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Discussion Starter · #1 ·
Last Friday night (June 1st) a trip disappeared right after completing. It vanished and still hasn't shown up over a week later. I called them twice in the first 48 hours and they were saying "Wait 48 hours and contact us again if it doesn't show up"

Still nothing has shown up and I have been fighting with Uber Support back and forth over this. They keep marking it resolved and the last message they sent me another canned response "Sometimes there can be a delay with trips appearing in the partner app, all trips should appear in your partner dasboard within 48 hours.

FYI make sure you are screenshotting every delivery. And I still haven't been paid.
 

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Last Friday night (June 1st) a trip disappeared right after completing. It vanished and still hasn't shown up over a week later. I called them twice in the first 48 hours and they were saying "Wait 48 hours and contact us again if it doesn't show up"

Still nothing has shown up and I have been fighting with Uber Support back and forth over this. They keep marking it resolved and the last message they sent me another canned response "Sometimes there can be a delay with trips appearing in the partner app, all trips should appear in your partner dasboard within 48 hours.

FYI make sure you are screenshotting every delivery. And I still haven't been paid.
Does it show $0.00 or there's no record of the trip at all?
 

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Discussion Starter · #3 ·
Does it show $0.00 or there's no record of the trip at all?
No record at all. It completely vanished when I closed it out. The first time I called the day it happened the Uber Support guy could see it, but he was saying to wait 48 hours to call back. Have called back several times and they keep saying an account specialist is going to contact you, blah blah. I'm just getting canned responses over and over.

They've sent me this message twice now -

"We're currently experiencing an issue which is preventing us from assisting you at this time. Our team is working to resolve it as quickly as possible.

Requesting you to raise your concern again in the next 12 hours in order for us to resolve it."
 

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No record at all. It completely vanished when I closed it out. The first time I called the day it happened the Uber Support guy could see it, but he was saying to wait 48 hours to call back. Have called back several times and they keep saying an account specialist is going to contact you, blah blah. I'm just getting canned responses over and over.

They've sent me this message twice now -

"We're currently experiencing an issue which is preventing us from assisting you at this time. Our team is working to resolve it as quickly as possible.

Requesting you to raise your concern again in the next 12 hours in order for us to resolve it."
Damn never seen that one before. Had something similar happen with my first quest. It was 5 trips for $20 and it just disappeard after I finished it. This was when I first stated so I never thought to screenshot anything. They kept saying there wa no record of it so I never got it. Since then I screenshot every one. Now we have to take screen shots of every order that's unreal
 

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I guess Uber will blatantly steal fares now.
That's not a great attitude to have. We understand you are angry but we all know, including you, that most of the customer service is outsourced, and trying to contact them about anything is not very easy or helpful.

Just be patient and hopefully it will all work out. It's just one trip. If you did it, you will eventually get paid.

In the meantime I would check with the restaurant. They should have a record of all orders a d order numbers. You may also want to pay the customer a visit if it's that important to you.

Uber can only help you if they have the information they need to reference. Acting like you think they can find everything is being over confident. These people are making minimum in their country, not ours.

Consider the source and work with them the best you can to get what you want.
 

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Damn never seen that one before. Had something similar happen with my first quest. It was 5 trips for $20 and it just disappeard after I finished it. This was when I first stated so I never thought to screenshot anything. They kept saying there wa no record of it so I never got it. Since then I screenshot every one. Now we have to take screen shots of every order that's unreal
That happened to me once when I did a short trip from the person's house, waited at the liquor store, and then went back to their home. It was as if I hadn't done the trip at all. As poster says, always screenshot everything. Delete later after enough time has passed that passenger hasn't tried to get a freeby by lying about something.
 

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Discussion Starter · #8 ·
That's not a great attitude to have. We understand you are angry but we all know, including you, that most of the customer service is outsourced, and trying to contact them about anything is not very easy or helpful.

Just be patient and hopefully it will all work out. It's just one trip. If you did it, you will eventually get paid.

In the meantime I would check with the restaurant. They should have a record of all orders a d order numbers. You may also want to pay the customer a visit if it's that important to you.

Uber can only help you if they have the information they need to reference. Acting like you think they can find everything is being over confident. These people are making minimum in their country, not ours.

Consider the source and work with them the best you can to get what you want.
I get some of the points you are trying to make here, but...

It is Uber's responsibility to pay us, whether it's $10 or $200. If there's a glitch they're aware of (they are aware, they have acknowledged it to me) there should be some failsafe in place.

Whether or not CSRs are paid their country's min wage doesn't matter. They have a job they are hired to do, and have literally done nothing to even attempt to solve this problem with me. They send canned responses. I've had at least 12 messages from different CSRs now, not including the several phone conversations I've had.

Clearly their strategy here is to avoid helping you until you get frustrated enough to just give up.

