The part that kicks my ass is that their estimates for arrival are never actually true.
So .... it says 7 mins, really takes you 12 and you have no idea of the actual address cuz you are basically not able to read it since it's so small.
You're so right, Jo3030
! I've complained about this several times in various forum threads, and to Lyft Support on 2 occasions. (Lyft told me to be grateful that demand is so high. Duh?!)
It doesn't seem so bad when 2 minutes is actually 4 minutes, but when you get up into the 8+ minute range, there's no telling how much longer the REAL travel time will be. Once you're handed off to Google Maps, you'll get a pretty decent estimate...but it's too late then. You're committed.
This underestimating travel time to pickup is by design. Doing so also gives the potential passenger the impression that you're only 8 minutes away, instead of 12, 15, or more. This is why so many of these passengers cancel. They request the ride thinking it's only an 8 minute wait time, and once you start driving in their direction, they see that there's no way you'll get there in 8 minutes. The repeat Lyft riders know that this is how Lyft operates. The newer riders think that you're an incompetent driver, and cancel. Or, like one guy did with me today, asked me in frustration, "How long you been drivin?!". (App showed 10 minutes... actual time was 16 minutes. He was standing out in 96 degree heat waiting.)