First they refused to pay cancelation fee when I waited the stated wait time and called the rider. Their reason was that I didn't arrived at the pickup location on-time or 5 minutes after original ETA. WTF does pickup arrival time has anything to do with whether rider shows up or not? 1st time I was late was because of traffic. 2nd was because the GPS directed me to wrong street. As a transportation company, they should understand and consider traffic is a big factor. And they should get their GPS working properly.
2nd, I was given an UFF with estimated trip time of 42 min. Actual time took much longer, 1 hour and 11 minutes and they refused to make any adjustment.
I hope this company burns to the ground.
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