I have zero confidence that I'll be paid for this trip. I don't care about $10 one way or the other, it's the principle. It was 30 minutes of my night, mileage on my car, probably $60 worth of food, to see Uber take all of that fare is BS.

I've considered talking to the restaurant, but it's almost an hour away in traffic. Not really worth the gas unless I happen to be working that area again sometime soon.

Also, the point of this post is to let everyone else know that this can happen, and to protect yourself. There were a couple of other guys that posted about this exact issue recently in the Miami forum. So it is a known glitch.
 

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Last Friday night (June 1st) a trip disappeared right after completing. It vanished and still hasn't shown up over a week later. I called them twice in the first 48 hours and they were saying "Wait 48 hours and contact us again if it doesn't show up"

Still nothing has shown up and I have been fighting with Uber Support back and forth over this. They keep marking it resolved and the last message they sent me another canned response "Sometimes there can be a delay with trips appearing in the partner app, all trips should appear in your partner dasboard within 48 hours.

FYI make sure you are screenshotting every delivery. And I still haven't been paid.
I wonder if the customer said they didn't receive the food and Uber took it out on you. Probably should take photos of the hand-off of food, or if you drop it at the door, make sure you get the address as well. I don't trust Uber any further than I can throw it.
 

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I wonder if the customer said they didn't receive the food and Uber took it out on you. Probably should take photos of the hand-off of food, or if you drop it at the door, make sure you get the address as well. I don't trust Uber any further than I can throw it.
If that were the case then the order would still show but it would say $0.00. Happened to me a couple times but they always gave it back to me. Pain in the ass though
 

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That's not a great attitude to have. We understand you are angry but we all know, including you, that most of the customer service is outsourced, and trying to contact them about anything is not very easy or helpful.

Just be patient and hopefully it will all work out. It's just one trip. If you did it, you will eventually get paid.

In the meantime I would check with the restaurant. They should have a record of all orders a d order numbers. You may also want to pay the customer a visit if it's that important to you.

Uber can only help you if they have the information they need to reference. Acting like you think they can find everything is being over confident. These people are making minimum in their country, not ours.

Consider the source and work with them the best you can to get what you want.
An independent contractor / corporate lackey combo. Rare find!
 

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An independent contractor / corporate lackey combo. Rare find!
Haha hey thanks! While my friends, colleagues, and competitors are out golfing or going to fancy restaurants, I'm out delivering on the platforms in some of my off time. It's not only a great opportunity to get to know the platforms and how they operate from the driver's and restaurant's prospective, which helps me in my career as a consultant helping a restaurant revamp it's delivery system, it also helps me network and market what i do to other restaurants. So its a win-win really. They extra money is nice too.

Once again though, I'm here on this forum to help. Not to act like a "corporate lackey". I just hope everyone can continue to help everyone here, which in the end makes everyone successful.
 

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This sort of happened to a friend of mine. She used my promo code and I never got a credit. So I queried them. They said the promo code was not only never used, but there was no record of that delivery. My friend said she didn't have it in her history either. AND the restaurant stopped being a provider. Weird.
 

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Last Friday night (June 1st) a trip disappeared right after completing. It vanished and still hasn't shown up over a week later. I called them twice in the first 48 hours and they were saying "Wait 48 hours and contact us again if it doesn't show up"

Still nothing has shown up and I have been fighting with Uber Support back and forth over this. They keep marking it resolved and the last message they sent me another canned response "Sometimes there can be a delay with trips appearing in the partner app, all trips should appear in your partner dasboard within 48 hours.

FYI make sure you are screenshotting every delivery. And I still haven't been paid.
Best reason to take a screen shot upon arrival at your destination to start clocking your time, but in your case would have helped you prove. Screen shot upon the end of the ride too I guess. Why I don't drive anymore.
 

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That's not a great attitude to have. We understand you are angry but we all know, including you, that most of the customer service is outsourced, and trying to contact them about anything is not very easy or helpful.

Just be patient and hopefully it will all work out. It's just one trip. If you did it, you will eventually get paid.

In the meantime I would check with the restaurant. They should have a record of all orders a d order numbers. You may also want to pay the customer a visit if it's that important to you.

Uber can only help you if they have the information they need to reference. Acting like you think they can find everything is being over confident. These people are making minimum in their country, not ours.

Consider the source and work with them the best you can to get what you want.
That's not the point. If they can't fix it then it should go to someone who can. But the last time I asked to be transferred to a manager who COULD fix my problem I was told there was no one available. Same when I then asked to speak to a native English speaker.

I know their job is shit too, but the problem is with Uber using them as gatekeepers to stop us from having access to someone who CAN do something.

I think they know that many times going to a hub is not practical (we have other actual JOBS or live too far away for it to be worth the time and gas to get what we're owed.)

"It's just one trip."?

That's a BS thing to say, even if it's a small amount. That's not the point.
 
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