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Discussion Starter · #1 ·
Hey. Searching anywhere I can for answers. Driving for 2 years with a 4.99 rating. Lyft has blocked/is blocking me from their platform for the past 14 days due to a processing background check. I can go into more detail about issues with this, later.

Right now, just wondering if anybody else has had or is having this same situation?
 

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Hey. Searching anywhere I can for answers. Driving for 2 years with a 4.99 rating. Lyft has blocked/is blocking me from their platform for the past 14 days due to a processing background check. I can go into more detail about issues with this, later.

Right now, just wondering if anybody else has had or is having this same situation?
Had the same happen to me in the middle of my PM shift. Driving for 3 years, 5.0 rating. I'm pissed and desperate. Can't wait 14 days! No way!
 

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Discussion Starter · #3 ·
Had the same happen to me in the middle of my PM shift. Driving for 3 years, 5.0 rating. I'm pissed and desperate. Can't wait 14 days! No way!
Ok -

(1) Received a 1:00am email this morning (the 15th Day) advising me that my account has been suspended after Lyft was unable to verify information on my application. I applied in 2017!

(2) Apparently, this is going on in other parts of the country. Others have been told that this is a technical issue.

(3) I still have access to all of my information and all of the App, I just can't go online.

Attempts to email help will get you nowhere. Emailed daily and all of the answers were generic. Lyft Help is covering up this problem.
 

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Discussion Starter · #4 ·
Inquiries to Checkr.com give no evidence of an open background check being processed. Checkr.com sends an email when a background check is initiated and a follow up when completed with a copy of all information disclosed.

I have received neither initial or follow up emails from them.

I suggest you not wait for the two weeks to pass before you reach out to Lyft. They may, or may not know that this is going on.

Email through the help contact page on the dashboard, initially, then respond once or twice a day to whatever generic answer comes back. Demand proof that a background check is actually processing. You won’t get them to give you that proof, but you need to start an email trail! Print out and save all correspondence back and forth.

Screen shot your info in the app! Screenshot proof of your last ride. Screen record the way that your app blocks you. Screen record your attempt to access your background check so that you can show that there is no background check processing.

When they have this under control and you need to be able to recover lost compensation, you’ll thank me. It’s a pain to do this everyday, but it’s for your own good.
 

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Hi all. I started my inquiries about this problem last night, and you were all very helpful and sympathetic. I called and emailed Lyft all night, needless to say, very upset. So just now, 12 hours later, my background check arrived and it's all clear. I don't believe it would have been this fast if I hadn't pressed really hard. Here are the facts: Lyft / Uber rely on our lack of legal counsel and overall 'individuality' to make us believe we can be messed with in this way. The fact is they can't. No contract permits any party to act with ill-intent. Suspending contracts without notification or a good reason harms the other party. The ill-intent comes from the fact that they can do this better (without harming people) if they wanted. So when we are engaged in this contract, they have an obligation not to harm, as opposed to a permission to do whatever they feel like for expediency or greed. We are stronger than we think, specially now that they are a public corporation. So do yourself a favor: fight. Tell them we'll bring a class-action suit for harming contractors for no reason, and for not doing better something trivial like this. Good luck and thank you. P.S.: Last night I signed up for DoorDash and Checkr sent me my background check in less than 1 hour. I forwarded it to Lyft to support my argument that they were harming people unnecessarily.
 

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Log on Lyft.com, go to HELP, and do both: 1) open a ticket (email) and 2) look for the option for requesting a phone call from support. There are a few steps to get there but you'll find it by specifying the problem from the menu options. Good luck.

Sign up for DoorDash just to get a Checkr background check in minutes, so you can show Lyft how it can be done.
 

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Discussion Starter · #8 ·
We’ll, I couldn’t have done it without all of you!

Lyft entered my ss# incorrectly!!! Been off for 15 days because some moron doesn’t know how to type.

Entered the information myself and the Checkr. Background check was complete in 37 seconds.

I also uploaded a new photo of my DL. No emails, no griping. 30 minutes later I’m back online.

What a bunch of idiots!
 

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Ok, I know this is an old thread, but important info here:
You cannot threaten, start, or participate in ANY class action lawsuit against Lyft unless you opted out of it in writing within the first 30 days of your contract with them. You have agreed to a) Arbitration in all conflicts, and b) Not to participate in any class action or other lawsuits.

Log on Lyft.com, go to HELP, and do both: 1) open a ticket (email) and 2) look for the option for requesting a phone call from support. There are a few steps to get there but you'll find it by specifying the problem from the menu options. Good luck.

Sign up for DoorDash just to get a Checkr background check in minutes, so you can show Lyft how it can be done.
 
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