I hope passengers appreciate the fact that at least he is working hard to earn a living for himself instead of living off taxpayer / government handouts. But you can bet some moronic pax will freak out that he doesn't have hands and "debate whether they should complain to Uber" about it, instead of thinking for a second, and realizing that he must have had a good driving record to have qualified to drive in the first place.Yes this story is true and from what I understand he was a good driver. He may be handicapped like all handicapped people they learn to adjust.