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Discussion Starter · #1 ·
I just had another high value $60+ Lyft ride taken back by Lyft and "redispatched" to some other driver. I know that with Lyft you only have the ride when the pax is seated in the car, but still... it's irritating. FU Lyft!
 

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Got to love that new driver feeding they do. Most of the very rare long trips I get are redispatched. It's like I am the car of last resort if they fear they may lose the business, 4.96 rating, 6% AR, 3 yrs. Otherwise I am at the bottom of the list, as are they.
 

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Discussion Starter · #3 ·
Got to love that new driver feeding they do. Most of the very rare long trips I get are redispatched. It's like I am the car of last resort if they fear they may lose the business, 4.96 rating, 6% AR, 3 yrs. Otherwise I am at the bottom of the list.
This trip was a scheduled ride, which I had not been scheduled for. What I think they might do is ping several drivers just before the scheduled time and then cancel every driver who accepted the pings other than the closest one to the pax. The idea being to ensure that the scheduled ride is covered; fork the drivers.

I usually get the $10 late cancel fee from Lyft after a quick phone call, so there is that I suppose.
 

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Unfortunately the higher the trip value, the harder Lyft will fight to keep that business. Redispatching to someone even 0.2miles closer means the passenger has that many seconds less to cancel the trip and go with Uber instead
 

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Discussion Starter · #5 ·
Unfortunately the higher the trip value, the harder Lyft will fight to keep that business. Redispatching to someone even 0.2miles closer means the passenger has that many seconds less to cancel the trip and go with Uber instead
Yep. I shouldn't be annoyed by it; it's just the way pings and rides operate on Lyft.

At least it works both ways. Lyft has never scolded me for failing to do a scheduled ride I had put my name down for. But if they ever did that, I'd just tell them "scheduled rides are not guaranteed".
 

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Unfortunately the higher the trip value, the harder Lyft will fight to keep that business. Redispatching to someone even 0.2miles closer means the passenger has that many seconds less to cancel the trip and go with Uber instead
I hate that. Had a 100% PT ride I quickly accepted but I had to make a U turn to avoid the highway. There was a no U turn sign and a cop car parked on the sidewalk with his lights off. So I had to get on the highway, I knew that 100%PT was dead. Soon as I hit the highway, Lyft switched the ride. I got a trash $8 ride. PISSED
 

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knock on wood lyft gives me a long ride daily. its usually 30 or 40 bucks a day. and the rest of the night ill pick up on a good area and it always seems like i shuttle them to a shit hole city detroit. i drive back to a safe area pick up drop off again in detroit. each ride is about 15 20 bucks. i will not pick up in the city detroit any longer there are zero police zero restrooms. i would also be pissed if it changed a long ride warning to a 5 dollar fare.
 

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Discussion Starter · #8 ·
i would also be pissed if it changed a long ride warning to a 5 dollar fare.
I spoke to an American CSR today. She seemed to be of a higher support level; she sounded more educated and authoritative than the usual support drones. "Let me explain to you how this works", she said. "When a closer passenger becomes available to you, then we may swap your ride with one assigned to another driver".

"No", I said, "Let me explain to you how that works. When Lyft tries that ride swap nonsense with me then I cancel the pickup. You are not my employer and I am not your employee. You don't get to just assign me rides.".

The nerve of these clowns.
 

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Lyft hasn't taken me off a trip since last fall, on-demand or scheduled. I went round and round with Lyft support for several weeks, *****ing at them for the crappy practice of taking my first EARLY morning scheduled trips away even when I was ALWAYS on time to arrive BEFORE the start of the pickup window. They finally admitted to me that the only way to really guarantee getting the request for scheduled trips in MY PICKUPS, was to be right at the pickup location before the request goes out. That sucked because it was more wasted time getting there that early, but I was only doing this for long trips in to Sky Harbor, so the fares were good.

But a few weeks ago they sent out messaging that drivers would have more of a commitment from Lyft to get the rides, as long as we're in the general area and timeframe of the scheduled trip. I've been gradually testing that out by increasing my minutes/distance away from my scheduled pickups, and have not missed out on one trip for a couple weeks of trying this. I've even gotten the request a few times when I wasn't going to arrive until late in the 10 minute pickup window. This could change during summer though, when it seems every teacher is out driving for a summer job here. But it's been a step in the right direction so far, that I've been able to rely on getting the requests even if not nearby.
 

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They have made massive improvements to the Scheduled rides thing.
So if you schedule it, it's basically yours as long as you are in the general area of where the ride is and where it was accepted (home, for instance).
However, since none of the scheduled rides I had requested in the past were given to me, I did a "gonna get you back" to Lyft.
Added it to my queue, got the ping, let the 5 minute timeout ALWAYS time out and let another driver get the ping.

None of these rides were 'worth' anything anyways so it wasn't like I was losing out on tons of money.
 

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Bummer. I was getting $10 for each ride they wouldn't give. Figured it was the best way to get them to change. You're welcome. But since they are all at base fare, just not very interested, the downside of Lyft getting its act together (sort of).
 

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Today I got a ping, had to get off the freeway and get back on heading the opposite way, as I get on the onramp I get rerouted and need to head back the other way, as I get on the ramp to head out of my way so I can get back the new ride it gets fixed. I waste 10 mins, drive 10 miles out of my way and have no rides. As lyft fixed the rides they don't show up on my ride list so I can't even request a cx fee.
 

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Discussion Starter · #14 ·
Today I got a ping, had to get off the freeway and get back on heading the opposite way, as I get on the onramp I get rerouted and need to head back the other way, as I get on the ramp to head out of my way so I can get back the new ride it gets fixed. I waste 10 mins, drive 10 miles out of my way and have no rides. As lyft fixed the rides they don't show up on my ride list so I can't even request a cx fee.
I find that once Lyft does one swap, there will be more to come in quick succession just as you describe. As soon as the first swap attempt comes in I turn Lyft off for half an hour or so and just do Uber.
 

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Discussion Starter · #16 ·
The more far the ping is, this can happen more.
Now I am taking only 4 minutes away Pings.
I mentioned this to the Lyft person on the phone. That Lyft thinks it's being very clever and cutting wait times for its pax by messing drivers around with the ride swaps and the "ride cancelled by Lyft "nonsense, but the actual effect is just the opposite. Because of it, fewer drivers will even consider pickups more than 5 minutes away because they know that on the farther pickups there is a very high chance that Lyft will take the ride back before the driver arrives and he'll be left high and dry. This decreases driver coverage, increases pax wait times and provides an inferior customer experience for their pax.

She didn't get it.
 
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