[sydneyrider9803]

Hi all,

I lost my phone in an Uber yesterday morning 08:45 (Sunday 26th January) from Caringbah station in Sydney, NSW. Driver was in a Toyota Camry.

I've tried contacting the driver (via the Uber help pages) and it goes to voicemail. So this is my last hope.

Anyone know drivers around there?

 

[fields]

I will help (somewhat), the driver is unlikely to answer as he is busy transporting uber passengers. He is also unable to return your call because he cannot see your number for privacy reasons.

You need to contact him through Uber support. They will message the driver on your behalf.

 

[Tda85]

If driver doesn't respond to you, uber will disable his app until he does. Report to uber

 

[UberTopGun]

For Passengers(Pax) / Riders Support - they phone:
02 8294 5689

If you're REALLT DESPERATE -
If you still have the REGO PLATE & Name of driver go to the Cop shop & see if they can help

 

[sydneyrider9803]

Thanks all for the advice.

Unfortunately I don't have the rego. That's shown on the app, but not the web version. It potentially doesn't help that I can't properly log in to Uber - due to multi-factor authentication - which means I need my mobile for the verification code... ??

As a passenger, I see two options available to me on the help pages:
1) Uber rings driver and connects to a number (I used my partner's). So basically my partner is put in direct contact with the driver. This call always goes to voicemail. Probably because it's a withheld number.
2) I can report to Uber and I've done so. But haven't had any response from them yet.

 

[UberTopGun]

Are you a driver as well??

If Yes -
The phone you borrow
Put it on HIDE your number PRIVACY call mode.

Call Uber Driver support on
1300 091 272

The first question is what phone number is your account linked to as a driver,

Then when you speak to the operator just explain to them the situation that this time you were a PASSENGER not driver.
At least you will have made contact with a human uber voice and it's up to the operator if she is willing to go & feel sorry for you.
Maybe she or he can Fast track a typed repost to the Rider section
REMEMBER TO GIVE THEM A NEW NUMBER YOU CAN BE CONTACTED ON.

This may help or may not.

 

[sydneyrider9803]

I'm not a driver Thanks though for the workaround. Good thinking

 

[Ubercadabra]

Cant you do the find my phone thingy or try going to greenlight hub at Burwood I think they have a lost property section a lot of drivers just dump a lot of things that they find in their cars there
Last time I was there pax were coming & collecting lost items
Good luck

 

[soontobeautomated]

Have you considered that the drivers phone number is used just for his flexible side gig (ie driving for "Uber")? They might not check that phone again for many days.

Its also possible that another passenger found your phone and said nothing to the driver, and took it. After all, cheap rides on the platform mean the driver does not have time between trips to clean the car and check for lost items after each trip. So even if they heard your message, they may have ignored it because there is no phone to be found. Its also possible that you did not leave a very clear phone number in your voice message to enable the driver to return your call.

Finally, the driver is an independent contractor. Once the trip is finished, there is no further contractual relationship between you and the driver. This is the business model that "Uber" set up. Drivers are not employees and may not also drive exclusively for "Uber." Your issue is now 100% between the provider you booked the trip with and you. In turn they can contact the driver.

I can speak from past experience in saying many passengers with lost property do not treat drivers with the respect and dignity they deserve (you may well have). It is not uncommon for passengers that did not take responsibility for their own property to expect a driver to drop everything they are doing, and drive many km's, forgoing lost revenue or personal time, at their own expense. In return they are met with a "thanks mate, I'll give you 5 stars response." The provider you booked the trip with does not have a robust policy in place to return your item with the urgency you would expect.

If you left your phone in a bank on Friday, would you expect a bank employee to go into the branch on a long weekend, recover your phone and deliver it to you at no cost to you on a public holiday? Of course not. You need to wait for "Uber" to follow up with your message. You chose Uber to convey you on your trip, not some guy in a Camry. You are "Ubers" customer, not the drivers..... you need to experience their "customer service" to get this resolved.....and you may find that experience underwhelming.

 

[Mulder99]

Try calling your phone to see if someone answers

use find my phone to check last location

send message on find my phone to call you and return with reward

contact uber support

really the driver is not responsible for returning it at his expense as detailed in above post.

it’s the riders responsibility for their belongings.
a good driver will return within best efforts

 

[Cubaroo]

I always wish my passenger a goodbye at the end of the trip and ask them to check if they have left anything on the seat.. I’m surprised the number of times passengers have left something there.. But really.. your driver is not responsible for your stuff.

 

[angeline]

The phone can be logged all the time it is on and you can see last known location. Not many passengers will give you a tip to bring it back, so if you are smart leave it in the back seat and hopefully your next passenger finds it and walks off with it.

 

[Mehmet2]

driver was in camry :roflmao::roflmao::roflmao: keep hoping and calling

He is also unable to return your call because he cannot see your number for privacy reasons.

How can a driver return the call if the rider left the phone in the car

Hi all,

I lost my phone in an Uber yesterday morning 08:45 (Sunday 26th January) from Caringbah station in Sydney, NSW. Driver was in a Toyota Camry.

I've tried contacting the driver (via the Uber help pages) and it goes to voicemail. So this is my last hope.

Anyone know drivers around there?

Are you sure you left in uber?

 

[Prestige Bears]

Have you considered that the drivers phone number is used just for his flexible side gig (ie driving for "Uber")? They might not check that phone again for many days.

Its also possible that another passenger found your phone and said nothing to the driver, and took it. After all, cheap rides on the platform mean the driver does not have time between trips to clean the car and check for lost items after each trip. So even if they heard your message, they may have ignored it because there is no phone to be found. Its also possible that you did not leave a very clear phone number in your voice message to enable the driver to return your call.

Finally, the driver is an independent contractor. Once the trip is finished, there is no further contractual relationship between you and the driver. This is the business model that "Uber" set up. Drivers are not employees and may not also drive exclusively for "Uber." Your issue is now 100% between the provider you booked the trip with and you. In turn they can contact the driver.

I can speak from past experience in saying many passengers with lost property do not treat drivers with the respect and dignity they deserve (you may well have). It is not uncommon for passengers that did not take responsibility for their own property to expect a driver to drop everything they are doing, and drive many km's, forgoing lost revenue or personal time, at their own expense. In return they are met with a "thanks mate, I'll give you 5 stars response." The provider you booked the trip with does not have a robust policy in place to return your item with the urgency you would expect.

If you left your phone in a bank on Friday, would you expect a bank employee to go into the branch on a long weekend, recover your phone and deliver it to you at no cost to you on a public holiday? Of course not. You need to wait for "Uber" to follow up with your message. You chose Uber to convey you on your trip, not some guy in a Camry. You are "Ubers" customer, not the drivers..... you need to experience their "customer service" to get this resolved.....and you may find that experience underwhelming.

@sydneyrider9803 I reckon the rego number would be etched in your memory if you had the pleasure of this driver