints along the way...

Things you can say. Take your pick. It will depend on if you are literally stoping on the way, or following a paxholes description of "on the way" which can be many KMs of diversions

Have you ever had the app say your driver is 3 mins away, only for them do drive in the opposite direction. With the arrival time increasing? This is one reason. You don't want the next trip you accept to rip you to pieces when you arrive.

Mention FUbers insurance coverage that no one has ever seen.

Following the pax directions could mean they get overcharged on a fixed fare if it ends up shorter. Maybe increase the fare if it breaks. You don't want FUber fare disputes. You just want to get on with driving, not dealing with their support.

If they are rude or you sense they are gaming you, accept you can't win. Play dumb. I've said to plenty of paxholes, if it's on the way, I'll follow the navigation. Just let me know when to apply the brakes so they can safely get out along the way without diverting.

Pull over if they play dumb and give advice on how to edit the trip. Most paxholes just want to get home. They will update if they know they are going to be delayed and are trying to get something for free.

Be creative. Stand your ground. Be pleasant but firm. You might need to give in on the rare occasion.

Basically read the situation. Be nice. Failing all of the above, end the trip. Before you do let them know they might get assigned a driver 15 mins away. 👍

 

[Senti-Ant]

Things you can say. Take your pick. It will depend on if you are literally stoping on the way, or following a paxholes description of "on the way" which can be many KMs of diversions

Have you ever had the app say your driver is 3 mins away, only for them do drive in the opposite direction. With the arrival time increasing? This is one reason. You don't want the next trip you accept to rip you to pieces when you arrive.

Mention FUbers insurance coverage that no one has ever seen.

Following the pax directions could mean they get overcharged on a fixed fare if it ends up shorter. Maybe increase the fare if it breaks. You don't want FUber fare disputes. You just want to get on with driving, not dealing with their support.

If they are rude or you sense they are gaming you, accept you can't win. Play dumb. I've said to plenty of paxholes, if it's on the way, I'll follow the navigation. Just let me know when to apply the brakes so they can safely get out along the way without diverting.

Pull over if they play dumb and give advice on how to edit the trip. Most paxholes just want to get home. They will update if they know they are going to be delayed and are trying to get something for free.

Be creative. Stand your ground. Be pleasant but firm. You might need to give in on the rare occasion.

Basically read the situation. Be nice. Failing all of the above, end the trip. Before you do let them know they might get assigned a driver 15 mins away. 👍

That's a good point regarding the experience for the trip you accept after the multi-stop trip you're already on. At least that is what you mean in the second paragraph? I've heard others in the forum here say they flat out refuse multi-stop trips but who wants to destroy their cancellation rate when in most cases the multi-stop doesn't end up too problematic... For those who do refuse the multi-stoppers outright how are you dealing with it because from my experience you only learn that its multi-stop after you've swiped start, which is (in my books) too late, and you risk getting severely down rated by the paxhole upon ending these trips. Anyone got a different method?

 

[QBN_PC]

You can edit the destination - but you can't add other destinations in a sequence. And that'll adjust the client's fare. The beauty of that is when you have a stacked ping rider waiting. If you make a really significant edit, it'll dropkick the next rider to other ants. Which might be a neat trick, now that I think about it.

 

[Senti-Ant]

You can edit the destination - but you can't add other destinations in a sequence. And that'll adjust the client's fare. The beauty of that is when you have a stacked ping rider waiting. If you make a really significant edit, it'll dropkick the next rider to other ants. Which might be a neat trick, now that I think about it.

Good observation @QBN_PC but what exactly qualifies as "significant edit" ? A destination that's 1km away from the original?

 

[QBN_PC]

No idea. I once sweet-talked a rider into changing his destination two doors down, trying to knock off a distant ping for a short trip. He did. It didn't.

 

[Mulder99]

Shhhh

 

[Borisdog]

You can edit the destination - but you can't add other destinations in a sequence. And that'll adjust the client's fare. The beauty of that is when you have a stacked ping rider waiting. If you make a really significant edit, it'll dropkick the next rider to other ants. Which might be a neat trick, now that I think about it.

Yes,

But for those of you who play the 85%/3% game this will cancel the stacked ping and count against YOU.

I've never had a stacked ping when I've got a stop to do though?. Up here it only offers you the next job if you're inbound to the last stop.

It'll drop stacked pings up here if they change the drop off when they're in the car or add a stop. It'll drop the stacked ping if I change the drop off also.

 

[Senti-Ant]

Yes,

But for those of you who play the 85%/3% game this will cancel the stacked ping and count against YOU.

I've never had a stacked ping when I've got a stop to do though?. Up here it only offers you the next job if you're inbound to the last stop.

It'll drop stacked pings up here if they change the drop off when they're in the car or add a stop. It'll drop the stacked ping if I change the drop off also.

Lol I could understand if they did this for the fraud capital (Gold Coast) but not Brisvegas...

 

[Immoralized]

Lol I could understand if they did this for the fraud capital (Gold Coast) but not Brisvegas...

Yeah it drop the 2nd stack job when you make an edit on the job but it used to be that the rider waited or even more weird turns into an pool ride where the app directs you to pick up the 2nd rider first whilst on the current trip which in itself a bug 🐛

 

[DA08]

Yes,

But for those of you who play the 85%/3% game this will cancel the stacked ping and count against YOU.

I've never had a stacked ping when I've got a stop to do though?. Up here it only offers you the next job if you're inbound to the last stop.

It'll drop stacked pings up here if they change the drop off when they're in the car or add a stop. It'll drop the stacked ping if I change the drop off also.

No it won't cout as cancellation... I've done it plenty of times for exactly that reason -to preserve the acceptance/cancellation %

 

[Borisdog]

No it won't cout as cancellation... I've done it plenty of times for exactly that reason -to preserve the acceptance/cancellation %

It does here ( Or used to, I don't care anymore ). I got a very nasty surprise once during the covid days, when it was easy to do 85/3, when a rider added a stop when I had a stacked ping. Took me over the 3% mark.

But every market is different.

 

[DA08]

It does here ( Or used to, I don't care anymore ). I got a very nasty surprise once during the covid days, when it was easy to do 85/3, when a rider added a stop when I had a stacked ping. Took me over the 3% mark.

But every market is different.

You sure it wasn't something else? As even by uber standards that is not on... I just can't see how the drivers would get punished coz the rider needed to add a stop and you had a stacked ping

 

[Borisdog]

You sure it wasn't something else? As even by uber standards that is not on... I just can't see how the drivers would get punished coz the rider needed to add a stop and you had a stacked ping

Nope,

I followed the numbers religiously when on the 85/3 and knew the maths backwards. They NEVER rounded down on cancellation rate. For example if you had 600 accepted trips and 18 cancellations you were fine. 601 accepted and 19 cancellations you're a goner.

I used to check at the end of every trip, which is how I knew.

You knew exactly how many you could pass on, and exactly how many you could cancel. And, at times, you really sweated on that 10AM reset. The numbers reset, or your rolling 30 days changes is a better way of saying it, here at 10AM.